The complaint has been investigated and
resolved to the customer's satisfaction
Renault Megane (2) 2006 - 2007car defects

I am living in Egypt and Please I need you help with my car which is a Renault Ménage 2 new shape model [protected] car chassis number [protected], motor number 555, consumed about 66, 000KM

I do all my regular service visits to The Arab Mechanics ( your authorized service center) as its near my home and since I bought the car I had several troubles!!!

1- A problem with the gearbox at almost 20, 000KM and they had to fix it for 3 days removing the car motor totally out of a new car!!! Installing a new gear cooling mechanism and after they change it I had a terrible noise with the motor and they don’t know a reason for that!!!

2- Then all of a sudden I discovered an error with the Air-condition at some models my car with one of them but appreciate your efforts I was contacted by your local service provider to install a new software controlling the air-condition but it still looks defected to me.

3- Then I had a problem with the steering and they had to change the lower steering box attached to the wheels however after the problem persists at 42, 000KM they had to change the steering bar inside the car, taking off the steering wheel and they but a huge new one.

It did work fine for about 20, 000KM and then now I have the same problem again!!! and they say that my care is out of the come while this a new part and has been installed for just 20, 000Km and i am suffering from this care since I bought it although its my second ménage and the third Renault car I had. And should the steering mechanism be changed every 20, 000KM……does this make since in brand such as Renault and in car as the Ménage??!!!

Never the less, I still have the terrible motor sound and they can not figure out what is going on.

Please I need to change the damaged parts in my car as it is not acceptable by any how that a big company as Renault can not fix one of its cars and when install a new major part, it turns to be defected.

Awaiting your reply

Peter Hanna
Marketing Manager
Xerox Egypt
Cairo Alex desert road, K22 Pyramids Heights, Building C2

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