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4.2 1037 Reviews

Regus Complaints Summary

507 Resolved
210 Unresolved
Our verdict: You can expect a very good level of service from Regus. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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2:15 am EST
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Regus office lighting

I work in the Manchester Peter House Regus building and rent an office on 9th floor. Despite numerous complaints the office lighting in the corridor and kitchen area does not come on until 8:30am meaning that I am expected to make hot drinks in darkness for the first hour. This is in breach of our contractual arrangement with Regus which includes 24 hour access and also in breach of health and safety regulations. Despite repeated complaints and a platitude saying this will be fixed some weeks ago nothing has happened. This morning I have scalded my hand as a result of no lighting and will be reporting this in the accident book. My office number: [protected] email: neil.[protected]@healthwatchmanchester.co.uk

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3:34 am EST
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Regus service illegal changing of locks

So we rented this office in Johor. Business was slow and we had a six months rent. We fell behind. We came up with an affordable payment plan that will enable the security deposit to more than cover our rental commitment.
The local Regional Manager for that area rejected that arrangement. Procceded to change the locks with no legal notice. And refused to hand our property and documents to us. Totally violated local laws and gets away with it. This happened only few days ago. But here is the kicker- they are still invoicing me for the office rental that I can not access. Also, when asked where I could lodge a complaint the same regional manager said it was to him!
Feeling helpless! Can someone help?

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6:34 am EST
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Regus regus group

I believe Regus are company which operate using immoral, unethical, unreasonable, bullying, black mailing fraudulent practises! I commented a few days ago on trust pilot and here is my initial review;

"DO NOT USE REGUS UNDER ANY CIRCUMSTANCES. They are lying thieving bullies, they con people in to signing contractual agreements under false statement of facts using misrepresentation and false promises. They blackmail people in to signing unconscionable contractual agreement's under duress.

They then gang up on you when you try to defend your position and blackmail you even more with threats to get debt agencies to collect money you do not owe them they have already been paid. I am boycotting Regus."

I have since read a lot of other peoples comments, some reviewers are basically experiencing the exact same treatment as me. I have told them I am brining a legal case against them and have been calling round solicitors myself to try get my case to court.

One person mentioned on their review putting together a joint legal case and I think this is a great idea. I have therefore set up an email address for anyone else interested in pursuing their claims in a joint claim with me and others. The email address is;

[protected]@gmail.com

North West UK Spaces.

Please contact me if you are interested in this I will be seeking advice this week and will help anyone else too. Any help will be really appreciated.

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11:03 am EST

Regus marketing phone calls

I am getting inundated with Phone Calls for Meeting Rooms bookings that I have never called about. Someone has my number in their system is consistently leaving VM messages on multiple occasions just about every day.

The Number called from is [protected] Identified as coming from Plano Texas.

Transcription of the call.

"Hi I'm calling from Regus in response to your recent request for workspace please return my call at [protected] at your earliest convenience so we can assist you with the growth of your business - Thank You".

I have NOT called or requested any services from Regus at all. When you call the number all you get is V/M run around and on hold with no agent to pick up or assist with clearing up this issue.

I did a Google Search and came up with Customer Service Number [protected] - I did get an answer and reported my issues and the person I spoke with said they would report it. Lets

Additional - go to Regus main website and leave your complaint in the General Feedback area in giving them a ZERO recommendation

Click on the (Red Thumb) then on the very bottom of that page click on
the link: Click here to leave general feedback
http://feedback.regus.com/

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6:36 am EST
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Regus business world platinum subscription

Don't book with Regus business world, as a new business, their customer service number always goes to answering machine, they don't answer emails and they charge your card even after you contract has ended. I seriously regret taking out a subscription and wish I'd opted for a local Manchester provider. I'm still waiting for someone to call me days later. Be careful when you cancel as it takes over a week for them to action a cancellation and the online Regus app doesn't register cancellations.

