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Republic Services
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Republic Services Complaints 296

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7:27 pm EDT
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Republic Services pick up

My 4 yard container has not been serviced for months. I've been calling them for weeks and complaining. I can not get a call back or even anyone out to empty the container! They continue to claim that someone has been to my home and has serviced the container. This is not true! I can not get a supervisor on the phone or get my calls escalated to anyone to help me! I was with Allied Waste for over 10 years before this and they were a fantastic company! Ever since Republic Services took over the company has turned to [censored]!

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8:32 pm EDT

Republic Services trash pickup

We have not had our trash picked up since May 12. Thought it was just a miss for the day went on business trip May 16 5am, came back May 18 and trash still there. May 19 came pickup missed again. Started emailing told it was scheduled started calling and rescheduled and still nothing. Was called a liar by a rep Julie that how are they supposed to know if were not calling. I had called 5 times prior plus 3 email. Today June 2nd still no pickup. Didn't call today just going to start sending complaints where I can.

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6:37 pm EDT

Republic Services trash and garbage pick-up

I have been complaining for over a year they have missed my garbage pick-up at least 1 to 2 times per month im a senior and disabled. I feel its on purpose because they get my neighbors trash I want my trash to be pick-up and it was on mondays they changed the day to saturday and did not notify my residence at all nor is it in they record that the date had changed.

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9:24 am EDT

Republic Services Replacement of trash can

On May 2nd witnessed trash collector break the lid of my trash can because of rough handling. I did not confront trash collector but instead called customer service for a replacement. I was told it would be replaced on the 9th after my trash was picked up. My trash can was not replaced. I called on the 10th and was told it would be picked and replaced on the11th, they did not replace my trash can. Now today on the 14th I called to ask for a replacement and was told it could not be replaced until the 21st. This is unacceptable, I have to wait 3 weeks because a trash collector broke the lid on my trash can. I am very disappointed with this company. I guess I'll have to wait and see if this company makes good on the 21st.

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Violet Maz
US
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Jul 27, 2021 4:27 pm EDT

Rebublic trash stole a trash bin that I got from a different vendor snd from different home. They were angry I stopped using their lousy -multiple missed pick ups.

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12:10 pm EDT

Republic Services did not empty my recycle bin

My pick up day was on Monday. They didn't empty my bin. I called customer service everyday for the last three days. I received different info on each phone call. First phone call guaranteed would pick up on Tuesday. "no show". called again now its on the supervisors desk. They are unable to let me know when the pick up will be. Called again on Wednesday was told they would put it on the Presidents desk "are you kidding me". It is now Thursday and I am very frustrated. My bin is sitting curb side waiting for someone to come empty it. Can we please have someone come and empty my bin. I'm tired of waiting 30 minutes on the phone everyday to get nowhere. Contact info below.

Account
Joseph Tafoya
5411 S Sicily Way
Aurora 80015
[protected]

EMAIL----joeanddonna [protected]@gmail.com

I look forward to getting my pick up soon

Donna Tafoya

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3:44 pm EST
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Republic Services free bulk trash pick up service

Republic Services in Fremont, CA offers free bulk trash pick up services for residents living in Single family Homes only and do not offer the same service for those living in communities with townhomes and condos. This is not fair and discrimination.

Republic services needs to offer same free bulk pick services from residents of HOAs also.

Just because everyone cannot afford the expensive single family homes and resort to buying townhomes and condos they cannot be offered less services.

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9:04 am EST

Republic Services trash/ recycling pick up service

11/23/17 no recycling pickup--Thanksgiving day. 11/24/17- regular trash day, trash picked up, recycling left. On their website..recycling will be picked up Saturday the 25th. Called rep to confirm..."yes" your recycling is to picked up today, the 25th. Not done. Called rep Monday the 27th..."yes" your recycling is scheduled to picked up today (the 27th) or early tomorrow" (the 28th).
Not done on the 27th. Called rep on the 28th, today, "no, the regional manager cancelled the pick up, your recycling will be "double picked up" on the next regular day...Thursday the 30th".
IS THIS NUTS? Republic saves money for the CEO by not hiring extra drivers to pick up trash and recycling on holidays, but we are charged for the pickup, and the drivers aren't paid for the holiday.
Nice SCAM.
Recycling--lots of it----in my driveway since Thursday the 23rd...with multiple lies from customer service. No wonder they get 1.5 stars out of 5.

