Red Ribbon Bakeshopcake ordered

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a verified customer
Verified customer

Good evening. Last August 9, 2016, I purchased a cake at Red Ribbon GCM branch. I was able to order a "Dainty Cake" since it's more suitable for the cake toppers that I made. But before I decided to order, I did ask at another outlet what flavor consist/made of the said cake. I was informed that it's a chocolate cake specifically a moist cake as confirmed. Since the venue of the birthday was near the GCM branch, I ordered the cake and even asked again the staff of Red Ribbon and was able to confirm that indeed it is a moist cake. I didn't order for a 2 tier cake from one of the makers of debut cakes since I even dont know what it taste like so I decided to purchase the cake since it's baked from Red Ribbon. Much to my surprise when the cake was sliced and eaten by the visitors, they didn't have much of a reaction. Morning came when I checked & tasted the left-over cake we brought at home. I was so disappointed knowing that it wasn't at all a moist cake which I learned from the 2 RR outlets. It was just so ordinary plain chocolate dry cake, possible reason why our visitors never commented on the taste of the cake at all which actually is the highlight of the event. I just couldn't believe that I had the cake served for them that tasted so ordinary just like any nearby bakeshops. So disappointed that I was made to believe that the dainty cake is a moist cake. I hope you should tell your staff to make honest declarations of what your cake made of. Just informing you to make good of your red ribbon service and the quality of the cakes. I used to buy your much lesser dedication cakes but it tastes better that this "Dainty One'. Hope this will reach Red Ribbon customer service. Thanks

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