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5:10 am EST
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Regus office hire

Dear Regus, It is absolutely outrageous!
Dear Regus,

I have had a fairly extensive career working in serviced offices and my experience with you a small business owner has been truly horrific! I rented an office in Farnborough & Basingstoke, to which I am still being billed even though I left in end of August. You have yet to return my deposit of £178 which takes me a whole day to earn, are you not of that understanding that you hire out space to people who are on a smaller income, clearly there is no consideration for this. I was given an office that I didn't want instead of co-working and the Area Sales Manager was so unbelievably pushy to sign the agreement without giving me chance to read in full. Threatening me that I will lose the deal if I don't sign. bullying behaviour I have never experienced in my professional career, Joanne Boyle.!

Did Mark Dixon have this in mind when he founded his business? As CEO Richard Morris, you should be made aware how each of you centres are operating and your hidden fees that appear, not in T's & C's like most normal and ethical organisations instead in 'House rules' regarding exit fees, calculated per square metre, how this can be calculated on a co-working desk? It is absolutely outrageous!

Other than 2 centre support staff the whole experience with Regus leaves me with an extremely sour taste in my mouth! I attend many networking events in both centre areas and have no hesitation to explain my dismay to the situation and many have now moved their meeting rooms hire away from Regus and to more professional and ethical establishments.

Samantha Wright, Resolve Business Support Solutions Ltd.

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1:15 pm EDT

Regus uk customer services director

Over the last 2-3 months, I have been trying to resolve a breach of Health and Safety regulations that has been present in our office for over 15-months.

After several broken promises from my local Regus team and Area Directors, I finally got a call regarding the matter.

During this call, my issue and the proposed solution had not be resolved and I had no promises as to when it would. To help progress my complaint and concerns for my colleague's welfare, I asked that someone of authority call me back to discuss the matter further. I was promised that the UK Directory of Customer Services, Suzanne Jackson, would be calling me before the end of the day.

Instead of calling like promised, Suzanne Jackson, emailed me stating the issue was resolved from her perspective and that she refused to call me back.

She stated in her email 'I do not see the value in discussing this further given you have spoken extensively with the Area Director previously'.

Considering I have never spoken to the lady and that she is supposed to have the customers concerns and welfare as her primary focus, this behaviour
and attitude towards a paying customer is absolutely disgraceful.

I replied to her emails quickly, requesting a call to discuss the matter which she once again refused. Considering Suzanne's position, I expected more respect and professionalism.

To help resolve this particular issue (not the Health & Safety violation) I expect a call from Suzanne with a full apology for her behaviour. I would expect her to escalate my complaint to her boss or to someone of authority that can action my proposed solution to the Health & Safety violations Regus have ignored for the past 15-months. For the stress and time that we have wasted on this matter, I would expect some form of compensation for the total disregard and demining attitude Suzanne has shown me.

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Antony Wishart
, US
Nov 27, 2017 6:46 am EST

Regus complainants joint action. I believe Regus are company which operate using immoral, unethical, unreasonable, bullying, black mailing fraudulent practises! I commented a few days ago on trust pilot and here is my initial review;

"DO NOT USE REGUS UNDER ANY CIRCUMSTANCES. They are lying thieving bullies, they con people in to signing contractual agreements under false statement of facts using misrepresentation and false promises. They blackmail people in to signing unconscionable contractual agreement's under duress.

They then gang up on you when you try to defend your position and blackmail you even more with threats to get debt agencies to collect money you do not owe them they have already been paid. I am boycotting Regus."

I have since read a lot of other peoples comments, some reviewers are basically experiencing the exact same treatment as me. I have told them I am brining a legal case against them and have been calling round solicitors myself to try get my case to court.

One person mentioned on their review putting together a joint legal case and I think this is a great idea. I have therefore set up an email address for anyone else interested in pursuing their claims in a joint claim with me and others. The email address is;

reguscomplaint2017@gmail.com

North West UK Spaces.

Please contact me if you are interested in this I will be seeking advice this week and will help anyone else too. Any help will be really appreciated

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5:57 am EDT
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Regus regus misled me about services provided

I recently signed up with Regus in Washington DC at 1050 Connecticut Ave, NW, Suite 500, Washington, DC 20036.

Prior to signing up with Regus I informed the Regus manager that I was looking for an office with a phone answering service, copy machine and fax services. I was told that "I am at the right place."

