Redbox Automated Retail  - the redbox at this location didn’t process the two returns I made today

I returned two movies today 11/24/19 at a Redbox that didn't process either return. I put the movies in the box in the 12pm hour. The disc seemed to fall to the bottom of the box. I didn't receive the return email confirmation; that the return had been completed. Transaction ID: [protected]
I rented The UpSide blu-ray $2.00 and the Brian Banks dvd $1.75.