Q & M Dental Group
Reviews and Complaints

Please don't hire Malaysians. They are just stupid and irresponsible.
Make wrong appointment date and when I reached there not even a single sorry. I paid more than $4000 doing braces and this is the customer service I got. Such a shame.

Quite some time ago, I went for root canal treatment because of some decay in my lower tooth. According to the dentist, he said that the nerve roots under the affected tooth will be removed, and he will replaced it with a fake one. After an hour plus of treatment, he had a temporary replacement tooth done. the actual replacement would have to wait for a few days. I was advised not to bite too hard on the tooth in the meantime.

Low and behold, before I reach back home, the tooth broke into a few pieces. I haven't even started eating yet, and all I had was water. I had to return the next day informing the same dentist that my tooth had broke.

I was charged for another temporary replacement.

Finally the actual replacement arrived and I had completed the root canal treatment.

I took extra effort to take care of my teeth since then. I flossed every night before bed and brush my teeth before I sleep and after I wake up. I would gargle after any meal.

Low and behold, a few months later decay started to form from the very same teeth that I had root canal treatment on. Is this even possible? Wasn't my nerves around that area removed?

The best part is, I can't seem to find any decay myself while looking in a mirror (yes, I check the back of my teeth as well). It would seem as though the decay is coming from under the replacement tooth. Does this mean that the previous dentist did not clean the area properly before filling it up?

I am 100% sure I did a good job taking care of my teeth over the years. And since there was no visible decay, I could only assume the pain is coming from underneath.

Or could it be possible that my nerves grew back?

Nonetheless, I was overcharged for the service. My bill totaled to over 2k for a simple toothache. If this was a mistake on the dentist part, fine, no proof how to own up? However, if this was some sick trick to get your patients back so you get more money, please stop.

I am not asking for any compensation since it was my fault for not taking care of my own teeth at the start, and I do not know much about dentistry to point fingers, so please excuse my passive aggressive tone.

Did anyone else faced such a situation? Or perhaps anyone can recommend how to improve how I take care of my teeth?

Thanks in advance!

Hi,

Q&M are supposed to refund me payment n refund e charges to my CHAS card too which we had a agreement dated on 27 Oct 2020.

I have received e payment refund to my credit card but til today I have not see e refund to my CHAS card .

Pls kindly update me and also I wish to know why my CHAS card was being charged extra more which is reflected in e transaction.

Thank you.

Lim Siew Hoong
Ic s8022313g

I have started my RCT on 28/6/20 at Woodlands Q and M branch and finished everything including crowning on August 2020, but still I had pain and everyweek I was consulting my doctor for my pain and she was just doing crown adjustments, I went about 4-5 times, final time she referred me to a specialist at City square Mall branch. At there they have removed my crown and done temporary but still I had pain, sametime the doctor told me the filling in between the RCT and near tooth came out and he done filling and charged for that. Afterthat they told me to took my wisdom tooth as it was decayed. I removed that but still pain was there. Yesterday (23/10/20) I visted them the doctor told they have doubt that tooth got crack /not and finally I have to extracted that RCT tooth.
For RCT - around 2000 sgd
For filling at specalist center-110 sgd
For wisdom tooth extarction-250 sgd
I paid this much amount but atlast no use, I lost my tooth,
How can I complain for a compensation? Kindly help me

I am extracted 2 of my molar tooth and the dental clinic has overcharged me with total bill $1114.80.

First, when I asked the dentist how much is the cost of the removal of my molar teeth, dr sathy tries not to tell me the full amount but only telling me it could deduct using my medisave. After my emphasis to know the price, then he told me after that.

In the end, I am being charged for s1114.80 for complicated surgery of both removals of my molar tooth that finished within an hour.

Went for annual dental check up washing and polishing at Q and M dental clinoc in Punggol. It was the worst decision made ever. The dentist did a bad job in cleaning i felt very bad pain during the process. It was not the first time cleaning and polishing. After that appointment it my teeth and gums became super sensitive and i felt pain. Cannot eat and bite. Went back and report on my issue the dentist is unapologetic and insist that nothing is wrong.

Went off and called back the clinic requesting for a more experienced dentist yet the counter male staff still joke about it and laughing when i made that request.

I would never go back to Q and M dental anymore. Charges are overpriced as well.

Please choose other dental clinic over Q and M dental group

I went to this Q&M Dental Surgery at 17/7 to check on my tooth as I'm having severe pain. I though it would be just a filling service needed. However, the dentist Dr Joey Chen Chien Jou informed me that I must do an extraction of it rather than filling only. I though most dentist suppose to help clients to remain their teeth and try filling as much as possible. In fact, by just looking at the X-ray alone, he determined that my tooth must be either removed or root canal without even showing me how serious was the condition on the actual tooth itself.
Therefore, I have no choice but to follow the order to do extraction on affected tooth as the root canal is far more expensive which cost more than S$600.

I had checked with the dentist on the actual cost involved for extraction before it even begin. He told me that the cost will be S$100 for extraction and S$80 for X-ray. I had also checked with him whether its possible to claim by using MediSave. He told me that it can only be claim by using MediSave if going for surgery. I was just asking whether its possible, not to proceed on using MediSave. Without asking whether I agreed on using MediSave or not, he already requested the nurse to inform the receptionist to input the claim with MediSave.