I was quoted a price of approximately $1275 for an "all inclusive" office that includes an answering service with unlimited calls in the United States. I was specifically told that when I receive a call the receptionist would answer the phone, ask who was on the phone and announce the call to me. I was also given a "deal" if I signed up for two years that I would be able to make copies at 5 cents per copy and I was shown the kitchen and told I and my clients will be able to use kitchen services for coffee and water. With the above terms in mind, I accepted the office space and signed up for a two year contract to start on October 16, 2017.

Approximately three weeks prior to the commencement of my lease term, I visited the office space to meet with the new area manager and that is when I learned that most of the representations made to me were false. In other words, I was scammed. During my conversation with the new area manager, I discovered that my rent did NOT include a phone answering service, did NOT include use of the kitchen and did NOT include use of the copy machine at 5 cents per copy. I was now told that I do get a phone but I would have to pay extra to have my phone answer and I would have to pay a per minute charge to use the phone. I was also told that I would have to pay a monthly fee to use the kitchen and I would have to pay 15 cents per copy to use the copy machine. I also learned that the managers get commission for renting the offices and have an incentive to mislead.

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Antony Wishart
, US
Nov 27, 2017 6:47 am EST

Regus complainants joint action. I believe Regus are company which operate using immoral, unethical, unreasonable, bullying, black mailing fraudulent practises! I commented a few days ago on trust pilot and here is my initial review;

"DO NOT USE REGUS UNDER ANY CIRCUMSTANCES. They are lying thieving bullies, they con people in to signing contractual agreements under false statement of facts using misrepresentation and false promises. They blackmail people in to signing unconscionable contractual agreement's under duress.

They then gang up on you when you try to defend your position and blackmail you even more with threats to get debt agencies to collect money you do not owe them they have already been paid. I am boycotting Regus."

I have since read a lot of other peoples comments, some reviewers are basically experiencing the exact same treatment as me. I have told them I am brining a legal case against them and have been calling round solicitors myself to try get my case to court.

One person mentioned on their review putting together a joint legal case and I think this is a great idea. I have therefore set up an email address for anyone else interested in pursuing their claims in a joint claim with me and others. The email address is;

reguscomplaint2017@gmail.com

North West UK Spaces.

Please contact me if you are interested in this I will be seeking advice this week and will help anyone else too. Any help will be really appreciated

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2:34 pm EDT
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Regus health & safety issues

In July 2016, a double-glazed window blew in our office. The inner glaze shattered which Regus subsequently attempted to clear.

Their attempt consistent of smashing out the main glass but left huge pieces of glass around the frame which continued to fall into the office until earlier this month (October 2017) when they decided a few stripes of ducktape would help. I have attached images of the window frame with loose glass.

I have complained to Regus on a number of occasions but they have completed ignored me until a few months ago when I threatened legal action. This resulted in their late attempt to ducktape over the issue with no guarantees or timeframes of when the window will be replaced.

Recently I conducted a private health and safety report which shows that Regus are in violation of no more than 6 regulations:

• Health & Safety at Work etc. Act 1974.
• Management of Health & Safety at Work Regulations 1999.
• Construction Design & Management Regulations 2015.
• Workplace Health, Safety & Welfare Regulations 1992.
• Work at Height Regulations 2005.
• Occupiers Liability Act 1984.

I have regularly asked Regus to provide a safe office for my staff but have been ignored every time, even after I submitted the Health & Safety report to them.

As this matter has gone on for so long now, I have attempted to resolve it amicably but existing our contract early and leaving Regus to sort the office at the will. Regus has refused to agree to this saying 'you are legally contracted' and have never tried to negotiate with us or offer us any form of compensation.

I have spoken to the Centre Manager, Regional Manager and Regional Director about this issue and none of them provide me with updates on the situation unless I pushed. None of them has the authority to action my proposal and none of them have provided me with a contact who could action my proposal and has the authority to discuss and negotiate on the matter.

Regus have shown no respect, courtesy or professionalism on this matter which leaves me paying for office space that is not suitable for tenants as per the Health & Safety regulations described above.

Their approach to this is completely driven by money. When the incident originally occurred, I was told it could be a while as it will cost over £10, 000 to replace. This is disgusting behaviour from a global provider who supposedly prides themselves on the services they provide.

