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Reliance Communications Customer Service Phone, Email, Contacts

Reliance Communications
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2.5 465 Reviews

Reliance Communications Complaints Summary

170 Resolved
295 Unresolved
Our verdict: Engaging with Reliance Communications, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Reliance Communications reviews & complaints 465

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Newest Reliance Communications reviews & complaints

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11:36 am EDT

Reliance Communications wrong offer and generate high bill

i have received a computerised company call by no.[protected] with offer a 2GB net plan in Rs, 99 on date 29 march -15 and i follow instruction to activate this plan and get a confirmation only by calling voice but on date 1 apr-15 i received a sms that i am a high usre of net and my unbilled amount is 522 whereas this unbilled amount on date 29 mar was only 33 .so i want my refund against deduction for net because this is a mistake of company due to non activaton of plan .as per customer care executive on no.198 dated 1 apr 2015, thay have no solution of this issue.

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Tanvir Ul Arfin
, IN
Dec 12, 2012 3:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

i have reliance fixed line prepaid no.[protected] .Since last month recharge voucher is not availble in the market.so, talk to customer care regarding that.they told me that we will contact you for that, complaint no.[protected].since two week passed but they are not in a position to give satisfactory answer to me.Please tell me regarding that.my alternate no.[protected]

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Sanju singh
, IN
Aug 05, 2011 10:03 am EDT

I much fed up of reliance OMH card. Reliance Web world is not providing OMH card. I have visited 3 reliance web world but all are refusing to give OMH card they are saying we will give it only to those who has purchased handsets from reliance. Its again a monopoly of Reliance. Can somebody suggest me any store in Delhi from where I can purchase Reliance OMH card.
sanjay - [protected]

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Parashuramh007
, PL
Jun 18, 2011 11:00 am EDT

Respected Mam/sir, I am using your reliance company simcard and my mobile number is [protected]. Since two days i am facing the problem, without my knowledge the service packs are activating from rworld and cutting the money from my mobile main balance. It it the to provide a good service to the customers? Please deactivate all those unnecessary packs from my number and provide what the services customers needed.I hope u will do the needful.

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Pritish Deb
, IN
Apr 30, 2011 10:55 pm EDT

Reliance communication is a thief, stealing money from customers balance and i have decided not to use their services and will also stop everyone i know from using services of the fraudsters. Everyone in Reliance is fraud, thief, and f..k everyone

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vishaaldiwan
, IN
Apr 27, 2010 9:02 am EDT

Reliance communication is sending vulgar messages which are termed as promotional messages. These messages contains a link and title such as Bollywood babes wild on bed @ Rs. 15/- click... the address.

Sending such vulgar messages is a crime. How can such messages be stopped as the reliance customer care told be to enjoy such messages. I want to lodge a complaint against reliance. Please help.

Regards
Vishal

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Harish Shah
, IN
Jan 13, 2010 2:21 am EST

Dear Sir,

I am using Reliance CDMA post paid service. I have lost my blackberry handset on12.01.2010. Can you pls confirm how I can track/locate the same using its unique . I have called up to Reliance customer service, but they do not know anything about it.

Harish Shah
A-10, Vasant vijay, S.N. Road, Kandivli (West), Mumbai-400067.

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TANU 123
, IN
Dec 15, 2009 3:41 am EST

customer care service very very very poor.they cant even speak properly.always they put on hold for a long.they just hang up on you when they cant give a good reason.they all are really mad.

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AJIT TIWARI
, IN
Sep 18, 2009 7:58 am EDT

my phone is de activated for the sake of 500 rs. i have paid the bill of rs. 2000 yesterday. rest of money i have requested to pay in next bill. i have always paid my bill.if the customer is paying the bill it means u will de-activate his service.i want the reply of this mail.my facilty should be activated now.my no is [protected]
e mail;ajit.tiwarisd@gmail.com

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Vimal Kumar Agrawal
,
Aug 10, 2008 10:28 pm EDT

I recd. daily unwanted call from reliance communication. I don't want in future this type of calls.

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JITENDRA KUMAR SHANGHVI
,
Jun 19, 2008 12:59 am EDT

Reliance phone is completely dead from 04.06.2008 though several complain has been made, but all time the status of complaint is shown closed though confirmation of call has not done by the service provide my telephone number 033 [protected].

ComplaintsBoard
E
11:01 am EDT

Reliance Communications mistakenly two times recharge done rs1499

Dear sir,
By mistakenly i recharged internet pack rs 1499 two times for my reliance number [protected].yesterday(27/03/2015) 11 clock my friend recharged rs 1499 data pack for reliance no. [protected] through reliance recharge dealer in Thiyadurgam. Today again i recharged rs 1499 data pack for the same number. through online recharge in reliance My services website.So Two times recharges done in the same number for same data pack services.I request you to refund the deducted amount to my same account which you are deduct.I hope you that you understand my problem do needful as soon as possible...
I Hereby enclosed the online purchase bill payment voucher and details given below;
Receipt no:AMIR69233142
Customer name:V.Pachiyappan
Subscribe number:[protected]
Transaction reference number:[protected]
Payment date:28.03.2015 @19:30 hrs IST.

