SUBMIT A COMPLAINT

[Resolved] Regus Groupoffice services

5
D Jun 13, 2018

We Renoir Consulting (India) are having virtual office at Regus Santacruz.

Due to your services are not proper and not provided the same in 3 months we (Nov. 17 to Jan 18) deducted amount from your bill Rs.5000 as services lapses and this after we asked for clarification but there is no reply in time.

Later on Regus stopped the services due to deduction but no one has taken initiative to ask client for such deduction. When we followed up for bills we Ms. Mamta Shetty and Mr. Nikhil promised me will check and get back in to the matter.

both of them accepted the lapses in services but no one is ready to accept the deduction. Inspite of follow up with them there is no result and Regus send third party collection email without invoices provided to us.

Ms . Mamta Shetty given assurance in last 1 month that she will provide invoices but there is no reply from her side.

Is it way Regus works or provide services to client. And charge for client where Regus have fault and they don't care to take proper action as well acceptance of deduction.

whey Ms. Mamta and Nikhil accepted the lapses in services then why deduction is not acceptable. We are not deducting full amount of three months services, it per month INR 1666.66 against Rs.14K bill.

Can I expect to resolved the matter.

Regards,
Datta Joshi
E: datta.[protected]@renoirgroup.com
Mob: +91 [protected]

  • Regus Group's response · Jun 14, 2018

    Dear Mr. Joshi,
    We are sorry to hear that you are unhappy. Since receiving your comments, we have started our investigations. Please rest assured we shall check the status of your account and provide you with an immediate update.
    Please note that we can save you time by arranging automated payments, i.e. setting up a direct debit or credit card. Transparency is key to us, so of course, you will still have time to review your invoice and if needed, ask for clarification, before payment is automatically taken.
    Setting up a direct debit or credit card payment is extremely easy. Simply log onto your online account or the App and go to the Accounts / Payment method section. It is that simple.
    Should you require additional information or if there is anything further we can assist you with then please do not hesitate to contact your Regus team at your centre, or your Customer Service team at [email protected], who will be happy to help you.
    Thank you

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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