Purina

when purina went to new perks program my points disappeared I have called,

emailed, written to purina consumer affairs without getting this corrected. I cannot access the points I have earned My acct show zero although the

"engagement specialists" I have spoken to tell me I have 4530 points I also

have not been able to upload receipts for purchases always get error please try

again no explanation given of what the error is

I buy purina pro plan case of chicken and rice, turkey and rice and chicken vegetable. My complaint is that our house cat will not eat the turkey and rice plus I feed 3 stray cats and I tried giving them the turkey and rice and they won't touch it either. Just wondering if you have had other complaints with the turkey and rice, Just seems really peculiar that the stray cats won't eat it either. Now I have these cans of turkey and rice just sitting around, I hate wasting the money on this, this stuff isn't cheap

Last Thursday, September 7. 2023, I purchased a 30 lbs bag of purina dog food. Within 24 hours my dogs were vomiting and having diarrhea. This continued until Sunday September 10th 2023. I stopped giving them the dog food on September 9th and they both had their last vomit and runny stools that morning. I go to look at the dog food and there was beetles in the food.

I been buying Purina One, Chicken and rice formula for around five years and never had an issue. My last bag I purchased was a 40 lb bag and I purchased it from Schnuck’s supermarket in Eureka, Missouri. After a couple weeks I noticed my dog wasn’t eating it very much, but didn’t give it much thought because the weather has been very hot. I just assumed he wasn’t as hungry from the heat. The day before yesterday I opened the food container and went to get a container full out and to my horror it was infested with Larder Beetles and their larva. After seeing this I immediately emptied the container and took it far out in my yard, soaked it in diesel fuel and incinerated it. After reading about these insects I’m very concerned about infestation, as the container was on my porch attached to my kitchen. I have sprayed the entire area with a pesticide and have relocated my dogs feeding area. Additionally I have sanitized my dogs feeder and scorched the entire unit with a propane torch to kill any possible remnants of these insects. I have not taken my dog to a veterinarian since he shows no symptoms described in the literature I’ve read. I’m concerned that there is an ongoing infestation issue at either your manufacturing facility, or at a warehouse where this food is stored, and wether this food is a concern from this point forward. I am a neighbor to the Purina Farms show facility in Labadie, Missouri and wish to continue supporting Purina, but have a concern now about quality control.

Regards, R. Steve Ward

[protected]

I have 3 indoor cats and buy them Friskies canned cat food, made by Purina. I alternate the various types but last week I bought a 40 pack of Friskies Seafood & Chicken Paté favorites from my local Target. The box they came in wasn't dented in any way but when I started taking out the cans nearly all of them were crunched. As in put in at the factory that way, crunched. This then smooshed the food in the can so when it was opened it came flying out or opened incorrectly and the tin got raggedy and sharp. I couldn't believe these passed quality control. I couldn't return them as I had already opened a few before realizing it was nearly the whole case and wasn't a one-off type situation.

I pay $46 for a 15lbs bag of this because I thought I was paying for top quality food from this company to hopefully find a food that will get rid of my huskies ear infections thinking it maybe an allergic reaction. I have looked up reviews and never thought to look at the ingredients but it has chicken meal in it. Why in the hell am I paying outrageous amounts of money when you put the same crap from cheaper foods into this high protein food that my dog at first liked and now hardly touched is. If I still had the dog food bag I would return it and never buy this product ever again. What a shame that this company would do this to save them money but allow them to charge people more for it because they say they put a little beef and salmon in it. What a joke.

I have a feral cat that I have been feeding for about a year. He loves Friskies Tasty Treasures I buy him 48 at least a month. I am on a limited income and it gets expensive. So iam like great I will try the Purina Rewards Program. I am thinking I buy a lot and I can get rewarded for it. Well as of lately the site claims it can't read my receipts(now that my points have gone up). You would think if they value their customers they would just take a minute and zoom in on the receipt. Very Poor Customer Service. I guess the only way iam going to save on cat food is to switch to 9 Lives! To me they seem like they are scamming people. Or need a more mature person to do the job!

