Ralphs Grocery review: customer service ( 1 comment)

Was in there today waiting in line for checkout. An older lady was behind me and was looking at a magazine while she was waiting. She was at the end of the line. What happened next was incorrigible and as a result I will never go there again and urge everyone else not to either. A Ralph's employee went up to the lady and said, " Are you just going to stand there reading or are you going to check out? You need to get in another line unless you are just going to stand there." I kid you not. Totally flustered the older lady and she went to stand next door. I turned to the employee and said "That was incredibly rude. I cannot believe you just said that." She replied, "Well, its my job to keep these aisles clear. She needed to move." To which I replied, " Are you the fire marshal here?" I complained to the checker who just said, "Sorry, honey." Then the rude employee complimented me on my shirt. I told her "Don't compliment me. You need to be apologizing to the lady next to me." Of course, the manager was in the line checking out the older lady and did nothing. I am complaining to corporate office and posting this review on social media. There is no excuse for remotely treating customers that way since we pay these people's salary. Boycotte Ralphs!