Regus review: Inflexibility in Rent Payment date request in view of Corona Virus closed down of office in New York City.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Regus Account# 155670
Invoice# [protected]
Payable: March 31, 2020
We requested today our Regus Manhattan Sales Manager, Michael Calabrese, to give us a a few weeks deferment on the rent payment as our office and that of all our customers are closed by order of New York State for indefinite period. This has put our accounts receivable, and actually our whole accounting in a tail spin.
The answer was an unapologetic "NO", with a scuttle demand that rent to be paid on time without fail.
This is so unbecoming of a large company like Regus, working across the globe.
Regus customer support contacts
Dear Amit,
We can appreciate that you have unforeseen challenges during this unprecedented time. This is new territory for us all; we want to help and are working on finding solutions.
If you are experiencing financial difficulties, we will endeavour to provide assistance. We are urgently working on a programme to provide support and will come back to you in the nearest future with more details.
We’re finalising the process now and will get back to you.
All the best,
Your Regus Support team
We can appreciate that you have unforeseen challenges during this unprecedented time. This is new territory for us all; we want to help and are working on finding solutions.
If you are experiencing financial difficulties, we will endeavour to provide assistance. We are urgently working on a programme to provide support and will come back to you in the nearest future with more details.
We’re finalising the process now and will get back to you.
All the best,
Your Regus Support team
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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