Last week I purchased 2 large bags of Beneful dog food from the Dollar General in Leslie, Missouri. At roughly mid-way through each bag I discovered at least a quarter of the food was clumped with fuzzy mold holding the peices together. This was not only in one; but in both bags I just purchased the day before. I've been buying this brand of food a year now and I'm very disappointed. Especially since my dogs Bambi and Shadow had finally found a food they loved and that I could afford on my budget. I became confident in my choice but now I'm not so sure. I hope this matter is in some way addressed asap.

Thanks, Morgan.

(See if you have a complaint on file in July from me)

This dry dog food has been recommended by our vet, so we've used it for a few years. The 40 lb bag went bad -with bugs with only 2/3 of it used up. I tried to return it to Walmart but the expiration date (3 months) had elapsed the day before. I have the receipt (even though it's hard to read, for $54.00 months ago, and recently (having paid $65.47 for a new bag of it, on 6/6/23). So I'd like my money back, preferably the $65.47 for the new bag since I had to get some earlier and haggle with the manager at Walmart.

I have two great danes.My male is 9 months and my female is 6 weeks younger. They have been on this same dog food since we got them as pups at 8 weeks old. I have never had any issues. We recently bought a bag over the weekend (Sunday 7/16/23) and Monday (7/17) morning woke to my female covered in diarrhea all over her kennel. We limited her food Monday and she did ok. Tuesday my male is now having the same issues. I allowed the female to start eating and Wednesday morning was horrific. The male is now covered in diarrhea, and the female has it again. This 47lb bag of food is far from cheap. I am very confident it has to be a bad bag of food, nothing else has changed. Additionally, after seeking advice on a Dane FB group, there is an issue going on right now with this brand of dog food and I am not the only one. Sad for my puppies. My name is Lisa Morgan and my email is [protected]@gmail.com

I was pouring this into our 2 dogs' dishes today only to see what looked like worms & bugs. We were using this food at our 2nd home in Mo. while we were there as well. One of our dogs got sick and we ended up with a hefty $500. Now I'm wondering if this food was the culprit. I've never in my life had this occur and I've had dogs my whole life. This made me feel sick to even think about what they've digested.

I purchased the 40 count canned friaries. I have approximately 15 can left.

When I opened two cans they all refused to eat their food. One can was mariner’s catch and the 2 nd can was chicken & tuna dinner, both are Best Buy APR2025, numbers 31181157L63821902 and 31111157L63930953.

I opened another can of food and they all accepted it without hesitation.

On 5/2/23 I heard my nursing Mother cat gagging while eating a can of Grilled Turkey Fancy Feast. I opened her mouth and pulled out a 1/4 inch piece of flexible black rubber such as would be used in a gasket. I could see flecks of debris mixed throughout the food and immediately discarded it and the other cans of Turkey that I had. I believe they came from a 24 pack but I no longer have the box. Purchased from Kroger in Richmond VA some time in April 2023. The serial number on the can is 30639052L2A2231648 Expiration March 2025.

This food is nasty and unacceptable. My cats 20 yrs old and she's not picky. I purchase wet cat food once a month on my income and this month I decided to try your brand. My cat is trying to eat it but doesn't seem to be able to tolerate it. I'd like a full refund. This is going to cause my cat to suffer because she needs me to voice her dissatisfaction. I'm so unhappy with fancy feast wet 12 pk of cat food. Ive tried everything ti make it acceptible. Shes going to lose weight and starve waiting for a refund of the worst cat food i've ever seen. How could a purina product be so badly accepted by my car? I've owned a 1000 cars in my 65 years of living. All fed and raised in purina cat food. Help me feed my old cat. Shes hungry!

