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CB Office Space and Supplies Regus Complaints #522-541
Regus

Regus review: Office space

R
Author of the review
3:54 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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The company left an official comment on this complaint.

I have been a Regus Customer since 2016/2017. Recently on March 13th, COVID 19 mandates went in to play. Later that month, I reached out to Regus to see what could be done since we were not able to come back to the office.
I reached out in March, and then April and May, June. I sent emails. Regus connects with me in June, and tells me that there is nothing that they can do.

In addition they admitted that they did not get back to me, and that when they were offering COVID help, they failed to inform me for which they apologized. Also I terminated 2 of 4 offices, due to losing partners and customers because of COVID...they also said that they will continue to bill me for the offices that I have terminated and is not using.

I would like a resolution.

Regus response
Jun 17, 2020 5:29 am UTC
Regus customer support contacts
Phone numbers

+1 (855) 400-3575

+371 67 118 333

Address

26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

Website

www.regus.com

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Hi. I understand and appreciate that you’re disappointed, and I'd really like to help. I would therefore encourage you to email me at sandra.melody@regus.com with more details so I can identify your account.
You are saying that you received a financial relief package from us, but were uu’re unhappy with it.
We have been proud to help ten of thousands of customers during this very difficult situation (for us all) with these packages. We’re all trying to help each other here and want to provide the maximum benefit per customer whilst also ensuring the sustainability of our own business. Please understand that we also have our costs.
I appreciate how times may be hard for your business and encourage you to contact your helpdesk or me directly, to discuss the situation further.
Thank you,
Sandra Melody
Head of Regus Customer Services
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The complaint has been investigated and resolved to the customer's satisfaction.

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  1. Regus Contacts

  2. Regus phone numbers
    +1 (855) 400-3575
    Click up if you have successfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (855) 400-3575 phone number Click down if you have unsuccessfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (855) 400-3575 phone number
    +371 67 118 333
    Click up if you have successfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have successfully reached Regus by calling +371 67 118 333 phone number Click down if you have unsuccessfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +371 67 118 333 phone number
    +1 (800) 633-4237
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  3. Regus emails
  4. Regus address
    26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
  5. Regus social media
  6. Andrew
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    Jul 28, 2026
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Regus Category
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