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Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Apr 03, 2015 10:43 am EDT

Dear Mr. Pachiyappan,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Mar 28, 2015 12:24 pm EDT

Dear Mr. Pachiyappan,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

ComplaintsBoard
A
1:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Reliance Communications billing connection that never existed

sir/madam
i applied for a reliance broad band connection in april 2014. And gave a deposit of 800s. But they failed to provide connection in the promised time.not only that they failed to provide connection they even did not respond to the follow up calls. Later i was told th connection will be delayed as they have to draw cable etc for which they need more time. As i could not wait longer for internet connection i withdraw my application and also informed them i don not need the connection any more and also need the refund of my deposit. But after couple of months i started receiving reliance bills for a connection that never existed i did not even receive the equipments or modem or anything still they continued sending bills. After mailing and talking g many times to concerned people they stopped billing me since feb 2015 but they are continuing sending legal notice mentioning my bill is due.
I m a hereby also attaching one of the replies i received for my complaints mentioning a subscriber id and land line connection that was never allotted to me.
thank you

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Update by AMITA NAYAR
Mar 28, 2015 3:02 pm EDT

I always got same reply from customer service thy the issue has been resolved and they cannot waiver the bill nor can they refund the deposit. My concern is what bill do you expect me to pay when i never had a connection even for one day! When even the initial step of drawing cable itself was not done what is the sub id and reliance number that is quoted in the so called bill in my address? Is there any record to prove reliance provided me modem or any connection related equipments like bills or atleast a detailed bill of all those months that you demand the payment for?

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Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Apr 02, 2015 4:58 am EDT

Dear Amita,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Mar 28, 2015 8:09 am EDT

Dear Raj,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

ComplaintsBoard
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10:48 am EDT

Reliance Communications fraud call rate

On 24th of February I had ported my no [protected] from Vodafone to Smart GSM service.At the time of porting through retailer Smart GSM gave me the call rate of 1.2 paisa/3second ie 24paisa/minute.Now few days back after the Holly festival the call rate was changed to 36 paisa/min.They promised to give me the power of 24 paisa/ min for next 6 months but after 7 days they changed the plan rate.when I call to customers care no *333 and after consecutive 3 attend of customer service executives they thansfer the call to senior one.Then the senior executive told me that the call rate was applicable for Kolkata and durgapur circle.and again she asked if my retailer charged 59 FRC and told me that 59FRC gives customers the power to call 1.2 paisa/ 3 second ie 24 paisa/ minuite. Then I asked her why the service provider gave me the power for 8 days previously and she replied that it was by mistake..Now when I contact the retailer he assure me that burdwan is in durgapur circle and he charged my no with 59 FRC.Now it is not a matter of only call rate, any one who can bear a mobile of cost price more than 20000 thousand INR they can bear the call rate of 36 paisa -but it is a matter of ethics..which I have learned from a reputated and renounce company now..

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asha meena
, US
Mar 23, 2015 1:06 am EDT

my main balance and net balance are deducted without any reason and iam trying to contact customer care bt never reachable iam fed of ths pls help me as soon as possible... 4 days passed of ths bt no customer care helps me...

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Namrata Shakya
, IN
Nov 02, 2012 10:46 pm EDT

I am an user of Reliance GSM. I am receiving message stating 'Amount charged for VAS IndiatimesVPak Rs1:00'
It is deducting 1Rs though i haven't activated any of these services.

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srout
, IN
Mar 12, 2012 8:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir / madam,
I am a reliance gsm mobile user 3 year but rs. 30 has been deducted from my account without any reason. And when i have complained to their customer - care executive, but executive is not providing any solution its a very bad service pls close this case urgently reliance complain no is - [protected], [protected], [protected]
My moblile no - +91 [protected]

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7860000000r
, IN
Dec 10, 2011 4:53 pm EST

Hello.?
i am Rameez siddiqui from saharanpur.i am the subscriber of reliance GSM since 2009.
this is my operater number-[protected]
last night at 8PM. i was enquired for my reliance account balance.
your Representative did misbehaved with me by another number.
i am a software engineer.
his number was +91 [protected]

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Pulan
, DE
Nov 06, 2011 2:50 am EST

I have the honour to inform reliance customer care that money from my phone's main balance has been deduced when I recharge my account.And I have tried many times to contact reliance customer care, but I didn't get any response.Now I thought of throwing my sim card and will opt to other service provider.

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Harry11
, IN
Sep 10, 2011 6:06 am EDT

Inspite of my regular complains my balance is regularly deducted, it has been arround 20 times I have called customer care and registered my complaint about stoping the services named The big fat store and cricket mozilla no action has been taken.
Everytime request no. is given then a msg comes that ur pack has been deactivated but again the nxt day balance is deducted.
My mobile no. is [protected]

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T. DASAIAN
, IN
Jul 03, 2011 10:58 am EDT

I AM RECEIVING CRICKET MESSAGES WITH MY REQUESTS. DO NOT SEND CRICKET MESSAGES AND DO NOT DEDUCT ANY DUES FROM MY BALANCE. THANKING YOU
T. DASAIAN
PH:[protected]

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Laxmi prasad verma
, IN
Jun 15, 2011 11:48 am EDT

I am a customer of reliance communication more than five years, having number [protected].I did MNP due to phone problem and it was converted. but after fifteen days the connection closed suddenlty without any informatio.I vsited webworld stor and submitted my all documents agian as said by sale executive of webworld store.but it has been passed tweve days and there is no proper action by the company to start my phone line.

