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Reader's Digest / Trusted Media Brands Customer Service Phone, Email, Contacts

Reader's Digest / Trusted Media Brands
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2.8 106 Complaints
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Reader's Digest / Trusted Media Brands Complaints 106

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12:00 am EDT

Reader's Digest / Trusted Media Brands Poor Customer Service

A customer care manager at Reader's Digest made a commitment to me on October 1, 2007. When the commitment remained unmet, I contacted the corporate offices of Reader's Digest seeking help. On October 30, 2007, Reader's Digest sent me a message which made reference to legal counsel, which could be considered a threat. Reader's Digest has lost me as a customer because of the company's refusal to honor a commitment, choosing instead to send me a message which could be interpreted as a threat.

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Robert Frederick Russell
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Feb 11, 2008 1:06 pm EST

my address is : 5A, Hatch Park, London Road, Old Basing.
Basingstoke. Hants. RG24 7JJ.

I am enquiring as to where my February magazine is ? Have only just got it right after 9 months of hastle,December and January delivered but now it seems as it has gone walkabout again. Sorry I am unable to give my number, but, unfortunately it is not to hand.
Can you please sort this out again.

R. F. Russell

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12:00 am EDT

Reader's Digest / Trusted Media Brands Unsolicited subscription!

I recently received a bill from Readers Digest for a subscription that I had not requested nor had I received their magazine. I called the company and was told it was requested via the internet,that sometimes people see "free issue" and do not know that by requesting this you will be billed for a yearly subscription
I was informed that they would cancel the magazine.

The point is that this has occurred from other companies. surely there is a government department that covers this illegal practice of billing unsolicited goods.

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12:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Reader's Digest / Trusted Media Brands Cheating Subscribers

Dear All,

As everybody knows, it was a prestige to have the subscriber of Reader's Digest earlier. But now a days, if you are the subscriber of RD, you are cheated. They frequently send you letters with colourful information with your name printed on the shiny papers as if you are only the MOST VALUED CUSTOMER of Readr's Digest. The books they publish are really good . But on the other hand, they are too expensive. Many books are changed only with Titles and reprinted. Why such a good branded magazine is cheating people across the globe? They will provoke you to buy books every time by promising FREE GIFTS. Please do not subscribe RD in future nor order for their books. They should not play such a cheap drama to sell their product. They should apologise with people across the globe before brand name image spoils. People who are with me of this opinion can mail me and share your bad experience if any.

Ganesh Bhat

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H. Apfel
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May 09, 2008 6:00 pm EDT

Reader/s Digest oiffered a free gift to be claimed at www.rd, .com/surprise but there is nothing there

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joan hendry
CA
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Jul 23, 2010 10:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Unable to enter access code from card provided for contest of 150000 aeroplan miles access 62710

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Helen Pishion
Send a message
Apr 02, 2008 7:06 am EDT

How do I get my free gift?

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12:00 am EDT

Reader's Digest / Trusted Media Brands Subscription problem!

This company is always asking to extend your subscription long before it is due to expire. I let them do this two times and both times they screwed up. I am now getting tow magazines each month, one in my name which will expire in June 2009 and one in my wife's name which will expire in April 2008. The last time I subscribed my son was to get a gift subscription and that took a year to get resolved. I would like to see a phone number for the subscription department listed in their magazine. At least then you would be able to explain to someone what the problem is.

Read full review of Reader's Digest / Trusted Media Brands and 20 comments
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Randygarden
DEBARY, US
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Jul 22, 2023 11:01 am EDT

I keep receiving RD Books and don't recall ordering.

I have tried to cancel to no avail.

I keep getting bills (and paying), but not anymore.

Please stop sending and billing.

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Doug Fleszar
UNIONTOWN, US
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Apr 16, 2023 2:11 am EDT

Was subscribed to FAMILY Handyman MAGAZINE, and now they a billing me for some kind of book that i never ordered or received. Very upset, because i send bill back every month and tell them I never ordered it.

