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Pets4Homes
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85 complaints
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C
10:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On The 20th June my deposit of £162 was taken out of my account, and yet no transaction took place with the seller. On your page it clearly the deposit will not be taken until the transaction is completed I would appreciate a swift return of my deposit back into my account. Thankyou Clive Westney

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J
8:40 am EDT

Pets4Homes - Just trying to post an advert

Only trying to post an advert but my account is blocked, I was trying to rehome an imported dog last year as she wasn’t getting on with my female to the point that I ended up in a hospital with stitches, I have my own puppies due this week, I would like to advertise but when I email customer service, the only response I get is, ‘you can’t sell imported puppies’ no-one even reads my email

Can someone pls look into it

Both parents are my family pets, probably the only litter, both at home in UK Surbiton KT5, can be viewed with puppies when they arrive,

Thank you for reading

Jo

Desired outcome: Can you please reactivate my account

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E
4:57 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today I paid £39.99 for your top boost I have got someone to check on a different device and I don’t even in the listing can u explain this asap because I feel u have taken my money for no service I would like my advert boosted asap or my money back. I’m a 5 star registered breeder who works hard with my dogs and u have left me down

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M
9:06 am EDT

Pets4Homes - Breeder sold us puppy with an inherited disease and he died before he was 6 months old

On October 24th contact seller on Pets4homes about flatcoat retriever puppy. Paid deposit. Viewed, paid and brought Puppy home on 31st October. Puppy seemed unwell and when checked by vet we were told he needed further tests. He was then diagnosed with an inherited kidney disease. He died before he was 6 months old. We have emails of all test results and billing. Unable to send as options are photo and video only.

Desired outcome: Report seller and Full reimbursements.

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P
10:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pets4Homes - pets 4 homes website

i have not listed anything for sale on my pets 4 homes account this year yet they have blocked it and told me i need to go to my local council for a license. I emailed them to ask what are they talking about i have not listed anything since last year and they said i still need to go to my council and get in writing proof i don't need a licence to sale nothing?

I have asked for a managers contact details to make a complaint and been ignored.

I have friends who used to have accounts and they do not any longer as all have been blocked for no reason pets 4 homes obviously doesn't want to run a good business where they sort out issues they just want to ignore you.

Desired outcome: I would like my account opened as the reason they have stated is ridicules

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S
12:46 pm EDT

Pets4Homes - pets4homes

iv sold 3 kitten litters through this site, the first time was fine the deposits all came through to our back with no issue however we now have £200 in customer deposits sat in are account that every time we request to be sent to our bank never arrive. i first contacted them back in January ( although contacting them is a bit of a faf in itself ) they stated there had been an error when creating my account and could I send all my details account numbers and also photos of my driver's licence this was all sent over and I was told that I should now be able to get my money, however that was not the case I then contacted them again in march and they said my bank details are not right and my name isn't a real one but all my details where right and the name was the exact one on my bank card. iv then had to contact them again ( now april) gone through the whole 'there was an error setting up your account' crap sending all the details again. he then said he had manually sent the money over to our bank and it would be with me in up to 4 days! I'm still yet to get this money and i would tell all sellers to stay clear of deposits through the site i honestly think its a total scam

iv tried looking for company details so i can get the money back through small claims court but trying to get any real contact info for them is impossible

Desired outcome: full refund of 200

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10:44 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Iv tried too advatice my dog and the keep blocking my add what's the problem with my add I'd like too no

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P
12:15 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I recently purchased a kennel club registered puppy from pets4homes I have since found out that she was mis advertised. I have tried to negotiate with the price but to no avail. I have offered to receive a full refund and purchase her back as non kennel club registered. Could you please advise. Kind regards Paula

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C
1:22 pm EDT
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Pets4Homes - Purchasing a puppy- Golden retriever

I purchased a puppy from your website. From a breeder in Oldham called Haley. I paid her 50 pound for the micro chip to be registered and changed to my name however I have checked and it seems to be unregistered and therefore not registered to my name. I have messaged the woman numerous times she’s read and not replied. If there’s anything you can do will be much appreciated.

Thank you

Chloe Matthew

Desired outcome: Micro chip becomes registered to my name or refunded 50 pound for me to complete this myself

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ADVERTISIMENT
L
8:58 am EST

Pets4Homes - Misleading emails

I had enquird about a puppy (10 month). I had placed a deposit and sent a few messages back and forth with the current owner.