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anil741991
, IN
May 23, 2011 8:39 am EDT

Name- Shreeram
Phone. no. -[protected]
Add.- C-247 Agar Nagar prem nagar III kirari sulemaan nagar II delhi
D.O.B.- 01-01-1973

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Suraj Kumar Jaiswal
, IN
Apr 28, 2011 7:57 pm EDT

hello sir, i am a new customer of reliance gsm. i got one message from reliance company about deduction of my money of Rs-30/-because of some zaheer khan pack without informing me. when i used to call on customer care for 3 times, they didn, t gave me the correct feedback about the deduction of my money. this happens to me some days before also but on calling to customer care they refund my money back.

ComplaintsBoard
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2:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Reliance Communications harassment and fake bill

Hi Rcom,
It has been a height of irresponsibility by reliance guys which is impacting our day to day life.
Starting from here.
First of all when they install the Broadband connection here in my flat, they gave me old equipment which i am fine with.
They kept my plan as landline and as well as broadband connection which i was not aware of, i got my bill as landline and was highly confused what is going on, i called customer care, they book the Termination id for Landline disconnection and told that it will be resolved within a week .the Termination id is [protected] and recorded on 27th Dec 2014 but still not resolved.
Moreover i had to pay the useless bill of landline that month .

Second of all, the next month again, the bill generated with landline bill along with Broadband bill, so what was the point of making the termination id and calling and emailing reliance so many times. Now this time again i called them up and asked about my complain (termination id), they bluntly told me that it didn't happen as there were some technical issue, so whose fault is this and they gave me new termination id now which is [protected], they assured me that this will happen within 4 days but did not happen.

Third of all, I called again yesterday and they gave me again with new termination id :[protected] with all kind of excuses of landline termination .

Final of all, i had to pay the bill and i paid the bill on 29th Jan 2015 and that too on due date, the funny tragedy is that now i am getting the emails and messages saying that " since you did not pay the bill past due date, Reliance services will be disconnected today " and when i am replying on these emails and messages, no one is responding. I am attaching the payment receipt here so that consumer court can see as well.

Reliance, please maintain some kind of ethics and principles and if not then have some professionalism, Do not harass general people . i Guess if you have some shame then will act upon it now.

My details :
user id - [protected]
Alternate Phone number : [protected]
Email_id for communication :a.[protected]@gmail.com

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10:41 am EST
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Reliance Communications Reliance not closing connection and adding bill again and again.

Hi dear sir,
Thanks for opening such website where consumer can share their pain what they get from fraud service provider in

India. Our Indian service provider like Reliance is such a fraud company thats why we have to rely on foreign
companies for good services and product.

Mukesh ambani and Anil ambani are worst businessman. They are nil in support and services. They even dont care about

how much worst services given by their product. they should be shameful for their acts that in greed of money they

are just doing fraud with innocent indian people. They are shameful son of their great father.
I am consumer of Reliance data card and faced lots of challenge and trouble from the begining of their services and

still facing issues while i have quit their services three months back.

Reliance 3G internet services are so worst that they never worked at my home location. Even i have tried many times

to take help from customer but neither even a single technical person found for help nor my problem ever rectified.

I didnt saved lots of complaint number but my last complaint number was [protected] after which i lost my patience of

using bad services and decided to close the connection.

At last just after few months i requested to close the reliance data card connection. The details are as follows:-

rel closure req no:-
[protected]
request raised on Nov2014
reliance datacard no:-[protected]

If my problem have been resolved after that, then i would have not been writing here. But
reliance torture continues and even after raising the request for closure, they didnt close the connection.
I paid the last bill of november and since then i am not using data card and services are already suspended so even

i cannot use too.But they still generated another month bill and when i raised my voice saying that i have already

raised clsoure request then they said my connection is not closed yet. I have to raise a new request. I raised one

more request the

details are as follows:-
I talk to Anji- 7-Jan-2015
Request for closure again-[protected]

this time i noted all the information because i know one time i face this, i will go to consumer court. This thing
happened again and they still didnt close the connection and generated one more bill after adding amount in invalid

old bill.
They confirmed me so many times that my connection is suspended and you need not to pay this bill and your
connection will be disconnected in 10 days. but neither my connection disconnected and even i face one more torture

of adding invalid bill agian and again.

Please help me to get rid of these fraud ambani's and help me to get my connection closed. this is last time i ever
opt for Reliance product in my life.

Thanks,
Ajay
(Gurgaon)

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Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Jan 28, 2015 8:26 am EST

Dear Laxman,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Jan 26, 2015 10:09 pm EST

Dear Laxman,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

ComplaintsBoard
Y
3:29 am EST

Reliance Communications Deducted unfairly balance and didn't get recharge benefits

I have reliance gsm and my number is [protected].
Complaint 1: - I have reliance prepaid connection. On 19-10-2014 my balance deducted 10 rupees unfairly on behalf of service vas one97 vp. When I asked about it from reliance customer care. They blame me for activation of this service whereas I didn't activate this service. Even I don't know what vas one97 is. When I asked customer care, please tell me what is vas one97 service is ? They answered me that this service is confidencial and we can't tell it about you. Today I don't know for which service reliance deducted my balance unfairly.
Complaint 2: - on 07-11-2014 reliance again deducted my balance 3 rupees unfairly on behalf of service vas ussd. When I dial reliance customer care no. 198 and *333. It didn't work properly. When I call customer care at 198 and press option 9 after asking computer to connect customer care officer. Here answer is given that, " hamare grahak seva adhikari se baat karne ke liye dial kare *333. When I dial *333 and follow instructions for connecting customer care officer and finally when I dial number. It disconnected automatically. I tried for this 120 times and all times I fail to connect customer care officer. Your customer care service is worst.
Complain 3 : - on 13-11-2014 reliance again deducted my balance 3 rupees unfairly on behalf of service vas ussd. And upper process happened again with me.
Complaint 4: - on 06-01-2015 one sms send by reliance that recharge of 53 and enjoy all local and std call 25 paise per minute for 60 days. When I recharged it and get conformation sms of activation of this service. After this when I call to one of my friend to kerala for 11minutes 40 seconds reliance charged me 10rupees 38 paise. Reliance cheated me and didn't give my service benefits. When I dial reliance customer care no. 198 and *333. It didn't work properly and happened same as written in complaint 2nd.
Dear sir give attention on my complaints and refund my unfairly deducted balance and activate my service of 53 properly and give me in written of my complained answer satisfactory and it never be happened again in future with me and also improve customer care service. Give me my complained number and referance number. I want my complained answer in written on my email id - [protected]@gmail. com

