Republic Services

Our trash was last collected June 4. It is now June 22. Republic has promised to collect the trash every day since June 4. They also promised to call if there were any problems. They have never called, even though we report a missed pickup every day. We are now trying to cancel and have been on hold for over 45 minutes. One customer service rep actually told me they don't have sufficient drivers. Just horrible service. Avoid these people at all cost.

Our garbage cart was damaged by pick-up in April 2021 with a crack going completely across the top. I phoned Republic to get a replacement for the damaged cart and on May 14th the cart was replaced by a FILTHY cart that wasn't closing properly on the left front lid. I again phoned Republic to get this cart replaced BUT on May 28th at 9:15 AM they fixed the lid and took a picture of it. After 2 phone calls totaling 50 minutes I spoke with a Supervisor at Republic and she phoned me back to say the cart would not be replaced and if so it could be in worse shape then the one I now have. Also, I was told for $60 I could get a new replacement. WHAT A WAY TO DO BUSINESS.

Mary Gardner, 1365 Overland Dr., Spring Hill, Fl. [protected]

The Coachlight Pines Subdivision in Fenton Township has not had the yard trash picked up in 3 weeks now. Since the picked scheduled pick up the first week of April they have picked up the trash only twice and then only after being called by numerous customers. We have all called the City offices and would like to know why we are being expected to pay for a seervice that is not being rendered. Maybe you could start at the South side of the County every other week so we get the same service as the North end of the County.
This problem did not exist until you changed the scheduled pickup to Fridays from our regular day of tusday for the past decade.

I an complaining about a driver situation that occured on Wednesday aory 28, 2021. The driver ran over my trash can, broke wheel, and left it in the curbside. The can us dented can't be used. I complained to the cityif Brownsville Texas and was told that it would take 4-6 weeks to replace. I was to told to contact republic's supervisor, hector Rodriguez but his Secretary refused to let me speak to him, her bane us Jessica Campos was very rude, said there was nothing but wait for new trash can. What type of service is this! Refusing me to talk to supervisor, I need the trash can asap. Also, driver needs to be checked for his driving, . He almost wrecked a car parked on curb in front of house. He was driving very wreck less. Your company needs to provide better customer service to your customers. Amelia Garcia

I have been with Republic Service for several years and in that time frame I spent a lot of time arguing back and forth about my bill as the inflation of the bill was ridiculous! I started off paying $34.00 every 3 months to it hiking up to $65.00 without justifiable reasons! I cancelled service and was told that I will have to pay for 30 days of service and a container removal fee because I called to cancel the 1st day of my new billing cycle. I plan to fight through the Better Business Bureau as I am not paying for 30 days of service that I did not receive or the removal of a container that belong to your organization! Doesn't make sense that I will pay you to remove YOUR property off my property!

After 7 years of being a loyal customer they raised my bill $25 without warning. I asked for a reduction due to pandemic times are tough and they said no. I recommend NOT going with this company unless you want $25 price increases every 3 months. Here is what they said: I understand your concern with this price increase. We are committed to providing high-quality services to our valued customers at a competitive price through operations that are safe, responsible, and sustainable. However, operational costs, rising labor costs, insurance costs, and federal and state regulatory requirements have raised the overall cost of doing business.

Your increase of 70¢ per week will allow Republic Services to remain committed to providing you with the same high-quality service you are accustomed to receiving.

I discontinued my services with Republic and was charged $80.00 to pick up the cans. I called customer services in regards to this as to when I contacted them to discontinue my service this was never mentioned. They removed 30.00 for not disclosing this. I'm still being asked to pay 48.12 which is a very high fee. I would of returned the cans if I knew you were going to charge me this exorbitant fee. What can be done to reduce this bill?

I moved in November. You have missed my recyclables in November and I had to wait an extra week. Now my last pick up was January 28. You missed February 4th and February 11th. I have called over 8 times, 4 online requests and up until last Thursday I kept being told either we will be out today or we are coming tomorrow (depending what time I called). Now I call today (Monday) and get told we are not coming until Thursday. So I am paying for a service that I have not received in 3 weeks while others in the area say maybe a day, two day top delay. This is absurd!

This is the third time we called to have our can replaced. The wheels fall off as you pull the can. The first time we called it never was done. I blamed myself. 2nd time we called we watched on our ring camera they can with replacement can before trash was picked up left never came back. 3rd time I watched them drive by turn around at the culdesac and speed by. I have called customer service. They try to help. I have no problem with them. They try to help. Feel bad they have to hear me complaining. Unacceptable they speed right by never change can our. Very hard to take cans to and from the house with wheels falling off. What does it take to get the trash can replaced? These workers are terrible.

Customer beware! This company raises their prices 1-2x per year. Literally any other trash company will be cheaper! I used them for their recycling, but very little is being recycled nowadays due to low commodity prices and China not accepting it. When you go to cancel, they will charge you for an extra month of service. They will also charge you $50 PER container when you cancel. They'll also charge $10 for fuel to pick up your containers when you cancel! Save yourself some money, use any other company!

I hired Republic for trash service. Paid the initial fee to get started. They brought out a cart. Within two weeks they picked up my cart. When I called to get it returned, I was told they didn't know why it was picked up but would return it within the next week, missing my pickup. At one time a customer service agent smarted off and told me to call the cops. So I cancelled the service, hired a new trash company, within a week of that Republic casually stopped by with a cart. I have requested multiple times for my refund and cannot get anyone outside of customer service saying its the system or just rude comments.

On November 25, 2020 I was driving home from work in my brand new car when it was getting dark as I went around curve one of ur trash bins was standing in middle of highway with oncoming traffic I couldn't swerve so I hit it.
People stopped to make sure I was ok and I have several statements from them how ur bin was n the very middle of hwy... I called police was given an incident report its been over a month when I finally heard back from claims and I needed an occurrence # well they gave me a # to contact "donna" and she flat out told me that y'all r not responsible even though I have statements and police report also photos also the customer whom the can belongs to said he's on his 4th r 5th can hes calls republic often about throwing his can in hwy mam I need someone to reach out to me asap I have several photos and police report

I was really disappointed to find out that such a large corporation is only looking after themself and not their employees. Here is my finding. I had interviewed a couple of drivers from Winston Salem and Greensboro to get their respective about the company and how they work. Came to find out that this company has a very poor rating among their drivers who are the essence of this business. The driver who is the most essential to this business is not getting raises for over 3 to 4 years or even longer since most of them just take this issue lying down and management at the location claim that it is corporate policy not give out raises if an accident occurs that could or could not have been the driver fault. I have come to the conclusion that if this is a corporate policy it should be displayed at all job sites and all drivers should have signed such a paper. Most of the drivers that I had interview disclose to me that they have never seen nor sign such paperwork. If it, not corporate policy then you need to get rid of all those managers that are using this for their benefits. In order words, they get the raises because his/her numbers were met, but at the expense of employee that work early hours to get this job done and who has to support a family. You are hiring outside management to run these locations without waste management experiences. Hire within, your best management would be those who know and have the experience running the routes. If you would like more information, do not hesitate to email me or call me at [protected]
Ada Sanchez
Research for my VCC

This becoming normal.they do this all the time.is there something I can do about this? Thanks...

Republic Services has been awful to deal with. They quote a low price and within 2 billing cycles they bump the rates significantly. This has happened to me numerous times. Poor customer service people that can't give specific details and attitude throughout conversation. Horrible business practices and unethical billing.