Regus review: Refund due Feb 1.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
None recd despite promises via 25+ exchanged emails to reps below.
Mark Dixon, Cus Svc, San Antonio Sonterra (Benji), Donna Bollman & Helpdesk ALL are fully aware & have information & copies of emails for you to acquire info.
Filing BBB complaint tomorrow plus social media posts to follow.
Loretta Heffron
[protected]@ENDUREretirement.com
Regus customer support contacts
Dear Loretta,
I am sorry to read your feedback. Transparency is key to us and we work hard to ensure full clarity on everything that we do.
I will get more information about your situation and ensure you are contacted with an update. In the meantime, please feel free to contact me at sandra.melody@regus.com, should you need to.
Thank you.
Sandra Melody
Head of Regus Customer Service team
NB: Please note that you can review your agreement, invoices, check and amend your services at any time through your online account (www.myregus.com).
I am sorry to read your feedback. Transparency is key to us and we work hard to ensure full clarity on everything that we do.
I will get more information about your situation and ensure you are contacted with an update. In the meantime, please feel free to contact me at sandra.melody@regus.com, should you need to.
Thank you.
Sandra Melody
Head of Regus Customer Service team
NB: Please note that you can review your agreement, invoices, check and amend your services at any time through your online account (www.myregus.com).
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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