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Sachin Laddha
,
Apr 25, 2007 12:00 am EDT

My Cell crashed due to some reasons on 23/04/2007 in the morning. I bought a new handset on 23/04/2007 in the evening and visited the web world on CMH road in bangalore. They promised that they have sent the request for activation and the number would be transferred to this new handset with RSN: RAXRU1581442841 within 24 hrs.

It has been more than 4 days now and my cell is not yet activated.

I have visited the web world everyday and they are not helping me out. I have been running around for last 4 days to get my phone working between your Call center and Web World which are not in sink with the information. Causing huge inconvenience to me. They have been passing the buck to each other. Without helping me with a solution. Finally i have given up now. And decided you write it here.

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Bankim Chandra Mazumdar
, IN
Oct 02, 2009 12:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a post-paid connection of Reliance Mobile having number: [protected].
I get frequent commercial SMSes which disturb me unnecessarily.
I would like to have that stopped immediately.
No commercial sms be sent to my number.

B C Mazumdar, Phone:[protected]

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harpreet singh111111
, IN
Jul 13, 2009 12:18 pm EDT

Dear
I am a 3 year old customer of RELIANCE TELECOM company, my issue is that i had
been mislead by your collection executive.
what he did is he came to my home and taken rs 500 for my bill and
given me the receipt and on the number written on receipt was of
somebody's else number, my old mom did not check the number that time
and then he went, now what had happened my outgoing is barred and i am
in a problem now, pl tell me what is my fault.
Are these kind of services are provided to customer.
please resolve my problem on priority basis otherwise i will go to labour court.

My number is [protected]
RECEIPT NUMBER IS - UP/DDUN/09-10/ 50782.

REGARDS
SARBJEET KAUR.
+[protected]
[protected]
+[protected]
FAX-+[protected]

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md salim akhtar
, IN
May 31, 2010 4:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Respected Sir
I am a reliance gsm user of west bengal.My no is [protected]. On 30 th may, 2010 suddenly a sms came from the
company that you have subscribed caller tune and you have charged rs 1 for 1 day, then on next 31st may.2010 again rs 1 had been deducted and on the same days near about 10 o'clock a sms again came from company that your caller has been renewed for 10 days and you have charged rs 10.
I belongs to a middle class family i cannot afford this thing. So I kindly request you to please deactivat the service and balance which has deducted please refund it.

Thanking You Your's faithfully
Md Selim Akhtar

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Abhishek Singh1984
, IN
Jan 05, 2011 6:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir/Mam,
I am Reliance CDMA user Mobile No: [protected]
This is to inform you that from last 2-3 months I am continously facing problem in my connection regrding connectivity. I am not able to make or receive calls at the same time.

I have complained this to the Relaince Customer Care & Reliance Nodal Centre for numerous occasions but nothing has been done on this.

I am continuosly facing lot of problems with the services of Reliance. It is the worst connection or service I have ever used.

Please help me and rectify this problem asap.

Regards,
Abhishek Singh
Mob: [protected] / [protected]

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parikh dharmesh
, IN
May 08, 2012 7:38 pm EDT

Dear Ombudsperson,

Would like to draw your kind attention regarding my outgoing services which has been barred by reliance telecom twice .

Earlier they would have come up with the notice that I have not submitted Docs for the given no ([protected]). which I have already submitted at the time of purchasing the number, it was working nice for a few days but knowingly/unknowingly they deactivated my outgoing services, apparently again I have submitted the docs and it was activated for a quite few days.

On Sunday i.e 06.05.2012, all over again I got a message my outgoing services have been barred because I have not submitted Docs, I would like to ask why there is so much of harassment and torcher, services are running ( Barred once) from the last 3 weeks and suddenly they come up that I have not submitted Docs in-spite of submitting them twice.

If Reliance people wont able to compile the things why they provoking the aggression of the customer unnecessarily.

Request you to kindly take the necessary action in reactivating my services and to avoid further harassments.

Thank you

Dharmesh Parikh
[protected]

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sadarahe24
, IN
Feb 02, 2012 4:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi
I have a reliance connection([protected]) from 2001 but from last 5 year I am face a problem
That when ever I recharge more then from Rs 50. It will cut my amout to Rs 0.
I already lost more then Rs 2000.I have called to customer service center
but I don't get the responc.please do something

Ashfaque Ahmad

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gazanfer shaikh
,
Jul 29, 2008 11:37 am EDT

i have recieved excess bill though i had changed my plan from platinum to night plan free more than one month ago for my internet connection . my data card no. [protected]. its a mistake of the customer care person of reliance jogeshwari west at raj nagar society. kindly solve the matter . my no [protected]. thank u .

