Menu
Reader's Digest / Trusted Media Brands

Reader's Digest / Trusted Media Brands review: stolen money 209

L
Author of the review
11:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We decided not renew our subscription to Readers Digest and told them so. Of course they ignored this request and charged our credit card $32.98. When we complained about this they returned $21.98 to the credit card keeping $10.99 we complained about this oversight they ignored us again. They haven't returned any emails or money.What right do these crooks have to steal from us? I know this isn't much money, but why should we give it away to a rich company for nothing? We sure don't owe them this money!

209 comments
Add a comment
M
M
Marshall Welch
Edgerton, US
Oct 19, 2011 6:15 pm EDT

have received a card offering me a free book, your computer listings under the "www.rd.com/freebook" on the card cannot be located onthe computer listings. There are several other companies listing freebooks, but none under the claim info. Please send me a simple list of books available and directions to order the one free book you are promoting. Marshall Welch, Email is marshallrwelch@gmail.com or phone #[protected].

P
P
PatseChi
Chicago, US
Sep 06, 2011 10:44 pm EDT

as you were on their list you are now on everyones list - bet over the next 4 months you start recieving catalogues and books, calendars, credit card offers, small cheap crappy things like; spatulas, ladles, grill prongs, etc. - then come the bills and then the collection notices.

V
V
vietnam veteran
Indianapolis, US
Sep 06, 2011 7:30 pm EDT

We went through this process and the [protected] number provided above proved beneficial. We received the first book marked "Free" and relative to the laws, we knew we were not required to return it, so we did not. The second book was sent to us and we marked it "refused" on the outside, put it in the mailbox and several days later we received bill for $31.00. I called, explained the situation, that WE NEVER ORDERED ANYTHING! and we were told that the bill was reduced to zero. If I receive any other bills, I will trash them. If they contact me again, I will notify the attorney generals office of my state and let them deal with Readers Digest! I will not purchase anything from them or any subscription. Vietnam Veteran

K
K
Kevin Richards 2
Orange, US
Aug 07, 2011 5:00 am EDT

Tell them to ### off.

M
M
Mansukhlal D.Vyas
Scarbotough, CA
May 28, 2011 12:28 am EDT

I have received a card for bonus eligibility along with my June RD megazine. I am given an excess code. I tried to open the relevant activating nunumber but no where I suceeded in geting guidance where do I need to enter the access code.Many subscriber are having number of complaints.Why it is not straight forward rather then complicating it?My e, mail address is vyasmanudm@yahoo, ca and RD megazine subscriberb since more then forty years.

G
G
GWAinCalif
Sacramento, US
May 05, 2011 5:07 pm EDT

I received a phone call in April, 2010. I have a subscription to Forbes Magazine. They indicated that the subscription was about to run out. Also that if order was not palced now the cost would go up. So I renewed for 3 years for about 210.00 $.
Later checked forbes and the label idicated that the subscription was good untill August, 2012.
Now a year later the Forbes that I get still indicates that the subscription is good to August, 2012. The payment to U S Readers has never been applied to the subscription base.
GWA in California

R
R
RDC Customer Care
Montreal, CA
Feb 28, 2011 3:08 pm EST

My name is Sylvie. I work for Reader’s Digest in Customer Care and I just came across your post.

I am sorry if an order was processed for you in error. It is not Reader’s Digest’s policy or intention to enter an order without a customer's authorization. An order can be generated by the inadvertent placement of a seal on a document, or the return of promotional material in a particular envelope.

I invite you to call us directly at [protected] or to email us at customercare@rd.com. One of our agents will be most happy to review your account and make any necessary adjustment.

Sylvie Robert
E-Care Coordinator

R
R
RDC Customer Care
Montreal, CA
Feb 28, 2011 3:04 pm EST

My name is Sylvie. I work for Reader's Digest in Customer Care and I just came across your post.

If you are trying to find the link through a search engine (Google, Yahoo, etc.), it is possible that you will not be able to access the website to enter the contest.