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Update by CuthbertJason
Oct 18, 2017 12:55 pm EDT

Thank you for your response, however, I have no faith in your Customer Services considering the UK Customer Services Director, Suzanne Jackson, is refusing to call me about the matter. Her attitude to the situation is appalling

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Antony Wishart
, US
Nov 27, 2017 6:47 am EST

Regus complainants joint action. I believe Regus are company which operate using immoral, unethical, unreasonable, bullying, black mailing fraudulent practises! I commented a few days ago on trust pilot and here is my initial review;

"DO NOT USE REGUS UNDER ANY CIRCUMSTANCES. They are lying thieving bullies, they con people in to signing contractual agreements under false statement of facts using misrepresentation and false promises. They blackmail people in to signing unconscionable contractual agreement's under duress.

They then gang up on you when you try to defend your position and blackmail you even more with threats to get debt agencies to collect money you do not owe them they have already been paid. I am boycotting Regus."

I have since read a lot of other peoples comments, some reviewers are basically experiencing the exact same treatment as me. I have told them I am brining a legal case against them and have been calling round solicitors myself to try get my case to court.

One person mentioned on their review putting together a joint legal case and I think this is a great idea. I have therefore set up an email address for anyone else interested in pursuing their claims in a joint claim with me and others. The email address is;

reguscomplaint2017@gmail.com

North West UK Spaces.

Please contact me if you are interested in this I will be seeking advice this week and will help anyone else too. Any help will be really appreciated

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2:31 am EDT
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Regus virtual office

This has been escalated as original people who signed us up and subsequent staff who looked after us (business ac/profile) have all left your company ominous sign hmmmm, now we have been threatened by a 3rd party debt collector from the UK who we know nothing about and no proper introduction or notice that this random unsolicited email was sent to our accounts inbox about monies owing in the hundreds which is unacceptable.

Our original contract was for Virtual Office $40 incl GST per month which we have deposited and paid given the BSB/Swift codes provided right in the beginning every month. Question now is where has our payments gone? who is responsible for overseeing our affairs. Situation now is we have mail which needs to be uplifted but correct us if we are wrong we have been turned away. At this stage we just need the 430 Little Collins St, MELBOURNE office to release our mail as important correspondence has been sent to their queue.

If you could respond at the earliest as a matter of urgency.

Thank you.

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Update by Accounts Dept
Oct 05, 2017 2:33 am EDT

Please make contact to sort this matter out and resolve quickly sooner the better.

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Antony Wishart
, US
Nov 27, 2017 6:48 am EST

Regus complainants joint action. I believe Regus are company which operate using immoral, unethical, unreasonable, bullying, black mailing fraudulent practises! I commented a few days ago on trust pilot and here is my initial review;

"DO NOT USE REGUS UNDER ANY CIRCUMSTANCES. They are lying thieving bullies, they con people in to signing contractual agreements under false statement of facts using misrepresentation and false promises. They blackmail people in to signing unconscionable contractual agreement's under duress.

They then gang up on you when you try to defend your position and blackmail you even more with threats to get debt agencies to collect money you do not owe them they have already been paid. I am boycotting Regus."

I have since read a lot of other peoples comments, some reviewers are basically experiencing the exact same treatment as me. I have told them I am brining a legal case against them and have been calling round solicitors myself to try get my case to court.

One person mentioned on their review putting together a joint legal case and I think this is a great idea. I have therefore set up an email address for anyone else interested in pursuing their claims in a joint claim with me and others. The email address is;

reguscomplaint2017@gmail.com

North West UK Spaces.

Please contact me if you are interested in this I will be seeking advice this week and will help anyone else too. Any help will be really appreciated

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3:37 am EDT
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Regus I am not happy about regis and whom they rent an office too

Our company is based in hull but not happy with probation been on the 3rd floor.There is no sign in policy to protect me or my company therefore there is no record of whom.is entering the building.There is many an in savoury character entering the premises to attend their appointments and having to share a lift or be in the same vicinity is vile.There is also a male present in the offices and he has been sleeping there..urinating in bottles and even the x area manager had to have private words as his hygiene was disgusting!.Then I booked the Sutton room bit upon my interview of an prospective employee this person had used my interview which stank of urine and sweat also he left stains on the chairs this is disgraceful and embarrassing for our company this we cannot tolerate as nothing has been done.I am unhappy with the whole situations this has caused us a lot of stress as a new business.