Republic and Antitrust come to mind.

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11:49 am EDT

Republic Services trash — over pricing and refund nt rcd

Republic was charging me $195 and my neighbor $50 for three months of services. There is no justification for that kind of difference. I went to a new carrier in July and have still not received a refund yet. Several calls and a complaint with the Better business bureau have not helped!

I would like to hear from them. Reimbursement of months of service that were paid for but not used, and a refund of overpayments of outrageous fees charged!

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5:43 pm EDT
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Republic Services trash pickup

Republics new trash pickup policies are going to create a health hazard for residents of Las Vegas. Now that they are limiting trash pickup to one day a week and the amount that will fit in one of their bins. Any more than that will have to wait until bulk pickup, which is twice a month. This means the resident must hold on to the trash for up to two weeks. Keeping the trash around the home will attract rats and cockroaches, which will spread as long as trash is available for them to feed off of. Have we not learned anything since the time of the Black death? Is public safety going to take a backseat to increased profits for Republic services? Things are going to get quickly out of hand when people start getting sick from being forced to hold on to garbage, because Republic wants to increase its profits. Now is the time to address this instead of waiting until people end up in the hospital or morgue.

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11:28 am EST

Republic Services trash collectors

Absolutely terrible company with no customer service. This is the third week in a row that our trash has not been picked up on time (at least 2 days late and only scheduled for pickup at that time since I called and complained). 3 weeks ago there was no pick up for the entire week. The next week I called and was told that there was no reason the trash should not have been picked up.

We have been with republic for over 2 years and they have constantly changed our pickup dates while failing to even tell us that they are changing them.

I would recommend my friends throw their trash in the street rather than deal with the asinine business practices that this "company" employs.

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3:05 pm EST

Republic Services republic services - las vegas trash company

Please see the attached documents. Ok... I cant upload a PDF.

Republic is stating I have not paid my trash for 6 months and they are placing a lien on my house... I used their Western Union payment system and then put the trash bill on my auto pay at BofA just last month. My statement shows that I do not owe this. Totally unacceptable, its hard enough to try to make it when disabled and a corrupt Utility company does this!? I will be contacting the BBB, the media, Consumer Affairs and the Public Utility Commissioners office.
Susan Wallis

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11:17 pm EDT
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Republic Services billing issues

HORRIBLE COMPANY PRACTICES

Republic is a monopoly in Las Vegas!

We have never needed trash service on our home in Las Vegas as we are part time residents.

4 years after we bought our new home there, Republic sends us a bill for $429.00! When I called to ask what it was for, they told me Clark County has a mandatory ordinance that any home that has electricity turned on in their home must have trash service. They said they did an audit through Clark County and sent bills out to those who didn't have it.

First of all, it's unlawful to "back bill" for services never rendered. Why didn't Republic simply mail out notices informing those without trash service of the mandatory ordinance in Clark County? Then, start billing? Being out of state, and owning a home in Las Vegas, we had no way of knowing about the ordinance unless someone told us. The homebuilder claims it's not their responsibility.

For other part time residents experiencing this frustration, please contact the Clark County Commissioner for your specific district.

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6:08 am EST
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1-4-16 Our pick up days are Mondays and Thursdays. I called on Tuesday after they did not show up on Monday and was told that without a doubt they would be there Thursday. Thursday was another no show. I called on Friday and they swore to me that someone would be there that day. Another no show. I live on a country road and I have trash on the ground I...

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6:15 pm EDT
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Republic Services Shameful business practices

Had been a customer for over 14 years and finally decided to cancel service to use a local waste removal provider. This decision was made after being tired of paying more in fuel surcharges than the local provider charges for complete trash removal service. I did contact the company a month in advance to cancel my service. The final bill was issued and promptly paid. A month later, I receive another bill from these low lifes wanting more money. This time they want us to pay to remove a trash can they placed on my premises. And to make it worse, they want to charge a fuel surchage for that too. Beware of these bozos. I'll burn my trash before sending another dime to these people. None of these so-called extra charges were originally included in the orginal agreement. BEWARE BEWARE BEWARE doing business with these people.

