SUBMIT A COMPLAINT

[Resolved] Regus Groupvirtual address

5
I Jul 31, 2019

I rent out a virtual address at Regus Colombo. I have so far had one of the worst experience ever! The level of incompetence is unbeleivable. They are unable to conduct a simple customer accounts review. Even though they are paid automatically, their incompetent team keeps blocking our business account. The fools went as far as referring us to debt collectors.

  • Regus's response · Aug 05, 2019

    Dear Imran,
    We are very sorry to hear that you’re unhappy and that you felt the need to escalate your concern.
    Please remember that all your invoices are available for review and payment in your online account (e.g. www.myregus.com).
    You currently have several unpaid invoices, which we thank you to pay online as soon as possible. This will allow your services to restart as normal.
    Please note that we take all possible steps to assist bringing an account up to date before contracting any third party. This includes courtesy emails and several contacts from our internal team. If for some reason you didn’t receive these emails/calls, then we apologise. We are currently reviewing such details to tackle any potential communication issue.
    Also, you can save some precious time by arranging automated payments, and this way avoiding late fees/suspensions.
    Transparency is key to us, so of course, you will still have time to review your invoice and if needed, ask for clarification, before payment is automatically taken.
    Setting up a direct debit or credit card payment is extremely easy. Simply log onto your online account or the Regus app, and go to the Accounts / Payment method section. It is that simple.
    Should there be anything further we can assist you with then please do not hesitate to contact us at [email protected]
    Thank you; we appreciate your business.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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