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Antony Wishart
, US
Nov 27, 2017 6:48 am EST

Regus complainants joint action. I believe Regus are company which operate using immoral, unethical, unreasonable, bullying, black mailing fraudulent practises! I commented a few days ago on trust pilot and here is my initial review;

"DO NOT USE REGUS UNDER ANY CIRCUMSTANCES. They are lying thieving bullies, they con people in to signing contractual agreements under false statement of facts using misrepresentation and false promises. They blackmail people in to signing unconscionable contractual agreement's under duress.

They then gang up on you when you try to defend your position and blackmail you even more with threats to get debt agencies to collect money you do not owe them they have already been paid. I am boycotting Regus."

I have since read a lot of other peoples comments, some reviewers are basically experiencing the exact same treatment as me. I have told them I am brining a legal case against them and have been calling round solicitors myself to try get my case to court.

One person mentioned on their review putting together a joint legal case and I think this is a great idea. I have therefore set up an email address for anyone else interested in pursuing their claims in a joint claim with me and others. The email address is;

reguscomplaint2017@gmail.com

North West UK Spaces.

Please contact me if you are interested in this I will be seeking advice this week and will help anyone else too. Any help will be really appreciated

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9:27 am EDT
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Regus deposit refund not received Regus Mozambique A/C 7929865

Hi
My name is Mark Dougal and I am the Group Treasury Manager of Orion Group and International Recruitment Agency. Orion used Regus office in Mozambique last year and stopped using the office in December 2016. As per the contract our deposit of MZT 75, 400 we due to be refunded in March 2017.

The refund was never paid and when I contacted Regus Mozambique in May I was advise the I required to send a form detailing the bank details. I send the required information in June and was advised it would be processed shortly.

After a few weeks and still no refund I chased up and was advised by Maputo.[protected]@regus.com that the refund would be processed within two weeks.

Since then I have been emailing every week and lately I have been phoning everyday but I keep being told they will call me back but they never do.

As you can appreciate this is very very frustrating and a waste of my time when all I require is Regus to honour their refund due.

Please deal with this as quickly as possible.
Regards
Mark

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Regus office space and internet access with static ip

.Riga's, your facilities and infrastructures are wonderful, but we had a untrained operations manager who does not understand Riga's systems . We needed help from upper management.

Here are a few examples for your objective evaluation:

Example NO 1 : - Riga's lost our retainer threatened to cut services daily, although acknowledging their error . I spent my time d provided every check stub and credit card. Finally, Riga's agreed that Riga's had made a $2, 842.00 error and "lost" my retainer Customer service told me, in writing, twice that my retainer has been credited. Yet I get dunning letters threatening my services will be turned off in 24 hours. Riga's states it does not have the ability to stop the dunning letters and issue a correct accounting – that I should just ignore the emails and risk to my business of services being cut off in 24 hours.

Example NO. 2 Riga's operations manger provide us with the standard static IP address an will not follow critical Riga's policies . Your operations manager actually stated she. Could not provide a l static IP address on the first day of our one year lease because that violates Riga's policies . (What policies could this possibly violate? It is on the Riga's service menu for a $39.00 charger)

Many businesses need a static IP address to set up a server and internal to which their employees need access. This is standard; it is on your menu of services.
I understand this standard process goes smoothly at other Riga's locations, and questions the onside operations managers cant answer are referred to IT with a 24 hour turnaround to meet business needs.
However, the operations manager at the Merchandise Mart decided to keep bullying us sending instructions on how to register our computers on the open Internet, and stated she would not give us the STATIC IP on the first of the month
When I asked if the operations manager understood how a router worked to explain what we needed, your operations manager, instead of consulting upper management, sent email referencing the anti-harassment policy and stating I was making fun of her.