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Jan 13, 2015 4:41 am EST

Dear Yogesh,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

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ANKUR 1974
, IN
Jan 09, 2010 6:40 am EST

cutting a big amount from my prepaid a/c

ComplaintsBoard
C
10:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Reliance Communications regarding activation

Hi,
My name is Chandra Bhushan Pandey, prior i was using TATA Indicom but one of the reliance agent motivated me and offered me better plan than TATA Indicom and i become ready after that he asked me to pay 200 rupees and said those money will be deducted in two months, moreover i paid it and given all the document whichever was required. and now it's already 10 days they have only deactivated my TATA Indicom and they are not activating "Reliance" any more. i have called customer care many time but they say that
i have not submitted document, if i have not submitted document then how come they stopped my previous service and now neither i have TATA Indicom nor Reliance, You may please understand my problem, how am i facing this issue, please give me resolution i am really sad of Reliance communication,
The name of guys who took my money and document := Jai Sharma (Reliance), Mobile number := +[protected]
I hope i may get better solution,
Thank you
Chandra Bhushan Pandey

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Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Jan 02, 2015 9:39 am EST

Dear Bhushan,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

ComplaintsBoard
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5:36 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications Disconnection - customer care harassment

Its been 4 months I am asking for my postpaid reliance netconnect+ ([protected]) disconnection, and in vein :( :( :(
Instead of disconnecting they are sending bills month by month, and daily harassing me to pay bill.
Daily I am telling them to first work on disconnection, then I will pay if any dues.
The customer care took complaint two times (req. no. [protected] & [protected]) and did nothing!

"Reliance! do you any way think, if we subscribe your service we should be your slaves, & pay you money all our life!"

Hello reliance consumers, who are harassed by customer care, lets raise voice together!
Lets have a public interest litigation filed against reliance harassment!
***Please reply to this post with your issue and phone number, I will call you!.

***Thanks in advance for all who join this cause...

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Update by maheshm1206
Jan 04, 2015 11:54 pm EST

I am reachable on registered mobile number, but when I lift the call its only the same talk regarding bill payment. Its been 5 months, I've asked for disconnection and paid 3 months of bill after that even though I am not using the service for last 5 months, check the usage if needed, now I will not pay any rupee. You disconnect or not I don't care!

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Roshith kunnath
, AE
Mar 10, 2013 11:40 am EDT
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cant access the network,

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Jan 02, 2015 10:46 am EST

Dear Maheshm,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Dec 30, 2014 8:45 am EST

Dear Maheshm,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Reliance Communications bill after no. been prepaid

Dear sir

My name is Ravindra Kumar, and my mobile number is [protected] . Around 2 months before on 9th september 2014, i requested you guys to port my number from postpaid to prepaid.Mr. Vishal ([protected]) from your company came and I cleared all the dues and gave the necessary documents required. He gave me a pay slip which i have attached with this mail. And i have received my bills for the last 2 months.

We were not even informed that our request has been stopped and we still don't know the reason our request has been stopped.

I have talked to your regional office regarding this matter, but no one bothered. They told me to call on reliance customer care no. [protected].

I called on this no. and talked to ms. Shubhangi regarding my problem.I made her understand the problem and she promised to help me. She talked about this matter to Vishal who gave me my payment and prepaid slip. And the guy promised to solve this asap.

But again there was no response from the team. I again talked to Mr. Vishal and he admitted to me that the mistake was from his side that he wasn't able to send my request futher in time.

I talked to senior of Vishal, Mr Pushpendra Singh( [protected];[protected]) about this matter and instead of understanding it and looking for a solution, Mr. Pushpendra Singh started shouting on me and yelling that the mistake is mine and not his team mate. The way he communicated was unexpected and unacceptable to me.
Is this a way of treating a customer by shouting at him ?

I never expected this kind of customer service from such a huge company.

I have a multi plan which includes my no. [protected] and [protected] and my both the nos. are now cut off because of not paying my bill.

May i know why i have to pay the bill when i have not commited any mistake. Both of my nos are business nos. and i think you can expect how bigger problems i am facing now coz of these nos . being off.

My customers cannot contact me, i cannot contact them, i am losing my business because of this.

I wasn't aware that it takes Reliance, supposedly india's best network a time of 2-3 months to port the number. And when a customer calls the support team we get an arrogant response. Is this the service you guys promise when we get a new number? Is this the response a customer expects? What if i refuse to pay my bill? You guys will cut my connection. Isn't it? Now what should i do. I can't close down your company, but atleast can file a complaint with the pay slip as my proof. Do you people want me to do that?

I want my both the to be started asap so that i can catch up to my business. Also i want you a hard and strict action against MR. Vishal ([protected]) and Mr. Pushpendra Singh ([protected]) and also these people should be taught how to talk to a customer as they carry a huge brand name "Reliance " with them and there behaviour can affect the brand image.

I want an immediate response from the you people and within a week time my problem should be solved. This is really embarrassing and below my dignity to write to you, but i did. Will appreciate a quick response, otherwise you may wait for my quick response.