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royto
Carlsbad, US
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Sep 15, 2022 7:17 am EDT

I live in Carlsbad CA in a senior HOA (Rancho Carlsbad HOA) that gets billed from Republic. The residents then get billed from the HOA. Republic is billing many of the residents individually.

I have contacted Republic several times to get this corrected with unacceptable response. They will not rescind the improper bills to the residents. They need to close the unauthorized accounts and reverse the improper charges.

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12:36 pm EDT
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Republic Services Terrible experience

I have been a las vegas resident for 32 years, and this is the first time I have run into this problem. I have my garbage can in front of my home for three (3) weeks now, and it has not been picked up. As you can understand, after three weeks of puting garbage into it, it is a little heavy by now. But, they can use the mashine they have always used in the past to do it. It's not like it can't be done. They stop shake it a little, see that it is heavy, and leave it there. But that is not all. Pight across of my home, in front of a house, there are at least 15 garbage bags, piling up to the sky, and they won't pick up those either. It seems they pick up only the small garbage cans and bags, not over 30 lbs. I must assume, that this is another job americans won't do, even though they get paid very handsomely for it. I have complained of this problem 3 times in the last 3 weeks, by calling the republic services, and leaving an e-mail, to no avail. The garbage are still sitting out there. Maybe you can do something, but I have my doubts, since they are working for the city. Let's see!

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pyotr ivanovich
US
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Oct 05, 2016 2:46 pm EDT

I just paid a check to RS in Missoula, Mt for $218.19 covering 2 months. That's worse than " highway robbery" . So I cancelled their services and hope their company will go down in shame.

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RichKen
US
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Feb 03, 2016 4:38 pm EST

I am filing in small claims court against Republic Services. They placed a lien on my home for non payment but never sent a lien notice until after the lien was already placed. I am asking for the lien fees back. I filed a grievance with the utilities commission of Clark Court county. The Lien department manager Zoe and her team lead Nancy told me that it's between me and the post office if the notice came to me on time or not. They stated that they had the ability to refund the fees but weren't siding with me. I will update this site rather if I was successful or not and provide the defined route on how to sue when the law is broken on this companies' behalf.

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Stephen57
US
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Nov 11, 2015 6:32 pm EST
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I have been trying to get in touch with an Equal Employment opportunity counselor. There is nothing that comes up on a search on your website. I need to file a formal complaint for the McAlester, Ok. site. please contact me @ [protected], or [protected], or you may contact me by email @ hamptonguitar@yahoo.com

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s2kisme
Buda, US
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Nov 06, 2015 8:18 am EST

I live in Central Texas. Republic is our refuse/recycle vendor also. I do not have a pick up or billing problem, our is an environmental problem. This past Monday when the trucks came through our development, one truck had a hydraulic leak. Instead of stopping and calling for another truck and a tow truck for the leaking truck, they decided to do the entire run through our development, laying down hydraulic oil on both sides of all our streets as the oil dripped down on the trucks tires and then large spots at every stop. We have call our local Republic office and was told they are aware of the problem and passed the message down to the appropriate personnel. Well, this was yesterday when my husband contacted Republic and the incident happened Monday. No one has been out to even look how awful our streets now look, not to mention it is hazardous waste, which means when it rains the oil will go into the storm drains and into the creeks. NOT ACCEPTABLE! Called our HOA Management company, they are going to try and reason with Republic, but I think I will just call the EPA and see if anyone has reported the incident. The photo below isn't even the worse of it the damage. But it is what I could take from the front of my house. ALL the streets in our development are like this thanks to Republic.

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dl1949
US
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Oct 14, 2015 8:43 am EDT
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We have neighbors who don't care if their trash is picked up or not. 1118 Rio Grande in San Angelo, TX.
I know this is in an alley and not a pickup point but every Thursday a Republic truck drives right past it. Each week there is more trash.
It smells and looks terrible. Either give them a warning or pick up their trash. This is my neighborhood and I shouldn't have to see this every morning.