.
Example NO 3: - operations manager vindictively telling us to leave on 24 hours notice without consulting lease, polices or upper management Rather than assisting us with our IP, your operations manager unilaterally stated that, since I was entering into a new lease for more space, I could invoke the money back guarantee and be out by the second day of the month. Riga's, your guarantee splashed all over website gives us seven days. Your operations managers insistence we invoke it and be out in two days is a spiteful breach of contract, and bullying.
Is there no oversight of staff at the Merchandise Mart, or training or support so tenants like me that want to pay your $40, 000 a year do not leave in frustration?

Example No. 4 Riga's in novices are "due on receipt" to make sure tenants cannot review their variable charges prior to paying them, and in but in my case every month the invoice reflected large random amounts due - usually thousands of dollars of payments Riga's could not match. I had was under a lot of stress deciding if should I give Riga's more money to avoid having services terminated, or spend hours on the phone with customer service and disrupt my business. Each month I was then charged a $139 t0 $184.00 every month late fee as I tried to get a correct invoice amount and took precious irrecoverable time from my business.

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Regus being overcharged

Signed a one year lease with Regus offices in Lake Mary Florida in May 2017. I opted out of kitchen services because I do not ever use the office. It is only used as an address for my company so it isn't being ran from my home. Every month I have been charged for kitchen services that I was assured we would not be charged for. I emailed Megan Acosta about this and she assured me it would be rectified. When she didn't correct it I went to Kenneth Orloff who once again assured me it would be rectified and my money refunded. Kenneth sent me an email on Aug 8 2017 telling me he would have an answer for me the next day on when I'd get my refund. Well the next day came and went with no call from Kenneth. I emailed him and again no response from him. The unprofessionalism that this company shows and its complete lack of customer services astounds me. I would never recommend this company to anyone.

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12:22 pm EDT
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Regus 333 campus commons, suite 200 in sacramento

I have been trying for over two weeks to reach manage, Nishant Kohli at this location to resolve a late payment fee. This is my second complaint to you.
I have been a customer for a long time and live over an hour away from this location. The staff in the past few months have been waiving the late fee and accept my check when I arrive on Wednesdays. They did not warn me that they could not be flexible with paying a day or two late and billed me without warning. If they tell me they are flexible and then tell me they cannot be flexible, they need to warn me in advance.

This is poor customer service from Nishant. This is the same guy that opens office doors when I am inside with clients. He may knock on the door but staff know I am deaf. This has happened on numerous occasions.
He has never apologized to me. Cynthia has done the same thing.

Pls respond.

[protected]@gmail.com

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Regus regus @ malaysia - bayan lepas centre penang - unable to go above & beyond customer service level

I'm Ganesh, the Managing Director of Alassad Brands Marketing Sdn. Bhd.. We are with Regus since 2015. We have started with virtual office in Gurney and move to 2 pax office in your Bayan Lepas office over past 2 years. Our operation is based in Saudi Arabia/Middle Eastern countries & our head quarters is located in Ideal @ The One with Regus.

Today we have an important meeting with our Saudi distributor at 9p.m Saudi time which is 2a.m Malaysian time. Thus, we have requested assistance from Jay, the Branch manager to give us access to use the small meeting room at 2-3a.m to conduct our meeting as our current room is only able to accommodate 2 pax and we need involvement of some of our counterpart in this meeting from Malaysia side. Moreover, we have not requested any air-conditioned & any other facilities during our meeting.

However, Jay simply rejected our request with a simple 'No' and no any specific reason was provided. Is this the customer level that an organisation like Regus would embark? I do understand there is policies of companies in place but what's impossible for you guys to go above and beyond the call of duty to satisfy your customers even it would not cost you guys a single cents?

I'm are extremely disappointed with the service level that extended by your Sales Manager, Jay. Being a leader of an organisation like Regus it is utter most disgrace as you guys can't even accommodate a simple request of customers.

No point for Regus to put in writing & promote that your organisation value the feedback & working hard to accommodate the customer's need when a simple matter would not able to be solved in win-win situation or at least provide us an alternative.

Also, I do understand that currently your business is at peak & you are flying on your toes as more and more customers are hunting for Regus offices. But, be reminded that when you forget the path you have climbed to be where you are today, chances for you to fall towards the valley is very very slim.

