RentalCars.comcancellation charge - not upfront / sneaky behaviour

T Jan 09, 2019
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a verified customer
Verified customer

We were looking at car rentals for Italy. We saw one, it said free to cancel, I don't recall pressing book now and thought we still hadn't anything booked and were still researching the best cos to use. It was only when I checked my bank balance earlier I noticed that €25 came off my card. We hadn't received any booking confirmations. I logged onto Rental cars to see our booking there, I tried to cancel it but it wouldn't let me, said we had to ring instead. We just rang and they cancelled it but they're not going to refund the €25. That's the cancellation fee apparently. That's terrible, underhanded and sneaky behaviour.

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