At first, he begin by injecting anesthetic to me for total 3 times, I can barely even felt my mouth after that. When the extraction start, he tried to pull out the affected tooth as hard as he can, but somehow he accidentally broke the tooth into pieces. Then he told me to go for another X-ray as the teeth had broken. After that, he continue to remove the left over parts of the tooth.
I thought the entire process would consider a simple extraction only, but somehow after all had been done and go for the bills. I noticed that the receipt is showing with the amount of S$325 surgical procedure instead of the agreed cost of S$100 for extraction only.
All the time I thought the extraction will be S$100 only then proceed with it.
I was not being told that there will be a surgery involved during the entire process.
What I was being informed during the extraction process was the dentist going to use some equipment to drill the bone or so to extract the remaining tooth pieces.
Upon checking with the dentist, he stated that the drilling process was already considered a surgical procedure hence the cost will be S$325, but I was never being informed that it was a surgical process.
If I know it will be that expensive, I would never go for it. I wonder what if the patient is only prepared for S$100, but end up being charged way much higher. And when I think back, it seems like he is purposely doing that surgery so that it is claimable by MediSave. Was this consider a scam?
The whole extraction process is only around 15 min long to remove my tooth. There was no sewing process or any type of surgery which I aware of.
It was only drilling the tooth which seems to be a normal extraction process just like any other dental will do.

I had complaint to the dentist that I was only being informed of the extraction cost of S$100 and not aware of such so call surgery which cost S$325 being initiated.
He seems to push the blame back to me that it is due to my tooth that break out of sudden when he is pulling too hard brutally. I don't get it why it had become my fault when it is him that not professional enough to even do a normal extraction. And due to this failure of extraction, he is forcing this so call surgery on me without even notifying. I had never faced such dentist before who push the blame to the patient and charge more just because he can't perform well on a simple task.
And come to think of it, if my tooth was really that bad, will it be so difficult to extract out? Did he even justify wrongly at the first place? My tooth could had been fix just by filling, but he insisted to remove it or performing root canal to earn more money.

Now, not only my tooth is forcefully remove, I had to pay extra because of someone else mistakes. This doesn't sound right at all.
I would like to request for a refund on the extra charges being applied which is S$225. The agreed charges advised by the dentist is only S$100 as witness by the nurse as well, but the actual charges applied was S$325 instead. And after sum up with other additional charges like x-ray, medicines, sterilization, and admin fee, it becomes a total of S$513 just for extraction of a single tooth (not even a wisdom tooth).
I had cross checked with my colleagues who are local Singaporean and they had never even heard of such costly dental service before for removing a tooth.
If this is how Singapore dental works to scam people money, I would never ever consult any of the dental services here again.

This is the worst dental service I had and I will never go back to this Q&M dental clinic anymore (I went to Pasir Ris White Sands Branch). I had the scaling and polishing service in this dental clinic on today 29-NOV-2016 with doc Ko. During the scaling and polishing process, his actions are not gentle at all and I will say RUDE. He was keep pulling and stretching my lips and my lips are injured after the service. Second, the service took around 15 minutes only whereas which I think he didn't clean in detailed enough. The most ridiculous part is when he said "Done", I looked at the mirror and found that my face has the white chemical powders all over my face and my shirts! They just look at me without doing anything until I asked the wet tissues from them to clean my face. I was so uncomfortable and asked why I have this white powders all over my face and the doctor replied this is the traditional way of dental scaling? I had the scaling services before but I never had this white chemical powders all over my face! Is this your SERVICE to let your customers to walked away with all the white chemical powders on faces and shirts? WTF? Lastly, their charges are not worth at all, S$107 with only 15 minutes scaling and polishing service where I can have more detailed are gentle cleaning + x-ray of teeth + detailed consultations with doctor + mouth wash products at only S$180 at Orchard. This is the very bad experience I had and definitely not recommend this!

I had visited an overseas dentist a couple of months ago and was told I have a couple of small decays. I mentioned this to Dr M Goh when I visited Q&M Dental Whitesands branch. I was charged $120 per filling and had to pay a total of close to $400 inclusive of GST. I was flabbergasted. There were no complex procedures and it took around 20 mins for 3 small fillings. The fee chart showed that a tooth colour filing cost around $70-$120. As mine is a simple and small one, why am I charged the highest rate? This is not right - overcharging a customer just because I don't have a local address despite being a citizen.

I am deeply appalled and shocked at the bad customer service I was given at the Q&M clinic at Bukit Gombak MRT station. On 15 Aug 11, 5.30pm, I walked into the Q&M clinic located at Bukit Gombak MRT station, wanting to enquire about Invisalign braces as my friend is currently undergoing that treatment with Q&M. I approached this long-haired Chinese lady at the counter who was talking on the phone. When she saw me, she glanced up and continued her conversation, without even indicating if she was going to attend to me. I walked in wanting to be a potential customer and was rudely greeted by her horrible customer service. I walked out after 5 minutes because I do not know how long I have to wait for that lady's conversation to end. Her attitude was downright atrocious. Thanks to the bad experience I had, I will now do intensive research to see which dental clinic has favourable responses. Previously, I had wanted to undergo this treatment with Q&M.