The complaint has been investigated and
resolved to the customer's satisfactionResolved RadioShack — unprofessionalism (poor customer service)
resolved to the customer's satisfaction
On 4/5/2009 I visited the Woodstock, GA Radioshack to conduct a refund transaction through an associate at this location by the name of Mike. This man was very rude and assumed right off the bat that I was ineligible for a refund, after calling several of his surrounding colleagues from his personal cellular phone. I had all proper receipts and the 2 items were in their original packaging. The 2 items together total to around $60.00 or so. I was told due to the date of original purchase that a refund in cash was not an option but a store credit would be issued, he fumbled around for several minutes and then told me they were not going to give me anything! He then stated in a very hasty unprofessional manner that he would be notifying some of his other colleagues via e-mail that I was trying to get a refund on a 1 year old purchase, which I had no Idea the purchase had been that far back in time other wise I would have never even attempted the visit. This man really needs some coaching in customer service/dealing with the public!!! HOW RUDE!!!