I am complaining on behalf of my brother who has been having a nightmare trying to have his Dacia Stepway repaired by the Renault Dacia dealer on Woodchurch Road Wirral.
Th car unfortunately has a Renault engine and parts and Renault Spares cannot currently supply the necessary airbag sensor parts required to fix the car so that it will pass its MOT.
It is Renault Spares who are the problem as they are not able to supply the parts required to the Wirral Dealership or even a lead time for the supply of the parts to the dealership to enable the car to be repaired.
I have spoken to Renault Spares on [protected] and they have refused to either supply the parts because they say they cannot obtain them or supply a lead time. They blame their suppliers which is not we the customer's fault, but related to their poor supplier management which appears to be equally bad as their management of customers. The number [protected] appears to be unavailable much of the time which is even more frustrating.
Renault refuse to supply the loan of a car whilst they are failing to supply the parts, because the Dacia is an older car (2014). My brother is a Carer and desperately needs the vehicle to be back in service as he may have to take our elderly father to hospital in an emergency.
The car registration is PE14 NEF and we have been dealing with the matter through a person called Shelley (tel number [protected]) at the Wirral Dealer who has advised us that Renault Spares UK are the problem and that she is finding them impossible to get answers from.
I have been through Renault Spares UK and they have rejected our request for a temporary replacement car but they still refuse to supply confirmation that we will receive the necessary parts or a lead time for them.
Bill Willliams Mobile [protected]
Desired outcome: Required airbag parts to supplied promptly be Renault or some form of alternative transport to be supplied at their cost till they can supply the parts.