My number-[protected];[protected]
My name - Ravindra Kumar

Contact me on [protected]

Address- 100, Jhalaniyon Ka Rasta, Kishan Pole Bazaar, Jaipur, Rajasthan

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Reliance_Mobile
Mumbai, IN
Nov 28, 2014 10:46 am EST

Dear Ravindra,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Nov 26, 2014 5:25 am EST

Dear Ravindra,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

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Reliance Communications De-activation of services

Hi Rcom,
I have been trying to terminate my Reliance Netconnect for last 3 months but everytime they refuse to disconnect and provide some low level offer or something which is not helping me and lastly i had to pay, lat month there was one executive from reliance who called me and confirmed me that please use the service for this month as free before de-activation, but still i am getting bill for it .
I do not want to use this service anymore, the worst performance and service i had seen till date.
My reliance netconnect no -[protected]
if you want, i can give the termination request number also which i had asked for the termination but didn't help.

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lambodar parhi
, IN
Jun 22, 2015 8:06 am EDT

Sir please send the conformation mail of my cell phone number([protected]) deactivation only after that i can purchase new Sim at same number to resume continual service.

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Nov 17, 2014 3:58 am EST

Dear Mr. Saxena,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Reliance Communications data / internet service worst

Hi all

I have activated the internet data card connection for the following number ([protected]) from 20th oct. From the start of the day to till now I have very bad reception and fluctuated connection. Its keep on disconnecting automatically. I have started my cycle on 1st of this month and in the 2nd day I got that my total data usage (Mine is 5gb) exhausted though I havent download/used much. I'm unable to connect to any service at all and I dont want this service at any cause.

The representative from whom I bought is totally useless. When I was inquiring he told that it will be best connection and network is awesome in my place. Now after I reported the problem, from next day onwards he didnt pick the call at all. The worst employee, I have ever seen who is working in inside infosys campus (Sholinganallur, chennai).

Please take the data card and give me the refund.

Thanks
Vinoth

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Reliance_Mobile
Mumbai, IN
Nov 20, 2014 5:35 am EST

Dear Vinoth,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Nov 13, 2014 6:52 am EST

Dear Vinoth,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Reliance Communications Reliance raise prices for calls only on hindu festivals nrlm;

I just want to ask only one thing ...

Why Telecom companies such as Reliance is charging 4 & 5 times higher prices only on Hindu Festivals and nobody is raising this serious issue.

They are targeting only Hindus in India. Whole year they are charging normal prices, but only on Hindu Festival such as Diwali, New Year, Rakshabandhan, Holi etc... They are charging Four to Five Time higher prices for Call and SMS from their Customers.

I got following msg from Reliance.
"Dear Customer, on 23rd & 24th October'14 all voice calls & SMS will be charged as per regular tariff. Pack benefits will not apply.RCOM"

They charged me 30% higher on another network and 80% higher on Reliance. ( Normally They used to charge me Reliance to Reliance 10 paise and Reliance to others 30 paise per minute. But on this Festivals they charged me 1 rupee per minute on all networks).

Why they are not playing this kind of dirty money snatching game on EID and other religions festivals ?

I have many Muslim friends and they told me that they are not victimized on their Festivals from this kind of high price on their call & SMS. So I am asking you why only Hindu is victimized from this kind of company.

It means, they are neglecting Hindu Religion and having fraud with only Hindu people.

Here I am feeling like I have been cheated from Reliance on my Religion/Festival. I am a Hindu and make many calls to my friends and relatives on Hindu Festivals. Is this kind of company is allowed to hike prices only on Hindu Religion?

Reliance is charging normal price whole year, but only on Hindu Festivals, they are charging 50 to 60 % higher. This is a fraud with Hindu people.

I am requesting you to give me justice.

Please do not hesitate to contact me for more information.

-----------------------

I found following information from web to contact them quickly.

Registrant Email:mahesh.[protected]@relianceada.com
Admin ID:N8A11538321
Admin Name:Mahesh Patil
Admin Organization:Reliance Communications Ltd
Admin Street1:DAKC, Thane Belapur Road,
Admin Street2:
Admin Street3:
Admin City:Navi Mumbai
Admin State/Province:MA
Admin Postal Code:400710
Admin Country:IN
Admin Phone:+91.[protected]
Admin Phone Ext.:
Admin FAX:+91.[protected]
Admin FAX Ext.:
Admin Email:mahesh.[protected]@relianceada.com

----------------------------------

Kind Regards,
Manish Pandya
[protected]

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Reliance_Mobile
Mumbai, IN
Oct 29, 2014 1:47 am EDT

Dear Manish,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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Reliance Communications Reliance postpaid net termination

I am a customer of reliance netconnect having number [protected]. i wanted to disconnect the reliance netconnect permantantly for that I went to reliance office, they told me to contact reliance netconnect customer care, there I requested for disconnection of service to them on 13 september 2014 . they gave me request as [protected]. On 4th oct 2014 I got sms that your request number [protected] has been processed, without mentioning that it is a request for disconnection of service. again I called customer care and I told them that I need email or sms clearly mentioning that request was for disconnection for service so to prevent reliance keep on sending me bills after i clear all the previous bills. I told them I will clear the bill if and only if i will get in written that after paying the bill i wont be charged again(i.e my reliance number shoud get disconnected). I was earlier using tataphoton, they have given me in written then why reliance is reluctant to do so. reliance are calling me that they are from reliance consumer court, saying that you to appear in delhicourt for not paying the bill, if i pay the bill tomorrow they will again call me to pay the bill because i dont have any proof that i have requested for cancellation. Also reliance is adding late fee of 100 rupees every month, previously it was 1261 than 1361 and now 1461 rupees.
Please kindly see this matter and deactivate my net service as soon as possible.
Thank you.

