RainSoft review: bad service ( 2 comments)

My husband had signed up to win a free grill at Home Depot to be given away from Rainsoft if we allowed them to come out and do a water test. I knew they would try to sell us a system, but I thought it would be interesting to see what product that had. I very specifically asked how long the demo would take. The person making the appointment said 45 minutes to 1 hour depending on how many questions we had. After one hour my daughter called because we were supposed to meet them for supper. I told the 'water tester' that we had to get going, so i would appreciate it if he could wrap it up. I then told him that he did a good job of showing me my water wasn't good and that his product was good, so 'what was this going to cost?' He actually had the audacity to say that he wasn't a salesman, just there to do the water testing and he would only get paid if he completed the tests. Well, he had DONE the tests, what he hadn't finished was his sales pitch. He continued on with story after story and another half hour later after my daughter called again, I politely said, 'we need to get going'. That's when he got us to sign a survey and grumbled about probably not getting paid because he didn't finish and then proceeded to pull out the contract with all the numbers on it, showing that it will only cost $9, 000, but of course, if we buy tonight he will take off the installation charges, sales tax, etc and it would only end up costing a little under $8.000. when we said that we had many other home improvements to do he gave us the whole 'guilt' pitch about 'don't we care about our health, you can't put a price on health, etc.'

I would have actually thought about purchasing, however a company that has to resort to those kind of sales tactics, and has such little respect for people's time, isn't upfront about trying to sell you a system in the first place... i don't think I would trust anything they say about their product either. Integrity begins with the sales person. In this day and age, people want to be informed and educated- not 'sold', 'high pressured', etc. It reminded me of the kirby salesmen of 30 years ago! Beware... I'm sure there are many options out there for good water treatment systems. I would NEVER let anyone in my house again. I'll go to them and bring my own water sample. I don't appreciate having to try to kick someone out of my house and then made to feel guilty because THEY told me they would only be there 45 minutes to an hour and clearly had planned on staying 2 1/2 to 3 hours. Argh!