This complaint is dated 10/14/2015 - Lets see how long this takes to get resolved.
Thank you

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Kchamp972
US
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Aug 11, 2015 6:09 pm EDT
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I live in Sachse Tx and it has been over 40 days and Republic Services still has not pickup the tree trimmings. The trimmings are less than 3ft long and I neatly piled so it can easily be picked up by a human being. I called customer service and a lady said she can send someone to look at it and then charge me for picking it up. WTF! I'm already paying the city of Sachse to pickup the trash. These guys are just plain lazy. They use to pick up my tree trimmings before but all the sudden they stopped. The even picked up 200lbs of carpet when I was redoing my floors. I took the time to cut and neatly pile the trimmings together. Per the official City of Sachse website I didn't even have to do this:
Brush Items
Although it is not required, Republic Services prefers tree trimmings, branches and shrubs be cut and placed in bundles or piles that are manageable for picking up by hand and placing in the truck. If the tree or brush trimmings are too large, the claw truck will be sent to pick up the debris.

The city of Sachse TX needs to get another vendor! Horrible service!

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Craig Argiro
Paducah, US
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Mar 13, 2015 5:09 pm EDT
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We live in Paducah, Ky. and we cancelled service with them because they kept increasing our bill every three months. They tried to offer us a lower price to keep us as their customers but they only guaranteed the price for one year. Our neighbor said they did the same thing with him and the price went right back up to what he was paying before. We cant understand how the can play games with you on the price. They charge different customers in your same area different prices for the same service you have. It sounds very crooked to us and we switched to WastePath Trash Services. They have good service and the lowest prices in our area. Our neighbor told us they only raised their rates once in several years of service by a one dollar increase. Our neighbor uses WastePath too and never had problems with them. There definitely is something wrong with the billing if you have Republic Waste Services. Maybe some one will look into the problem some day but will never use them again!

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ANH SINGH
Newark, US
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Mar 13, 2015 2:44 pm EDT

REPUBLIC SERVICES (TRASH COMPANY) should list their billing rate per cart size, by city, by state, and all other fees such as pick-up carts upon service termination, or big dumpster rate available on its website, and notify the customers upon a yearly rate change. Rep's from the company call-center should record customers' complaints in the system, not try to covering up yours or your officemate's mistake. If there is any missed bulky-pickup or cart delivery caused by Republic Services, the company should schedule a reasonable new pick-up/delivery date within next week, not in a MONTH.

Chamber of commerce of individual city should look at the consumer affairs or complaints before signing a contract to do business for your city with such a terrible service company like Republic Services. After so many complaints around different states and cities, and REPUBLIC SERVICES is still around to sneak into different areas like no-one is aware of ITS TERRIBLE services. it's a BIG QUESTION mark to the POLITICS GAMES.
Newark, CA

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Craig Argiro
Paducah, US
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Mar 04, 2015 4:08 pm EST
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We live in Paducah, Ky. and they were charging us $64.16 every three months. The invoices kept going up every time we got our bill. We finally canceled service and got new service with Waste Path Trash Service. They have the lowest rates in our area charging only $42.00 for three months of service. They pick up just about everything you put out for no extra charge. They deserve a five star rating from us! We will never do business with Republic Services again!

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MOORE RANCHES INC
PHOENIX, US
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Nov 13, 2014 2:26 pm EST

NEVER SIGN A CONTRACT!

I had to do so to get service to my farm. Each 10 months they will raise the rate 15%, that means a 50% increase for the 36 months. I felt they have violated their end of the contract, but it will cost 1250.00 to get out of it to cover their 'damages'. Republic actually offered to reduce the rate to 65.00 from 210.00 if I signed another contract. The actual damage is that I have paid 145.00 too much for the last 24 months. 3480.00 they should pay me. Competition is 44.00/month no contract (why would they need it)

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4:50 pm EDT
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Republic Services Shameful practises

Republic Services put my community on a pilot program, without my approval, where garbage is picked up once a week instead of twice and is billing me the same amount of money. They say I am saving money because I don't have to pay for the garbage can. I had my own can prior, so no money saved there. Such practices are shameful.