Anyway, I'm intending to bring this matter to international social media and I wanted to see your reaction or action-plan for this matter after this. This is NOT a way to retain your image as a customer oriented business even you could be the leader of your game at this moment.

Rgds,
Ganesh

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1:28 pm EDT
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Regus billing

Regus on Campus Commons in Sacramento, CA

I have been paying on my monthly bill pretty much on time for years.
There may have been one or two late payments which I made.

This past year, Customer Service reps, Cynthia Arnold and Jimmy Nelson, have been flexible if the payment is on a weekend or on a day I am not there. I work only Wednesdays and I commute from one hour away. I paid on Wednesday, August 2 and not August 1 as I was there in person on August 2. Nobody said anything but apparently they decided to bill me for the late payment which I mailed in for June. Here is the issue: if they are no longer going to be flexible, then they need to inform me in advance that payments must be on the 1st or before. I do not think it is fair for them to be flexible and then not inform me when they can no longer be flexible.

Jimmy is no longer there and he has been replaced by a new person whose name is Lynn. Lynn does not know of the arrangements I had before and was VERY RUDE and threw my check aside and said she would send it to collections. Cynthia was passive and was not able to resolve. I called their manager, Nishant Kohli, twice and left messages and phone numbers and my email address but he never called or emailed me.

I am asking that late fees for June and July be waived with the understanding that from now on, payments are due on the 1st or before if it is weekend.

I would appreciate a call or email. I am deaf and I have voice mail at [protected] or you can email me at [protected]@gmail.com.

THANKS
Jane Graff, MFT
Account 4728059

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8:33 am EDT

Regus non cooperation/non compliant

My name is Raheela running IHCC. I am abroad, this month we received an invoice requesting deposit, as far as i was aware we paid that deposit, so my team acting my behalf until i come back they requested your Representative to wait until two weeks i will be back, because i needed to check if we really need to pay deposit but instead understanding situation she threaten them that she will disconnect my services when they asked for head office number then she refused to give that as well. she was very rude with staff.

Over efficient people non sense behaviour. When i will come back then i will check my records if he demands unnecessary i will go through court for harassment. I am in emote area, there is electricity problems, internet problems so we requested

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8:52 am EDT

Regus unprofessional - false promises, not refunding the money

This is regarding Account: 8019860

I was operating my business from Regus, Krishe Sapphire, Hyderabad, India location from December 2016.

The agreement was for 6 month. And we again renewed it for another 6 month.
But due to some emergency we had to shut down our business and we requested Regus to cancel our new agreement.

We requested Regus about cancellation in June 2017 first week and our new agreement was suppose to start from July 2017. so, we requested even before starting date of our new agreement.

After confirmation we were informed by the Regus that at that point of time agreement cannot be ended in June and we have to pay for 1 month i.e. July month and 31st July 2017 will be consider as last day. And remaining amount will be refunded back after deducting exit charges from the advance deposited amount.

As per Regus reply we went ahead and we had closed our business and proceeded further with other legal works. Now, Regus is saying that we cannot end the agreement and August will be the last date.

This is highly unacceptable. I know all the rules/points mentioned in Regus agreement but we went ahead only by getting Regus approval.

We are not using the office now and we have vacated the office. Even then Regus is not terminating the agreement.

It seems Regus is not willing to refund my money and hence they adjusted the month from July to August so that it will be equal to the advance deposit which I has already paid and thus Regus doesn't has to return the money.

This is completely unprofessional.

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1:00 pm EDT

Regus billing

Im renting deck in Rg14sa reading I have aggerament to pay monthly I ask about my bill I been told you not in system! Today I receive 6 months bill and new agreement !
When I ask they said sorry is bill error they should bill you before now I can't afford to pay it all the bill, when I ask for help I been told pay it as soon possible or lave,
I do have all email send between my and the centre

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Regus Customer Reviews Overview

Regus is a global provider of flexible workspace solutions. Catering to businesses of all sizes, they offer a range of products including fully serviced offices, virtual offices, co-working spaces, and meeting rooms. Clients can benefit from the flexibility to work from anywhere, with a professional environment on demand. Regus also provides business lounges and membership programs for access to their network of locations worldwide. Their services are designed to support the needs of modern professionals and businesses seeking cost-effective and agile office solutions.

