Red Ribbon Bakeshop — complaining about attitude of branch manager
Good am po! I would like to call your attention regarding your Branch Manager at Reb Ribbon Aguinaldo Branch at Dasmarinas, Cavite with phone number 0464542713... I am Dr. Genevieve R. Villela, a Obstetrician-Gynecologist from De La Salle University Medical Center... I called the branch around 10:30am, Sunday sept 8, 2019... I wanted to order certain cakes and slices... Upon introducing myself I asked who I was speaking to and he refused to tell me and asked me why I was asking... of course it's to properly addressed him... He spoke to me sarcastically and told him to stop speaking that way... I told him that I have been previously ordering to this branch and for him to stop being sarcastic... I told him that I have dealt with previous managers and no problems have previously occurred... maybe he found me "makulit" so he decided to be sarcastic... after much discussions on what I'm supposed to order with me getting irritated with him too, he decided to say to me "ikaw ang Bastos hayop ka!!!" Then he put down the phone... at first pa Lang it was like he didn't want me to order thru phone kasi irritated na siya when our conversation started... if he found me probably demanding and makulit well I guess WalA siya magagawa because I'm the customer... but I never spoke to him disrespectfully... it was him that spoke aggressively, sarcastically and disrespectfully... remember the Customer is always right!!! For a manager to speak that way to a customer is outright OFFENSIVE, UNACCEPTABLE, outrageously RUDE and blatantly IMPOLITE and IRREVERENT!!! I do not believe that your company would be well represented by this kind of a staff - even holding a Position as Store Manager... no matter what type of customer you have they are not suppose to speak to us that way... I hope proper actions be done to him since he will bring much havoc and "Malas" to your company... I hope this message would be given action...
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