Rakhi Worldwide review: Absolute disgrace: a masterclass in deceit and incompetence!

If you value your money, your time, and your sanity, run – don't walk – away from this company. My recent experience with them wasn't just disappointing; it was a calculated act of customer abuse, a textbook example of how not to run a business.

I placed a Rakhi order (Order No. RRWW-24062025447617) on Tuesday, June 24th, 2025, specifically opting for their "Guaranteed delivery in 1-2 working days" at an additional charge of Rs 850. My need was clear: delivery to Washington D.C. by Saturday, June 27th, for a personal, time-sensitive occasion. The extra Rs 850 was a premium I willingly paid for their guarantee.

What I received, however, was a masterclass in broken promises. By Thursday, June 26th, with no shipment notification, I called them, only to be told, with shocking nonchalance, that delivery by Friday was impossible. My immediate response was to cancel the order and request a refund, as the item was now entirely irrelevant to my needs. After a protracted, frustrating "discussion," they finally conceded, promising a refund within 5-7 business days.

Fast forward FOUR WEEKS. Yes, you read that correctly – four weeks of waiting for a promised refund, and countless follow-up calls met with vague assurances of "processing." Then, in a truly audacious move, an email arrived today: "Your order has been shipped!" Not a refund, not an apology for the delay, but a tracking number for an order I had explicitly cancelled and was promised a refund for.

When I contacted them again, their response was beyond infuriating: "The order has now been shipped, and there is no refund." Their "logic"? Paying an extra Rs 850 for a "guaranteed 1-2 working days delivery" means absolutely nothing to them. Shipping an item four weeks late after cancelling and promising a refund is, apparently, "okay" by their standards.

This isn't just poor service; it's outright fraudulent. They took my money for a service they never intended to provide on time, strung me along with false promises of a refund, and then, in a final act of contempt, shipped a useless item weeks later while keeping my money.