As I was waiting on the owner to reply to having a time to meet up. I received an email from yourselves confirming "congratulation, you are getting a puppy"

The owner then advised me that she had decided to go with another family.

I believe in receiving said email that the owner was happy to move forward with me.

This was very mislead and let to great hurt and disappointment when I found out I intact was not.

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P
9:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pets4Homes - Banned from site

I've done nothing wrong I hardly go on here I had a dispute with a man who called me every name under the sun some time ago this is awful, I want to be put back on site. It's terrible an adult man who I don't know has done this he wanted money from me straight away I said I'm not doing that until I see the dog he said you'll pay for this you wait and see iv come on here my god what has he said and done.

Desired outcome: i want to go back on site

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S
2:32 pm EST

Pets4Homes - Deposit

I am unable to withdraw my deposit from the website. It appears to be sitting in my Pets4home account I have spoken to the buyer who has informed me that £59 was with drawn from his account on the 11th of December 2021. I have contacted pets4home numerous times without any reply.
I understand the kitchen is a Christmas present for a child, this has cause stress and harm to the buyer and his family he was charged a £9 fee to use the deposit service.

Desired outcome: Deposit to reach my account and apology for the buyer

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H
1:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pets4Homes - I have not received my deposit back

I have tried several times to get my deposit refunded.
Mrs Rachel dematos owner of the puppy I bought has also requested you return my deposit
To me.
I have paid Mrs Dematos the extra £300, 00 in order to get the
the puppy, so I need my deposit back.
It was Paid on 20th Nov and Mrs Dematos confirmed it was in her wallet.
I took delivery of the puppy on 29th of November and whilst I have had an excellent relationship
with the puppies owner this has spoilt the pleasure of my new puppy so please will you sort it out
Regards
Stella Giles

Desired outcome: Payment of deposit returned

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G
7:23 am EST

Pets4Homes - Unethical behaviour

https://www.pets4homes.co.uk/classifieds/7ebcmttep-doberman-x-collie-merle-burnley/

This individual is selling puppies to unsuitable potential pet owners. Case in point, they have said that the puppies, which are doberman/collie crosses, are suitable for flat owners. Anyone in their right mind knows this isn't the case! Moreover, they are selling to houses with young children. It's a disaster waiting to happen.

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ADVERTISIMENT
G
9:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pets4Homes - Service

You posted my advert two weeks too late and when I went to edit it I found out that I needed a link to register however I must have been registered to post! I've been in contact several times and your staff just ignore me. I've now had to have dogs euthanised as I couldn't sell them and want paid for loss £3000. Well then you just kept ignoring me and just kept ignoring me Well then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring meWell then you just kept ignoring me and just kept ignoring men

Desired outcome: £3000 + expenses

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Tried so hard to get a new dog and you couldn't even acknowledge a email and password so disgusting your company is it shouldn't even be accredited to animals hope you get closed down and sued for your incompetence 😡😡😡

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S
3:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pets4Homes - Advert

Advert I've tried to place an advert on your site and you seem to have locked me out and you haven't advertised my advert but you have taken my money out of my bank I've tried to find a way to get in contact with you but if it's been so difficult every time I buy the ticket you just won't accept my email so I can I get in touch with you please can you help me

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E
12:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pets4Homes - My account got removed

My account got removed and after many emails I still haven't received the reason why I can't login to my account which this is absolutely unacceptable
And why my emails getting ignored.
My email address is
Diego.[protected]@outlook.com

Desired outcome: Compensation

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Update by Enzo diego
Sep 30, 2021 12:48 pm EDT

My account got removed and after many emails I still haven’t received the reason why I can’t login to my account which this is absolutely unacceptable
And why my emails getting ignored.
My email address is

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M
5:15 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cannot get on for error 404 on pets 4 homes it won't let me go on anything to look please help How can I fix this please

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This review was chosen algorithmically as the most valued customer feedback.

My account has been in review for 3 weeks now. This is an existing account, that I edited the amount and updated some information. I've emailed 3 times and keep being told it's being worked on ASAP. Can someone please address this and get back to me with a solution ASAP. Also my photos have all been cropped since I edited

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