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Patty Null
US
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Feb 18, 2023 4:14 am EST

Instead of renewing and extending my subscription, you created a second subscription of we get two copies each month.

1. Patty Null number RDAO869208975/5# OCT23

2. MRS ROBERT NULL number RDAO342224375/6# FEB25

Cancel one of these and add any refund to the effective date of the other.

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Larry Tonkel
US
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Dec 14, 2022 8:51 pm EST

received this book in the mail with a bill.

I did not order this book and will not pay the bill

I the y want it returned, I need a prepaid return label

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John Sparks
US
Send a message
Aug 23, 2022 5:58 pm EDT

Keep receiving books and billing for books I did not order. Tried 'return to sender' but the post office would not accept because there was 'no guaranteed postage return' on the envelope. Different date over the last 3 months.

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Deborah Brown
US
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Jan 22, 2019 10:42 am EST

I received a book I did not order. No instructions on how to reurn it. Cant seem to make them stop. Get one every month. I tried calling but left on hold for over 20 minutes.

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dominador dy
PH
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Mar 02, 2011 8:40 am EST
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Sir, until now i have not receive any communication from you to my order, about computer which i have already paid the advance 2oo.oo pesos with money order - j 055dd27962 plus my registered mail 2457. thank you dominador dy alan marketing naga city

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Matt Clemens
US
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Sep 13, 2010 9:50 pm EDT
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Reader's Digest sends me a bill every month for a subscription I've already paid. This has been going on for at least ten years now. I finally got in touch with a customer service rep about this last year. (They do exist. You just have to look really, really, really hard!) I asked her why they continue to bill me even though I've paid a year in advance. She said they just always send a bill. It will add to your subscription each time you pay it. I asked her how I would know when my subscription runs out and I really do need to pay it. She said to wait for a bill marked "Account Notice" in red. That's rediculous. I'm not paying another bill from them, even if it's marked "Account Notice". It's so thoughtful of RD to make me wait for basically a past-due notice. Lovely to show off in the mail room at my condos. I'm done.

I told my parents about this the other day. My mom told me she had been paying it every few months for years without noticing. She finally questioned the expense when looking at her check register one day. She called RD and found that her subscription was paid up for a future 16 YEARS! She had also made the decision to cancel her subscription. But they will never get thier money back. Can that subscription be placed in a will? My parents were long time customers of thier books and magazines. Since the late 50's. So 50+ years of trust is gone. Because of a stupid, slimy policy.

I used to trust Reader's Digest. But now the best advice I can give is: Beware.

Can you say scam?!

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RAJASIMHAN
IN
Send a message
Feb 25, 2009 12:46 pm EST

I AGREE THAT THE MARKETING OF READER'S DIGEST IS LIKE THAT ONLY. NOW RECENTLY I HAVE MADE A GIFT SUBSCRIPTION FOR MY DAUGHTER AND IT IS NEARLY A MONTH AND THE DIGEST OFFICIALS INFORM THAT THEY HAVE NOT RECEIVED THE AMOUNT FROM THE POST OFFICE AND THE COPIES ARE NOT SENT TO MY DAUGHTER TILL DATE. DIGEST IS THROWING THE BLAME ON THE POST OFFICE WHICH IS NOT ACCEPTABLE. IT IS EASY TO THROW THE BLAME ON ANY PUBLIC SECTIOR FOR MANY IN OUR COUNTRY. BUT IT IS A FACT THAT PRIVATE SECTOR LIKE DIGEST ARE ALSO WORSE THAN THE PUBLIC SECTOR. IT IS BETTER THAT THESE PERSONS FIRST SET RIGHT THEIR SYSTEM BEFORE BLAMING SOME BODY.

