We bought a towel rail for our new bathroom last week. An excellent service, the towel rail was delivered within 3 days. Unfortunately it was used. It's covered in dents and scratches and has rust coming out the bottom of it. I contacted QS Supplies and they didn't seem surprised at all, just told me to take photos and email them back. Having read some of the complaints about them, I'm not sure it's even worth bothering to do it, they will probably just take the item back, ignore our refund and sell it on to some other unsuspecting customer, in fact this towel rail has probably already been used in this scam on a number of occasions. If they were a reputable company & this was a one off incident, they would have been very embarrased and accomodating and would have taken the towel rail back with an offer of a replacement or a total refund. I think we will do our best to clean it up and sell it on ebay as a used item in order to cut our losses.
SCAM MERCHANTS, AVOID QS SUPPLIES!
The complaint has been investigated and resolved to the customer’s satisfaction.