Red Lobster review: Refund for cancellation of order

On Mother's Day 2020, I waited almost 4 hours for an online order to be completed. I decided to cancel the order and I was told by the cashier that it would take about 3 days for the refund. To date I still have yet to receive my refund. I have contacted Red Lobster twice since then and they have yet to acknowledge me. I simply want my money returned for the food that they were not able to provide.

Here is the Red Lobster location that has stolen my money!

CHULA VISTA, CA
598 H Street, Chula Vista, CA 91910

[protected]

Order # [protected]
(Note: You do not need
this number to pickup)
Customer Name: Frank King
Customer Email: [protected]@yahoo.com
Customer Contact Number: [protected]
Payment Method: Credit Card Visa x-3887

ORDER FOR CURBSIDE PICKUP
Order ready at 2:46 PM, TODAY (SUNDAY, 5/10/2020)
Refer to the link provided to view your order details. Order Confirmation Details
Pull into a designated Curbside Pickup parking spot & dial [protected] to notify us of your arrival.

3 x Cajun Chicken Linguini Alfredo (3 x $12.99) = $38.97
FRANK
SUBTOTAL $38.97
TAX $3.41
TIP $5.85

TOTAL
$48.23

Thank you for ordering Red Lobster To Go! If you are a member of My Red Lobster Rewards and were logged into your account when you ordered, you will automatically receive your points for today's order within 24 hours (typically one point for every dollar spent, except tax, tips, discounts, delivery fees, the purchase of gift cards and alcohol where prohibited). If you were not logged in, go to RedLobster.com/rewards, and sign in to manually add your receipt.

Note: Add [protected]@olo.com to your safe-senders list so that you are sure to receive our messages.
For order issues, please contact CHULA VISTA, CA at [protected].
Order placed at 2:28 PM