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ann lindner
Dayton, US
Send a message
Feb 25, 2009 12:35 pm EST

I was under the impression, and I guess either didn't read the fine print or didn't see it, that when I ordered five free gift subscriptions that all I had to pay was $17.97 and of course I do not have the paper I need to check on that point! I keep getting bills that say I owe Reader's Digest another $15.98!:( You can be assured that I will never order this magazine again because it seems that there is a scam in here and the magazine is not even worth what they ask for it anymore. It used to be but they have cut down so much and all it seems to be are the advertisements and not many articles. Sorry Reader's Digest you have lost a customer for good.
Sincerely
Ann Lindner
Acct# RDA467508487

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12:00 am EDT

Reader's Digest / Trusted Media Brands Non acknowledgment of subscription payment

I have been a regular subscriber of Readers Digest. In Apr, 2007, Readers Digest sent me a renewal reminder and I sent them a cheque for Rs 399 the same week. The cheque was encashed in May, 2007 and inspite of over 5 reminders they have even refused to respond to my E mail queries. Their subscription dept in my city asks me to contact their Mumbai office and no one gives any clear answers.

Readers Digest used to be a decent publication but in the recent years has become absolutely pathetic. I am sick and tired of sending them reminders when they don't have the basic decency to respond.

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Reviewer26599
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Nov 20, 2018 12:05 am EST

Number to call is [protected] to claim a super cash lotto, asking for agent Gerald Morgan but cannot get through to the number - either no answer or circuit busy signal.

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wailea
US
Send a message
Nov 19, 2018 9:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I received a bill for a book that I did not order on 6/17/16. Bill date: June 14, 2016. Item was shipped on 05/16.
Acct # [protected]
Request to remove this bill from my account.

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n vijayeswari
US
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Oct 22, 2018 12:13 am EDT
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I will appreciate if all the copies are sent to my residential address : flat b13/13, saf games village, koyambedu, chennai -600107.
please mail all the monthly issues

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chitranjan
IN
Send a message
Jun 07, 2010 10:34 am EDT
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my name is jayant parchure from indore city. i am a subscriber of readers digest . I have not received the r d issues of march, april may 2010. I have sent the complaint but nothing has been heard .. from jayant. email id ranjan56@in.com

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Sara DerMatoian
Fresno, US
Send a message
Jun 15, 2009 12:38 pm EDT

I keep receiving notices to renew my subscription to account [protected]. I sent my check # 4491 dated Nov. 20, 2008 in the amount of $17.97 in reply to your offer to renew my own subscription and receive 4 free subscriptions to friends. I have a bank copy of my check that was deposited to account # 6903843. Since it is a small copy and not too clear, I can't make out the date of deposit. I am concerned about this as I don't want to discontinue my subscription. Please check into this and let me know at: b.dermatoian@comcast.net.

Thank you
Sara DerMatoian

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Ketan chauhan
Send a message
Aug 05, 2008 12:30 am EDT

Dear Sir,
I am recieved one book Art for kids but Due to my long absence, I was unable to receive my remain order

Please send again and obliged.

Ketan Chauhan

My E_mail ID
kmc_1969@rediffmail.com
k2_1969@sify.com

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Deepak Sawhny
Send a message
Nov 02, 2007 12:30 am EDT

[protected] VERY URGENT
I received an email, 2/3 months back, that I had a fantastic chance of winning all sorts of prizes, if I subscribed to One years subscription of Reader's Digest by paying Rs.379/-, which I did by V.P.P.

The email was so gullible that I fell for it lock, stock and barrel & paid what was asked. As far as any prizes, which were given as bait to me, were concerned-All I got was was a breath of Fresh Air!
Thanks for Your well planned " Con-Game".

Be that as it may, very soon, in the end of October, Readers Digest again emailed me, that I again stood to win all sorts of prizes- Fascinating cars, prize money of different magnitudes if I paid, some money- Rs.379/- for what "Con-Game", I WANT TO KNOW ?