To access the URL provided on the card you received, you must type it in the address bar of your web browser.

You may also click "File" then "Open" in your web browser (for example, Internet Explorer) and type the address in the space provided. Be sure to type the address in lower case as upper case may not work.

If you have any questions, you can email us at customer.service@readersdigest.ca or you can call us at [protected].

I hope this will be of help to you and I wish you the best of luck.

Sylvie Robert
E-Care Coordinator
Reader's Digest Canada

R
R
RDC Customer Care
Montreal, CA
Jan 13, 2011 8:02 pm EST

Dear Ms. Claycomb,

My name is Sylvie. I work for Reader’s Digest in Customer Care and I just came across your post.

I am sorry that you continued to receive a bill after sending in your payment. Since you included your address with this post, we were able to locate a second account and it is for this account that you were being billed. The necessary adjustment has now been made and a colleague of mine who works for the US office of Reader’s Digest is sending you an email to explain what happened and how the situation has been resolved.

For future reference, if you need to contact Reader’s Digest, please email us directly at customercare@rd.com or you can call us at [protected]. One of our agents will be most happy to be of service.

Thank you for your interest in Reader’s Digest.

Sylvie Robert
E-Care Coordinator

R
R
RDC Customer Care
Montreal, CA
Jan 13, 2011 7:42 pm EST

Dear Ms. Hladky,

My name is Sylvie. I work for Reader’s Digest in Customer Care and I just came across your post.

I am sorry that you received something you did not mean to order. Since you included your address with this post, we were able to make the necessary adjustment to your account. You will be receiving a letter in the mail to confirm these actions.

For future reference, if you need to contact Reader’s Digest, I would suggest that you email us directly at customercare@rd.com or that you call us at [protected]. One of our agents will be most happy to be of service.

Sylvie Robert
E-Care Coordinator

F
F
fhreed
Lompoc, US
Oct 27, 2010 2:48 pm EDT

US Readers scammed my 91 year old mother out of nearly $700.00 in subscriptions. All of these magazines she already subscribed to and her current subscriptions are good through 2017!

J
J
JAIDEV S. KOHLI
Nepean, CA
Aug 20, 2010 6:49 am EDT

I have already written comments. All that I want to know is the phone no: from where one can enquire names of winners after 9 a.m. on 31 August 2010. Thanks and kind regards
JaiDev

J
J
JAIDEV S. KOHLI
Nepean, CA
Aug 20, 2010 6:43 am EDT

Reader's Digest sweepstake is going to be announced on Tuesday, August 31 at 9 a.m. Could you kindly tell me the phone no: one can enquire the names of winners that day? Thanks and kind regards
JaiDev

R
R
Randyst
Saint Francis, US
Jul 23, 2010 8:13 pm EDT

Well, it's still going on! I'm writing on 7/23/2010 and I too have received a past due bill foe $29.89.
They sent me a bill a few months ago but I thought they were trying to get me to subscribe so I sent there self addressed envelope back to them telling them that I WAS NOT INTERESTED AND TAKE MY NAME OFF YOUR LIST. They responded with a letter saying it was a passe due bill for VOL 3-10 Winter garden. I have no idea what the hell that is but I didn't receive it, I don't want it and I'm not going to pay for it. This is ###!
I will follow up with the results when this is done with.
Randy

L
L
Ling Chi
, US
May 28, 2010 2:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm simply shocked...

that your father only had $1300 in his checking account.

Oh, also that you posted here instead of disputing with your bank (or even contacting your local TV station - they love stories like this).

D
D
deuce's mommy
Gettysburg, US
May 28, 2010 2:17 pm EDT

I, too, have been getting calls from this "company". They say I am renewing Readers Digest, which I do not subscribe to. ( this has been going on about 3 years and I keep tellin them I do not get it)
Then they called to say a credit card # had to be verified to renew my newly placed order for magazines I never ordered.
Just today I got a call again to renew subscriptions for magazines for which I do not receive (I actually do receive one of them). The actually had a list of about 7 subscriptions which are in my name... I do not get them at all.
They need to be looked into.
Service # is [protected]

R
R
RDC Customer Care
Montreal, CA
May 27, 2010 11:17 am EDT

If you go to www.readersdigest.ca/ipod, at the bottom of the page you will find a link to the Official Rules. These state that the draw closes on May 31, 2010.

