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Customer Service

+1 206 674 2700 (Head Office)
+1 212 391 6668 (United States, East Coast)
+61 399 394 730 (Australia)
+43 624 677 007 (Austria)
+385 14 961 180 (Croatia)
+351 218 937 010 (Portugal)
+62 212 951 7007 (Indonesia)
+63 28 563 967 (Philippines)
+82 220 145 114 (South Korea)
1501 1st Avenue S., Suite 600
Seattle, Washington
United States - 98134
Mailing Address
PO Box 91123, Seattle, WA 98111-9223
 
United States - East Coast
470 7th Avenue, 11th Floor, New York, NY 10018
 
Australia
Suite 310, Level 3, 60 city road, Southbank, VIC 3006, Australia

Austria
Sonystrasse 18, A-5081 Anif, Salzburg, Austria
 
Croatia
Ulica Florijana Andrašeca 18a, Zagreb 10000, Croatia
 
Portugal
Av. D. João II, № 16, 1ºDto, 1990-091 Lisboa, Portugal
 
China
2116, Tower A, Pacific Century Place, 2A Gong Ti Bei Lu, Chaoyang District, Beijing, 100027, PRC

India
Unit № 110, First Floor, BPTP Park Centra, Village – Shilokhera, Sector -30, Gurgaon – 122002, India
 
Indonesia
Menara Global 20th floor, Suite A, Jl.Jend.Gatot Subroto kav.27, Jakarta Selatan 12950
 
Japan
Humax Ebisu Building 8F, 1-1-1 Ebisu-Minami, Shibuya-ku, Tokyo 150-0022 Japan
 
Philippines
Unit 901, Picadilly Star Building, 4th Avenue, Corner 27th St. Fort Bonifacio Global City, Taguig City, Metro Manila, Philippines

South Korea
14th Floor, K1 REIT Building, 463, Chungjeong-ro 3-ga, Seodaemun-gu, Seoul, 120-709, Korea

Brazil
Rua Samuel Morse, 74, sala 183, Cidade Monções, São Paulo, SP, Brazil. 04576-060

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Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
rn realnetworksunauthorised debit card transactions

i have found out this week tyhat i wa having unauthorised transactions from rn real networks. i have spoken to my bank and also your customer services who have agreed to refund 1 £8.50 and was told to contact real networks on remainder 3 months. still no 1st £8.50 yet got a transaction number also. these transactions were carried out unknown to me i have never used this service. i want all previous transactions from 23/04/2009 which bearing in mind is the only email i have received from them. i have read other complaints and this seems to be current practice. please put these further transactions back into my account . look forward to your swift service.

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Real.com Onlineunauthorized credit card charges

    This co. has repeatedly charged my credit card for a subscription I never bought. I never gave them any credit card information. I have never even heard of them. Who are these people and how did they get my credit card no.?

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      • Ta
        Tammy Eames May 30, 2008
        This comment was posted by
        a verified customer
        Verified customer

        i canceled the membership day ago and they have not refunded my card

        0 Votes
      • El
        Elizabeth Jackson Oct 29, 2008
        This comment was posted by
        a verified customer
        Verified customer

        Same here never have bought anything and they charged my credit card. Who do they think they are. I'm PISSED

        0 Votes
      • Mi
        miahutchinson May 28, 2009

        I have no idea how they got your card information but it is Real Networks. I know that they have some media player and you can order different games and stuff from them. I hope this helps a little.

        0 Votes
      • Wy
        WYLE85 Oct 12, 2011

        THEY CHARGED ME NOW TOO, , NEVER HEARD OF THEM

        0 Votes
      • Th
        The_Last_American_Consumer Oct 14, 2011

        I have discovered the same charge on my credit card. A charge for 12.99 from BB Essential sounds like a Bed and Breakfast of some legitimate charge I ignored a few times. But it keeps coming up and it seems they have been doing this for nearly three years. They do not even offer the service they are charging for any longer, but the charge still appears on the credit card. I have opened a charge back with my credit card and will be meeting with attorneys to discuss a class action law suit.

        0 Votes
      • Le
        lemarcraven Nov 15, 2012

        I TOO HAVE THE SAME COMPLAINT. THIS COMPANY THAT I HAVE NEVER HEARD OF HAS CHARGED MY CREDIT CARD AND I HAVE NO IDEA HOW THEY GOT MY INFORMATION. I DON'T EVEN KNOW HOW TO GET THE CHARGES REVERSED AND MY MONEY REFUNDED. ANY IDEAS? [protected]@att.net

        0 Votes
      • Sk
        Skrogg Dec 19, 2012

        I also was tapped for one dollar without any purchase.

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Real.com Onlinemastercard charge unsolicited

      checking my balance on Mastercard and saw a pending transaction from Real.com Online. It may not have been for much but it was disconcerting because of the fact that I had no idea what it was for and no recollection of having entered my card details with Real.com Online on that particular date. I have attempted to contact Real.com online asking them to clarify the situation but have not received any communication from them. How can this happen, it is wrong so wrong.

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        • Mo
          monica simmons Dec 02, 2011
          This comment was posted by
          a verified customer
          Verified customer

          My complaint is that on my Mastercard each month there are five amounts taken out of my Mastercard on 4th November. Can you explain why these amounts are showing up on my monthly statements. I have no record of giving you my details. Please let me know so that I can cancel these payments. I have no reason to use Real.com Online in my computer. I demand immediate attention please. Thank you
          signed Monica Simmons

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Real.com / Isvc Internet GbrFalse charges

        Valma Brown, Ballarat Australia. I have had two charges of $6.96 and I do not know what they were for. They came from real.com. What can I do. PLEASE HELP

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          RN Superpass (Real Networks) — Unauthorized Credit Card Charges

          Real Networks has been billing my credit card for Jan-Mar 2009 without any authorization. Real Networks i...

          Leonardtown

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Superpass Real Networks — Unauthorized charges

          If you sign up for the 14 trial of Real Player Super Pass, they take your credit card information and you...

          Edmonton

          Real.com Online — credit card charges

          10/07/2008 Settled Authorization - RN *REAL.COM ONLINE2601 ELLIOTT AVE., SURN *REAL.COM ONLINE [protected]...

          Toronto

          RealNetworks / SuperPassScam membership!

          Well... perhaps my fault partly but in 2003 installed RealNetworks RealPlayer and didnt realize I registered for membership and just now in 2008 (900 dollars later) determined I was a member... sure, part my fault... but why would they continue to charge my account when no activity logging into there service for 5 years?!? They gave me 3 month refund... 45 dollars... I was billed 900 DOLLARS !

          I recommend when installing anything... don't give any card even if it is for 14 days trial... they wont make it easy for you to see that you will be billed... and after 5 years maybe give you 45 dollars refund.

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            • La
              Larry Aug 28, 2008
              This comment was posted by
              a verified customer
              Verified customer

              I had the same problem. Real networks has no interaction with you after they start billing you. No correspondence at all. The company does not engage in normal and accepted business practices and they offer you nothing in restitution. Under no circumstances should anyone use this kluge of a product until Real networks fixes this business practice. They make the superpass part of the installation process and do not make it known to the user in any way that they are being billed. A monthly statement would have been nice. But nothing. This is a major scam

              0 Votes

            RealNetworks — Fraud & cheating!

            Those same charges appeared on my statements, $14.99 and $9.99. Their billing info came back with a Carlo...

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