I WOULD IMMEDIATELY LIKE TO KNOW, AS I HAVE TODAY RECEIVED - 3 garbage type books by V.P.P. of Rs 379 + Rs.19/-postage = Rs.398/-, which I have paid.

I CLEARLY REMEMBER-that in the email to me a week ago, your email shuffled the Ace & Queen extremely quickly asking me to click the Ace, which will give me 2 Free books. However, it was impossible to click the Ace but suddenly your reply came to me, that I had clicked the "joker" & a photo of the joker was shown to me. IMMEDIATELY YOUR EMAIL CLEARLY TOLD ME THAT I HAD WON 3 FREE BOOKS!

The irony of all this is that, today I received a packet from their postman by V.P.P. asking for Rs,379/-+ Rs.19/- postage= Rs 398/-which I paid.

When opening the packet, this morning, I was shocked to find the same 3 garbage type books -Which You said very clearly that I had won Free!

Hence, kindly explain to me, what is your highly blatant " CON-GAME' all about and IMMEDIATELY REFUND ME THE SUM OF Rs.398/- for the 3 books, which you clearly told me, that I have won for FREE.

Whoever you send with my Rs.398/-, conned from me, can collect the your "garbage type" 3 books, which are lying intact.

Kindly note, that if you do not immediately refund me an amount of Rs.398/-, My Advocate has already been thoroughly briefed in your " Con Game" and I will be immediately filing a criminal case of "Cheating/ Extortion" against the crooked
- READER'S DIGEST & you will be responsible for all the very severe consequences, that will surely arise thereafter.

DEEPAK SAWHNY
###.Editor The Times Of India
3rd floor, Editorial Dept
The Times Of India Bldg.
Mumbai-400 001.
Cell:[protected]

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Ashish Pujari
Send a message
Oct 07, 2007 7:04 pm EDT

Readers Digest service records in India seem to be taking a nose-dive from poor to completely unacceptable!
I had ordered for a gift subscription for my dad about two months ago and till date neither has a single issue reached him, nor have I recieved any communication on this matter. It is disgusting! The RD website is so confusing that getting to an India site customer service to access the phone contact or e-mail, is a real pain!

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Joseph J. Neuschatz
Send a message
Aug 12, 2007 4:51 am EDT

I received a Reader's Digest bill for musical C.D.'s I did not order.

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del brown
Send a message
Jul 11, 2007 1:03 pm EDT

Readers Digest has become a greedy giant. I have responded to their offers, sent them money, they cashed the check... and never received any magazines or replies to my communications.

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12:00 am EDT

Reader's Digest / Trusted Media Brands Nothing in life is free!

Once again (actually I think the 10th time) I have received yet another "A Free Surprise Gift is Waiting For You" I finally said fine just to stop this I will go to the web site. Well Surprise it doesn't take you to Reader's Digest! I guess Mom was right when she said "Nothing in life is free" Reader's Digest stop sending these!

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Overview of Reader's Digest / Trusted Media Brands complaint handling

Reader's Digest / Trusted Media Brands reviews first appeared on Complaints Board on May 22, 2007. The latest review Billed for Books I did not order by RD was posted on Oct 8, 2024. The latest complaint unwanted book club subscription was resolved on Nov 15, 2012. Reader's Digest / Trusted Media Brands has an average consumer rating of 3 stars from 106 reviews. Reader's Digest / Trusted Media Brands has resolved 48 complaints.
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  1. Reader's Digest / Trusted Media Brands Contacts

  2. Reader's Digest / Trusted Media Brands phone numbers
    +1 (877) 342-4775
    +1 (877) 342-4775
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  3. Reader's Digest / Trusted Media Brands emails
  4. Reader's Digest / Trusted Media Brands address
    PO Box 6095, Harlan, Iowa, 51593, United States
  5. Reader's Digest / Trusted Media Brands social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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Reader's Digest / Trusted Media Brands Category
Reader's Digest / Trusted Media Brands is ranked 9 among 173 companies in the Books and Magazines category

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