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Becky Plank
US
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Apr 06, 2025 12:39 am EDT
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They continually miss our weekly pickup but we pay for it weekly! The trucks pass down the main road but don't come down ours where 3 cans are.

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Seferina
US
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Jan 28, 2024 10:06 am EST
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They've been charging me for 2 large Gray containers for the past 3 years. But I only have one large and one small. I brought it to their attention and asked for the difference to be credited, which was denied. So I just removed one container. Definitely shady business.

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Seferina
US
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Jan 19, 2024 8:35 pm EST
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i'm on a fixed budget so this really isn't okay

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samvirani
atlanta, US
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Nov 13, 2023 3:53 pm EST

Repuclic services is robbing your money , my charges went up from 340 dollars to 1250 dollars for 3 times a week service, they will charge non scheduled service even though no body calls them for pick up, they will charge 3 to 4 times a month for overage charges even though dumpster is empty inside very bad company should not trust this people

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Mac478
Villa Park, US
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Jun 26, 2023 6:14 pm EDT

I have a commercial account the term was 3 years. I was in the process of terminating year early and this company has hit me with ridiculous fees. So much inconsistency in their monthly charges. By far this is the worst company to deal with after using them for over 5 years. I would never go back to this company for any service in the future

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Herando
Toronto, CA
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Apr 16, 2023 10:05 pm EDT
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there is a second shift employee which has a suspended DUI license with Montgomery and a felony in Delaware County of Pennsylvania, and is actively working at this facility.

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Bonnie Badgett
Louisville, US
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Apr 09, 2023 9:19 pm EDT

Why did you not pick up my garbage today? It was set out last night. I am a new customer. You picked up my garbage last week. Just because waste management's cans are out for them to pickup does not mean you shouldn't do your job. I have gives you money.

4209 Winter Park Drive

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Laura Urrutia
US
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Feb 11, 2023 8:30 pm EST

None of this I find the online website to contact you very important. Today 02/03/23, I forgot to take my trash outside how can I contact anyone to please pick it up once? My address is 1419 Kerslake Cir, Folsom, CA 95630. It is very full. Thank you.

Sincerely,

Laura J Urruita

LDomane@hotmail.com

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Steve Mead
US
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Jan 07, 2023 7:25 pm EST

You have refused to pick up our recycle for the last 2 weeks. I am filing a BBB complaint as well. You refused to pick it up the weeks of 12/19 & 12/26.

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James R Cottrell
Clifton, Co, US
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Dec 07, 2022 6:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

On Friday Nov 25 my trash was picked up and my trash can split part way down the side of trash can. called local and received no call back. My trash containers are being destroyed by the way the garbage truck picks them up. Your drivers do not seem to care about other people-s property. Please respond

James R Cottrell [protected]

About Republic Services

Republic Services is a waste collection and disposal company offering residential, municipal, commercial, and industrial garbage pickup and recycling services. They also provide dumpster rentals, landfill services, and sustainability solutions aimed at minimizing environmental impact.

Overview of Republic Services complaint handling

Republic Services reviews first appeared on Complaints Board on Jul 18, 2009. The latest review Not a “green” trash service at all!!! was posted on Jun 25, 2025. The latest complaint Resident twice missed trash pick up was resolved on Jun 27, 2023. Republic Services has an average consumer rating of 1 stars from 300 reviews. Republic Services has resolved 6 complaints.
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  1. Republic Services Contacts

  2. Republic Services phone numbers
    +1 (480) 627-2700
    +1 (480) 627-2700
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    (844) 737-8254
    (844) 737-8254
    Click up if you have successfully reached Republic Services by calling (844) 737-8254 phone number 0 0 users reported that they have successfully reached Republic Services by calling (844) 737-8254 phone number Click down if you have unsuccessfully reached Republic Services by calling (844) 737-8254 phone number 0 0 users reported that they have UNsuccessfully reached Republic Services by calling (844) 737-8254 phone number
  3. Republic Services emails
  4. Republic Services address
    18500 North Allied Way, Phoenix, Arizona, 85054, United States
  5. Republic Services social media
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    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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