The complaint has been investigated and
resolved to the customer's satisfactionResolved RCN — RCN UPGRADE sucks!
resolved to the customer's satisfaction
RCN upgraded their cable network to docsis 3 (digital) in the Allentown area.they scheduled me for a upgrade 10/15/09 so I figured ok lets see what they can do.
first thing i noticed is some sub contractor with virgina plates in a white van shows up with a couple of new converter boxes in hand.so I was alittle nervious about letting this guy in my house not being from RCN.so he did the install and couldn't get the new boxes working and said that he would have to come back with different ones so he is rescheduled to come out again in a couple of days but I have decided to go with a whole new service.
my biggest complaint after reviewing this whole RCN upgrade is my channels are all over the place and they have added channels that don't work and even in the channel guide the channels are so spread out you don't know which one works unless you select that channel.I was told by customer support that thats the way the channels are now.this is TOTALLY UNACCEPTABLE
1.did I ask for this upgrade? no
2.did I ask to pay 3 bucks extra per converter box per room? no
3.why are all these channels that don't work being forced down my throat? why is this upgrade being forced down my throat?
come on people we don't have to stand for this type of monopoly.did you know that now RCN has upgraded its network you will be paying more come march rate hikes?
Time to do something:
I am not a promoter for anyone or any company..my wife and I are hard working people trying to put kids through college and stay alive in this economy.so I did some checking around and research and I thought about satillite tv but their rates change after the first year and sat tv has serious cancellation and hidden fees.
so after looking at dsl sat and other options.I found that for my situation someone who is NOT ready to go to HD and just wants basic tv I have made the decision to go with service electric tv in bethlehem pa.check them out you don't need a converter box for every room and you still get cable in every room and the best part is when I'm ready to go to HD with service electric its my choice not theirs.
oh one last tid bit I'm gonna save about 60 bucks a month by switching to sectv.com bundle package.and also they have a bundle promo right now for the first 3 months 79.95 for all 3 internet phone and cable and final bill per month for all 3 is 99 bucks.do the math look at your rcn bill... goodluck