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Reliance_Mobile
Mumbai, IN
Nov 10, 2014 10:50 pm EST

Dear Waseem,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Oct 17, 2014 2:15 am EDT

Dear Waseem,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

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Reliance Communications Deactivate Service of Postpaid

Hi,
I want to Deactivate Service of Postpaid connection It's because of now a days i didn't use of this connection so i would like to request u to deactivate my connection asp.
Please find the following information for your reference.
Subscriber Number :- [protected]

Thanks You..

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Reliance_Mobile
Mumbai, IN
Oct 12, 2014 4:44 am EDT

Dear Vasu Geetha,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

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Reliance Communications duplicate sim not activated

Sir, this is to bring in your kind notice that i, vibhor srivastava from luckonw had been using reliance gsm sim (+[protected]) from past 4 years. Recently my sim had some problem so i issued a duplicate sim from the distributor (Distributor : somendra : [protected]) . I purschased it on 25th september and provided him will all legal papers required. It should have been activated within 2 - 3 hours but today it has been 8th day and still it is not activated. I have complained about it to reliance customer care and the distributor but there was no action. My imporatant works are pending and have suffered some serious losses. I hope i would find my solution here. Please take some serious actions.

Vibhor srivastava
521 / 215, bara chand ganj, mahangar, lucknow 226006
Contact no. +[protected]

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Ravi Rana
, IN
May 01, 2012 1:04 pm EDT

Dear Sir/ma'am,
I am very disappointed with the reliance services. i am regular customer of yours but you guys are not treating me like a customer you are treating me as a i am enemy of yours. you guys are deducting my balance from few days without any reason why?
Did i make a mistake to take a reliance GSM SIM.
Refund my balance asap neither i have to take some strict action against the company

L
L
lokesh gunmi
, IN
Jan 07, 2015 12:28 am EST

I loss the my sim my number is [protected] I am parsec the new dublicat sim but not acctivat the sim

B
B
Birendra Nath Mahto
,
Nov 29, 2007 12:00 am EST

Company deduct mony Rs 1 to Rs 1.99 per puls from fue days ago. paisa nikalne ka aachha kaida hai.

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Oct 02, 2014 4:08 am EDT

Dear Vibhor,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

R
R
RCOMcare
, IN
May 04, 2012 7:00 pm EDT

Dear Customer,

This is to inform you that your concern has been noted. Please share your contact number with us so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

R
R
RCOMcare
, IN
May 17, 2011 11:31 am EDT

Hi,

This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide us with your phone number on which we can reach you. You may also write to us at http://on.fb.me/fzplqp with all the details.

Regards,

RCOMcare

R
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RASHIDA .S. KAUKAWALA
, IN
May 16, 2011 7:18 am EDT

Dear sir,
Reliance gsm has deducted my Rs. 50 without any reason from my number [protected].this is the 5th time m facing the same problem...why without my consent the reliance people deducted amount since last months. i have to face problem again n again...plz help me to get my balance back as soon as possible...
Thank u...
Your's truly
RASHIDA .S. KAUKAWALA
[protected]

C
C
Crakha
, IN
Jul 09, 2010 12:38 am EDT
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Yes she is right

Reliance ne mujhe bhi bahut paresan kiya hai. Reliance network is my god,
you just can't believe, night pack is available but you can't use in night.
Please do something for good network. I am Chandan got effected many times due to its network.

S
S
Sangya
, IN
Jul 08, 2010 7:04 am EDT
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"Reliance launch a very new way to Earn Money"
Dear Sir/Madam

This is true that now a days Reliance launch a very new way to earn money. This is the second time when my money has deducted in the name of Fun Pack without any call or SMS.
I am Sangya Pathak using this service from last various year but not getting why Reliance stared this new way to earn money, my dear I just wanted to say that if they will provide good network then they can earn more honestly without cheating their customers. If they fill so then return back my money which was deducted on 4th July 2010 in the name of Fun pack which I have never activated in my entire life.
Please do something for me. My number is [protected]

S
S
saibal kumar chowdhury
, IN
Feb 13, 2010 11:15 am EST

Dear sir,
This is to inform you that I am holding a connection of smart GSM No-[protected] since lastsix years and I got a tremendious services, but From last couple of years I am facing different type of problems like in networking, connectivety, disturbance in incoming and outgoing voice etc in home network as well as in roaming also.
But I am now facing a problem in the service as unregisteredsim it happnes regurly on daily basisin my home network, I was trying to lodge complain to customer care but they said the services is not able to lodge the complaint please try afterwards this has happen many times but failed to get the ressolve of the same.
So I therefore request you to take appropriate action from your end at the earliest.

Regards
Saibal kumar Chowdhury

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Reliance Communications Deactivation of account

Dear Team,
Since I would be going abroad for an indefinite time I would like to deactivate my reliance netconnect connection. My datacard number is [protected]. When I called the reliance customer care representative I was told that the network system will be restored in 2 hours time and then I have to call the customer care representative again. Everytime I try to reach one of the customer care representative it takes atleast 15 minutes for me to reach one of the representative. Since this is a tedious process and takes a lot of time kindly take up this complaint and assist me in deactivating the account.
Thanks in Advance!
Regards
Hemanth Kumar

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masudha
, US
Nov 15, 2014 7:43 am EST

We wanted to change or net connection from postpaid to prepaid . But our net waz canceled without our permission by your office staff of palakkad mangalam tower opposite town bus stand . Their phone number -[protected]

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Nov 17, 2014 4:06 am EST

Dear Customer,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

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Reliance Communications To stop service

Hello RCom,
I had purchased the reliance net connect plus data card with a postpaid plan Data card no. [protected].Name: - Bhagirath Sharma
My contact no is 011-[protected], [protected]
now I don't want to continue further. Please take it as a request to terminate the network service to the mention no.

