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Rent The Runway

www.renttherunway.com

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1.0 24 Complaints
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Rent The Runway Complaints Page 2 of 2

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J
7:57 am EDT

Rent The Runway The seller refused to take the dress back, but it was in awful condition

I purchased the dress from the company www.renttherunway.com, but it was bad experience. The dress arrived in horrible state. The quality was so poor and looked like piece of crap. I decided to return the dress, but the seller refused to take it. He told me that I tore the dress on purpose. The seller is real jerk, so better don’t order from this scamming website. Not recommended.

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T
4:33 am EST

Rent The Runway They still haven't solved my problem

I rented gown through the company www.renttherunway.com. I paid money for it, but the rep didn’t provide it on the promised day. I spoke with the rep, who told me that they were solving my problem. WTF ? After a month, they still haven’t provided any reply. I was really upset, ‘coz I paid large sum for the rental. These people are scammers and ###, so be careful if you buy from them as well as post comments about your things with them.

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N
10:00 am EDT

Rent The Runway Seller fooled me and didn't return money back

I bought jeans, hoodie and other clothes from the website www.renttherunway.com. I got my order on time, but when I opened the package, it turned out that the quality was horrible. I immediately contacted the rep and told that I wanted to get full refund and returned the order. The seller told me that I could send the order and he would return the full sum and for return postage as well. I returned the purchase and never heard from this ### again. Crap. Please, help me return my money back.

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Ricun
Guatemala City, GT
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May 10, 2014 7:37 am EDT

I purchased a dress from www.renttherunway.com, and after 2 weeks I haven’t received it. I contacted the customer services and asked about my delivery. The agent only told me that they would return money if I would send the dress back and hung up on me. WTF? I was really shocked with such attitude and services. Don’t buy from them and post comments about your experience with them.

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Rent The Runway Category
Rent The Runway is ranked 25 among 297 companies in the Fashion and Style category