CB Restaurants and Dining Red Robin Complaints #22-41

Red Robin review: Cold dried out burgers

Norman Klein of Egg Harbor, US

May 21, 2023 4:04 pm UTC

Took my wife out for a relaxing fast food dinner in your restaurant in Mays Landing the other night. Fairly busy but was seated quickly. Nice waitress ordered cheese burgers and waited for over 25 minutes to get them. The burgers were cold and completely dried out. Looked and tasted as if they had been made a long time ago and kept on a cool part of the grill and warmed up before serving. Told the server what the problem was, the server took them back and we waited another 15 minutes to get "fresh ones" but the only difference this time was that french fries were hot and fresh and the burgers were old and warm and completely dried out again! Dinner was ruined paid the check and left. What can be done? if anything.?

Desired outcome: Would like a credit for another two meals but not cheese burgers !

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