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Reliance_Mobile
Mumbai, IN
Sep 22, 2014 3:32 am EDT

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Sep 19, 2014 9:30 am EDT

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

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Reliance Communications issue of bill payments

hello, this is chanikya battu i m the executive customer of reliance net connect +. here is the problem my data card card bill was unauthorized . Because of my bill date is every month of 5th. then I m converted to post paid connection of reliance net connect + was on 24th June 2017. and my data card is not activated till bill date. but i had charged for data usage Rs.238.83. Then i m called to your customer care and they told to me when the next bill will generate we can deduct paid bill. after that the bill generate without deduction of paid amount. when u will deduct my last unauthorized bill then i will pay my present month bill. okay
thank you

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Sarang Damkondwar
, IN
May 21, 2012 1:22 am EDT

Reliance netconnect+ internet wireless modem giving very low speed as compared to offered by them.
They have given 3.2 mbps but it gives 20-30 kbps. Its all business concern with only money...

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Sep 02, 2014 12:50 am EDT

Dear Customer,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Aug 31, 2014 11:15 pm EDT

Dear Chanikya,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

R
R
RCOMcare
, IN
May 23, 2012 2:46 pm EDT

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please share your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare

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Reliance Communications deactivation

The reliance internet connection provided to my home is not functioning for the last
three weeks and the services from your side are very poor. as I do not
wish to continue the connection, the same may be deactivated from 21/08/2014 onwards.

id : [protected]
K. sudarsanan,
Addnl secretary to government
H & f welfare departmentgovt. secretariat
Thiruvananthapuram

"harithajalakam"
T. c.16/1639
Jagathy jn. thycaudthiruvananthapuram - 14
Phone nos. : [protected] (mob)

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Rattan Whig
,
Mar 08, 2007 12:00 am EST

Reliance internet connection runs like ###. Do not take a reliance connection ever in your life.

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Aug 23, 2014 7:00 am EDT

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

R
R
Ravinder Singh Bisht
, IN
Jun 21, 2009 2:47 pm EDT

I read all the complaints and i must fully satisfied for all the reliance users who are in trouble.

S
S
shubrojit
, IN
Jun 15, 2009 1:40 am EDT

i want to just give my reliance system back to their representatives but they are just not taking care of my complaint so what should i do and they are just adding
rentals on to the old bill and i have not used the connection for a day also

R
R
Reliance USer
, US
May 25, 2009 9:55 am EDT

Reliance Datacard - Disgusting connection and Customer care is even more worse! They have absoultely no idea what they talk and more over the service is pathetic!

Reliance - Sab ki haat main ###!

M
M
M.M.Patel
,
Apr 17, 2008 4:27 am EDT

Dear Sir,

I have not received internet Bill for the month of March.

Please urgently send the mail or through Courier or Post.

thanking you,

M.M.Patel

S
S
satish shavi
,
Jan 28, 2008 11:22 pm EST

I applied for Internet connection as on 24/11/2007.
and deposited the amount of 500 rs.
due to not feasible area connection is not given..

i got cal from Mumbai Rel. office as on date 05/01/2008 informing that u wil get amount in 2 days.

In bangalore helpline i caled so may times, getting negative response.. simply telling 7 days, 10 days u wil get the check.

recept No : [protected].

T
T
Take an action then
,
Nov 16, 2007 5:53 am EST

Guys,
Get a life and take a step forward.

Even i am a Reliance customer for wireless connectivity and am getting the ### services that you are complaining about in blog here. You know how you can help change :- SEND MAILS TO SENIOR MANAGEMENT and flood them with your reviews. Each case should be mailed at least 10 times to them and see the results for yourself.

P.s :- I have done this before and got things done. Thought I had to send at least 300 mails my self to all people in reliance that I could get in hold of.

H
H
Helena
,
Aug 25, 2007 2:30 am EDT

reliance internet wireless connectyion is disgusting , i received a bill for 1700 on 18 th august whice i paid. now on 23 aug i am getting another bill for 1650. within 8 days how is it possible for my bill to get sooo high?. the only thing reliance is good for is sending absorbitantly high bills every week. so if anyone wants to get weekly bills instead of monthly they can opt for this ### reliance

D
D
Deepesh
,
May 31, 2007 11:04 pm EDT

Would wanna inform that I wanted to take a Wi-max connectivity in Bangalore through reliance and I am facing lot of problems getting the service. Initially when the agents who had to collect the form and installation charges came down they promised installation of equipment in 8-10 days. But then even after 15 days when you try calling them, they either tell they don't have a work order in hand or they don't pick the calls or either switch off their mobiles. When I could get hold of one of the agents he tells all the login, work order etc..etc..are in place and will be sending the technician the next day, but nobody turns up. The agents through whom I've applied are one Surya Prakash (Ph: [protected]) and Mohan (Ph:[protected]) who are not even bothered to receive the calls or neither do anything about the same. Due to the deficient service, I am planning to approach the consumer court for help. It is otherwise they need to give a definite period by which they can install or provide the service, or they should return the amount paid for the service that has not been provided.

I never knew I would face all these problems with Reliance broadband and stuff... Its really so bad a service I really don't wanna look at reliance for the same and any other services that it could provide.

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