Reliance Home Comfort β€” insurance scam

S
This review was posted by
a verified customer
Verified customer

In August 2011 Reliance Home Comfort had a proposition of providing service for both my home furnace and airconditioner for a monthly fee. Two months free coverage but no service during that period. After the two month waiting period was up I telephoned for service three days in a row and was asked to enter a 16 digit account number (?) I waited each time for over an hour and never received a response. Since I was leaving the country for five months I called in a proper furnace company to service and clean both my furnace and air conditioner.
If the 16 digit number represented to Reliance an agreement as far as I was concerned they were in default of the agreement. Since then I have received monthly requests for payment, threatening letters and unpleasant calls from collection agencies. I did at one point call their call centre in India and was told that they could not cancel the agreement until I settled the account. This is clealy a scam and I have no intention of paying but am curious to see how long the harassment will continue.

Responses

  • Rm
    R Massingham Jun 22, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I'm very sorry to hear about the experience and would like to assist. Please contact me at [protected]@reliancecomfort.com and we will work to resolve this to your satisfaction. Again, I apologize for the experience. Thank you. Rich

    0 Votes
  • Bo
    Boboche Oct 20, 2012

    To whom it may concern. Please read these reviews carefully. Some companies offer the pie in the sky by phone and then follow-up with a written agreement which does not reflect the telephone discussion. I cancelled the plan before the effective date after reading negative reviews. Thank you guys and gals for your diligence. i signed up with a firm I can trust

    0 Votes

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