Regus In-depth Review

Business Overview

Regus is a leading provider of flexible office space solutions for businesses of all sizes. With a history spanning several decades, Regus has established itself as a trusted name in the industry. The company's mission is to provide convenient and professional workspace options that meet the evolving needs of modern businesses. Regus values innovation, collaboration, and customer satisfaction, striving to create a productive and inspiring work environment for its clients.

Office Space and Facilities

Regus offers a wide range of office space options to cater to different business requirements. From private offices for individuals or teams to co-working spaces that foster collaboration, Regus has a solution for every need. The office facilities provided by Regus are of high quality, with comfortable furniture and modern amenities. The internet connectivity is reliable and fast, ensuring uninterrupted workflow. Additionally, Regus offers well-equipped meeting rooms that can be booked as needed. The locations of Regus centers are strategically chosen for accessibility and convenience, with many situated in prime business districts.

Membership Plans and Pricing

Regus provides various membership plans to suit different budgets and preferences. Whether you need a short-term solution or a long-term commitment, Regus has flexible options. The pricing structure is transparent and offers value for money, considering the quality of the facilities and services provided. Each membership plan comes with different features and benefits, such as access to additional amenities, discounts on meeting room bookings, and networking opportunities. Potential users can compare the plans to find the one that best fits their needs.

Customer Service and Support

Regus prides itself on its responsive and helpful customer service team. Whether you have a query or need assistance, the team is readily available to provide support. Technical support is also provided to ensure smooth operations and address any IT-related issues. Regus offers a user-friendly online platform for managing bookings and accessing resources, making it convenient for members to make arrangements and utilize the available services.

Networking and Community

Regus understands the importance of networking and community building for businesses. They organize networking events and community activities to facilitate collaboration and business growth. The effectiveness of the community in fostering connections and opportunities is commendable, as reported by existing members. Testimonials and feedback from these members highlight the positive impact of the networking aspect of Regus.

Flexibility and Scalability

Regus offers flexibility in terms of office space customization, allowing businesses to create a workspace that aligns with their unique requirements. The adaptability to changing business needs is a key strength of Regus. Upgrading or downgrading membership plans is a hassle-free process, enabling businesses to scale up or down as required. Additionally, Regus provides additional services and resources to support business growth, such as virtual office solutions and access to a global network of centers.

Reputation and Trustworthiness

Regus has built a strong reputation within the industry and among its customers. With a track record spanning many years, Regus has gained extensive experience in the office space industry. The company's credibility is further demonstrated through its awards, certifications, and partnerships. These accolades reflect the trustworthiness and reliability of Regus as a business solution provider.

User Reviews and Ratings

User reviews and ratings from various sources indicate a high level of satisfaction among Regus customers. The overall sentiment is positive, with users praising the quality of the office spaces, the convenience of the locations, and the professionalism of the staff. Common themes in the reviews include the flexibility of the membership plans, the effectiveness of the networking opportunities, and the ease of managing bookings through the online platform.

Pros and Cons

Regus offers several key strengths and advantages as a business solution provider. The flexibility in terms of office space options and membership plans is highly appreciated by users. The quality of the facilities and the convenience of the locations are also major advantages. However, some users have raised concerns about the pricing, especially for certain locations. While Regus is a leader in the industry, there is room for improvement in terms of pricing competitiveness and addressing specific customer needs.

Conclusion

In conclusion, Regus is a reputable and reliable provider of flexible office space solutions. With a wide range of office spaces, convenient locations, and a strong focus on customer satisfaction, Regus is suitable for businesses of all sizes and professionals from various industries. The networking opportunities and community events add value to the overall experience. Potential users are encouraged to explore Regus further and consider it as a viable option for their workspace needs.

Closing Remarks and Call to Action

To experience the benefits of Regus and find the perfect office space for your business, visit their website at www.regus.com. Take the first step towards a productive and inspiring work environment with Regus.
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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Regus. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure that all the relevant information has been included to support your case.

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