Once you have entered the code provided on the card you received, on the next page you will also see that the draw closes on May 31, 2010.

There is therefore still time to enter.

Also wanted to clarify that Reader's Digest and PCH are not the same company.

Sylvie
Reader's Digest Canada Customer Care

A
A
AllyTuck
Scarborough (Toronto), CA
May 20, 2010 9:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree. I just tried to access this website and it doesn't exist. I've always trusted Reader's Digest and have been a customer since 1978. This is just a little off-putting!

D
D
ddasilva
Pleasantville, US
May 12, 2010 2:28 pm EDT

My email address is ddasilva@rd.com.

Regards,
DDaSilva

D
D
ddasilva
Pleasantville, US
May 12, 2010 2:27 pm EDT

I am an employee of Reader's Digest. Please accept my apologies for any concern or inconvenience you may have been caused.

Please email me with your name and address so that I can look at your account and stop the mailings.

Sincerely,
DDaSilva
Senior Associate
Customer Care

B
B
B. Mockler
Oromocto, CA
May 02, 2010 8:56 am EDT

I have allowed myself to be suckered into PCH in the past but never learned just how stupid these

people who organize the "contests" think we are. I rec'd the iPod give away too. Until I went on line to

enter the contest, I noticed there was no year date, just May 31st @ midnight. Upon checking further

the most recent date I could find was 19 something. This is quite deceptive and I'm glad I noticed the

before trying to figure this out and waste precious time. So, good luck to all who have tried to win this

FREE iPod. But, I, m afraid we are all too late to be entered.

R
R
RDC Customer Care
Montreal, CA
Apr 27, 2010 1:35 pm EDT

My name is Sylvie and I work for Reader's Digest in Customer Care.

If you are trying to find the link through a search engine (Google, Yahoo, etc.), it is possible that you will not be able to access the website to enter the contest.

To access it, click "File" then "Open" in your web browser (for example, Internet Explorer) and type the address in the space provided. Be sure to type the address in lower case as upper case may not work.

If you are using Web TV or AOL, you may be unable to access the website.

I hope this will be of help to you and I wish you the best of luck.

If you have any questions, you can view our FAQs at www.rd.ca/contact.

M
M
marion e gould
BANDON, US
Mar 17, 2010 3:51 pm EDT

MARION GOULD
To whom it may concern:

order #: RDB1006600114315020

WHAT DID I ORDER?

I RECEIVED 1 BOX plus 2 OTHER FREE GIFT BOXES.

WHAT HAS BEEN ORDERED with my name?

PLEASE...REPLY ASAP.

THANK YOU.

MARION GOULD
rollingrock@mycomspan.com
[protected]

P
P
Praveen-R
, US
Nov 18, 2009 9:41 pm EST

I also received a PAST DUE Bill for $29.65/- from Readers Digest for VOL 4-09 Silks and I called up their Customer Care at [protected]. They told me that I have ordered something which I am not aware of. The free gifts from RD is kind of a trap. When I expressed my discontent about this transaction, the Customer Care took off the amount billed and cancelled my subscription.
/Praveen

R
R
R Rostek
Pittsburgh, US
Nov 07, 2009 6:58 pm EST

I also received the past due bill from Reader's Digest for VOL 4-09 Silks and also have no idea what it is. Have tried emailing Readers Digest with no response.The bill that I received is for $29.93 R Rostek

M
M
M. Hosny
Roanoke, US
Nov 02, 2009 2:23 pm EST

I also received a $29.37 PAST DUE BILL from Readers Digest for VOL 4-09 SILKS.
I did not order this and I have no idea what it is.

