Red Lobster review: Over booking

Our reservation was at 545 through open table. We are still waiting for almost a half hour. Customers here waiting since 5pm. I called to complain to manager and he said they over looked for how many staff they have working. Nothing he can do. Meanwhile I see lots of empty tables and customers just walking in being seated. Then they are telling us we have to wait again for an hour to be served. I swore I wouldn't ever eat here again because the last time I did sucked we had everything refunded. This needs to be reported to the bbb and this place should be shut down. It's a [censored] show and poor customer service. This is the Whitehall location.