[Resolved] Rakbank / The National Bank of Ras Al Khaimah / unauthorized credit card charges

United Arab Emirates

I got the RKABANK credit card from an agent who committed me that there will be no charges ( of any types) on the card. Once I activated this card they levied me with credit shield and insurance without my consent.
Then I was in my home country from 1 March and I got a late payment fees on my card which I never used for even a single dhiram.
I complained customer care about this and they told me we will solve it in 5 days. In that 5 days I got another late payment fees on my card.
Then I again contacted customer care again they told me it will take 3-5 working days but my request got rejected.
Then i visited branch they also did not helped me at all.
Then I made a complaint again on customer care which again got rejected as the executive did not mentioned my statement date.
Today again i have made a complaint still they say it will take 3-5 working days.

I am really fed up with this.

Please help me on this.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Dear Customer

    Please contact us on 04 2130000 or provide your contact number for us to reach you.

    Thank you

    RAKBANK Team

Apr 21, 2019

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