S
S
serenityA
Trenton, CA
Sep 28, 2009 6:15 pm EDT

Did you get any from sympatico.ca-didn't check the reply email too carefully definitely looks bogus can they steal your id

S
S
serenityA
Trenton, CA
Sep 28, 2009 6:13 pm EDT

Did you get any from sympatico.ca

J
J
joan blanchard
STEPHENVILLE-XING, CA
Jul 28, 2009 2:42 pm EDT

hi my name is joan blanchard and my complaint to you is, why do you keep sending out winning cards with access coder to subscribers if we are unable to access the codes. The reason is because it keeps saying this site do not exist.You know that this is false advertising to the public I would like to know how to apply on line for my chance to win this ipod you say i am abele to enter to win if my code come up.

I guess it's like all the winnings you said that i have won over the years and did not receive because i did not buy tie item of the mounth at that perticular time.All you do is build up poor peoples hopes just to let them down.Last year i was to have won 10 million in cash and when i would not buy the book worth 50 dollars all i got was one salt shaker from a set of two.Verry disappointing.

thanks again for another disappointment.

JustSayNo
JustSayNo
Charleston, US
Jun 01, 2009 6:13 pm EDT

Take THEM to the Bank!

JGraceyStinson
JGraceyStinson
Orillia, CA
Jun 01, 2009 4:57 pm EDT

That's horrendous. I know what it's like. My mother suffered with alzheimer's too. We finally had to remove the phone. I hope you can get it sorted out, but I suspect you should take this to the police as well. In Canada that would be considered crimes against the elderly, which are taken very seriously.

It's a difficult one because he gave them the bank information. Unless you have a record of what they spoke about, you might be hanging out on a limb. I hope you find a solution.

C
C
cmj
, US
Jun 01, 2009 4:53 pm EDT

HYSTERICAL that the ad for this page is for Readers Digest...along with the list of other complaints for that company

S
S
soundara pandian
, IN
May 27, 2009 7:28 am EDT

i too feel the same and rethinking about renewing my subs. moreover the superflous letters, yes or no covers, stickers etc., defenited a drain on our environement . imagine how many trees should have been cut for these papers !

V
V
varun
, IN
Mar 10, 2009 4:54 am EDT

I Have loved Readers digest and m shocked tht thay do this.. hard to believe..

E
E
elmo573
London, CA
Jan 25, 2009 11:41 am EST

I would like to know what comment Readers Digest
has to say about this situation. It has happened to me a few times before.

A
A
Angie
London, GB
Dec 29, 2008 6:59 am EST

I always get a letter saying i will win thousands of pounds, what such crap as there is no such thing as free money! And why is it me that gets one of these letters each year? out of all the millions of people, im the one who goes into a draw-funny that! I think its a scam by the government myself, checking up on people maybe-i dunno but its all very strange dont ya think?

F
F
Fitfreak30
, US
Dec 15, 2008 12:46 pm EST

I used to have respect for Reader's Digest because the magazine was so good but that has all changed now. They are horrible with their misleading marketing schemes and scams. Total crap of a company!

D
D
david w sullivan
,
Nov 28, 2008 10:22 am EST

i cant fine out how to get my ipodtouch
home address is 3 webster lane apt 3
truro nova scotia canada
b2n1w8

M
M
Michelle
,
Nov 04, 2008 12:21 pm EST

you guys are starting to p...ed me off.. Do you care about peoples that like to read the 'magazine' or are you just a big 'scam'?for so long i've been reading this 'book' and you know what with all the 'junk mails that i received i should of been 'millionnaire' thousands of time...lol what a joke'' the confirmation code if you really do give away an 'ipod' should read "ACCESS CODE "instead..

R
R
regina stone
,
Oct 30, 2008 2:28 pm EDT

garbage

Learn how the rating is calculated

Write a review File a complaint

Reader's Digest / Trusted Media Brands contacts

Phone number
Website
www.rd.com
Category

Most discussed Reader's Digest / Trusted Media Brands complaints

Subscription problem!
1
(opinions to this review)