Red Ribbon Bakeshop review: I am complaining about their 8pm cut off.

Today Nov. 25, 2019 got very disappointed. We went to Gmall Toril around 8pm to avail and claim Cashalo purchase w/c is a Black forest jr.
They acknwldged that they have Cashalo but refused to do a transaction because of their early cut off due to General Cleaning. Take note its still 8pm. And besides the fact that they didn't gave any notice, and if ever they'd have a genclean, its them whose suppose to have an over time. Got very disappointed ang Jollibee nga o ibang fastfood chain renders OT para mkapag genclean but continues to give a good service. Kindly address this issue.