I went to FreshCo today at 13:55:56 pm 1550 Tecumseh & Huron Church I bought dog food cans cat food cans and a Lg bag of Purina Friskies cat food 7.26 kg. When I got home I opened it to put it in a container and at the bottom of the bag was wet and the food was moldy and smelled bad.I called the store and went to tell them but all I got was the run around again they kepted passing me to someone else and I did not talk to anyone so I left my phone number now this is the second time this has happened to me. The first time it was a Lg bag of Purnia Cat chow. The store number is 9822. Thank you, Kim Gagnier,

CURRENTLY: 2-24-23

Up front, I am aware from previous employment of mfg products that not many customers take time to complain of their dissatisfaction. In fact, only one customer of 20 in my business would take time to complain. They would simply select another manufactuer. THAT IS MY CASE of this matter I will explain:

I am a small Texas Rancher 80 yrs of age. Having purchased PURINA products since I was a young lad working for my father in the 50's. In fact, I wore shirts and shorts made of CLOTH Purina 100 lb feed sacks of Layena Chicken Pellets.

Always the product my father chose. Same here in my business over the years.

HOWEVER, quality of Purina products has eroded and I shall not purchase another sack of Purina Cattle cubes for the time I have remaining in my business. WHY? Well, I shall explain: I feed 28 head of cows daily from a hand applied pellets to the ground where they pick up the pellets. The entire 40 sacks were comprised of CUBES, DUST, & CUBE FRAGMENTS! Seems like the entire contents of each sack were "sweepings" or a matter of curing before processing the cubes? I dunno?

However, I shall search for another supplier of cattle cubes with my next order soon.

ALL written to advise; you must review your Quality Control procedures to avoid more loss of business and the good reputation Purina once had in my business.

Thanks

Willie D. Chavis

Hello,

I purchased a 14 lb bag of this food because the normal Original Purina Dog Chow was out of stock. At first my dogs happily chowed it down rapidly, like usual, then started throwing up and having diarrhea.
Then I noticed, toward the middle of the bag, it was moist and in clumps. As I investigated further, I realized the moist clumps had moldy spots throughout.
I was very concerned, immediately threw away the food, and located the usual Original Dog Chow I’ve feed them all their lives. They are turning their nose up at this too. It is what I’ve fed them their whole lives (10+ years).
I am so disheartened, have always been happy with this product, and now don’t know where to turn.
Have you changed your products formula recently? Please help. Thank you.

We run a boarding cattery at Stoneygate kennels and cattery, Burdon Lane, Sunderland SR3 2PT.
We have used your products for 7 years but recently have found that your pouches of Felix as good as it looks is giving off a Rancid smell as if the product is off or going off and we have been experiencing this for a few months now and we have found that the cats boarding with ourselves are not eating their food and the ones that do are either sick are have diarrhea could you please look into this as we have had no problems with your food other than the last few months.

I look forward to your reply.
Many Thanks
Steve Nelson

I recently purchased a 17 lb. bag of Purina Pro Plan/Salmon and brown rice flavor, for my dogs after my veterinarian recommended it.

My Malteze and Morkie liked it until we reached the bottom half of the bag, when much of the dog food had turned to powder. I literally had to put it through a strainer to retrieve the rest of the kibbles.

I purchased it from Chewi.com in December 2022 and did not keep a receipt.

My dogs are allergic to chicken, so my vet wanted me to try the Salmon recipe.

I wonder if this is an issue with just this flavor or if others have the same problem. My dogs did not get sick, so I do not think it was contaminated or spoiled.

I would love to give the Salmon flavor another chance, but I was not satisfied with my first purchase.

Purchased 22lb bag of Purina One indoor cat weight control. In the bag was some type webbing on the food and larva attached to it as well. This isn’t the first nor the second time this has happened. I’ve attached photos, but not sure they uploaded correctly. This bag was purchased at PetSmart located in Baton Rouge, LA. Store # 1078. 10527 S Mall Dr. 70809. The date was Dec. 15th. I don’t have my receipt accidentally got thrown out. I have a pic of the back of the bag where Purina’s info is on it. I can show in bank statements that did purchase on the 15th of Dec and I spent a total of $99 and some change that day. All one cat food, treats and cat litter.