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Purina Customer Service Phone, Email, Contacts

Purina
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2.4 103 Complaints
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Purina Complaints 103

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4:52 pm EDT
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A bag of Purina Pro Plan Complete Essentials Beef & Rice caused GI issues in my otherwise healthy Lab who had eaten Essentials most of his 10 years. After consuming food from this bag, he began frantically eating grass & vomiting off & on for a week. Then he began having diarrhea. I fasted him & put him on a rice & boiled chicken diet during this time to no...

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5:26 pm EDT
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Purina Purina adult chicken, flavored dog chow

On May 14, 2024, we opened a bag of your Purina dog chow chicken flavor to feed to our dog. This is his preferred brand of dog food. And we have not had any issues prior to this. When we went to scoop out his feed we found some foreign material. It appears to be wood of some sort. we have removed the piece. However, we were concerned that if we hadn’t seen it that our dog could’ve potentially eaten it. i’ve attached some pictures of the piece and also of what I think is the lot code on the bag. We do still have the bag, so if there is additional information that you need to trace, please let us know.

Desired outcome: Please refund.

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J. Prosacco
,
May 15, 2024 9:30 am EDT
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You trust a brand like Purina to feed your dog, and they let this slip through? Totally unacceptable. Your dog deserves better, and so do you.

First, contact Purina directly with all your details: photos, lot code, everything. Be firm and let them know how serious this is. Emphasize the potential harm this could have caused and demand an explanation and a replacement. They need to know this isn’t just a minor issue; it’s about your dog’s safety.

If you don’t get a satisfactory response, make some noise. Use social media to share your experience. Companies hate bad publicity, and they’ll likely take you more seriously. Don’t settle for anything less than a full investigation and assurance that this won’t happen again. Demand the quality and safety your dog deserves.

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5:06 pm EDT
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Purina Employee

I worked at nestle purina in clinton iowa for 8 years a african american supervisor was told by another employee i said negative things about him i never said a word to him but he came right over to where i was working and threatend to punch me in the face i went to the hr department reported it i was fired over thanksgiving break and he got a 3 day suspension he still works there hes heavy into drugs a felon and he threatend to do bodily harm to me his name is torry simms i called hr and asked to explain why he still has a job the lady hung up i think its because im white and hes black

Claimed loss: My Job

Desired outcome: Lawsuit

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Is Purina Legit?

Purina earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Purina to be a trustworthy company. Although there's a 35% resolution rate for customer complaints, which deserves attention, Purina is known for their high standards and safety. If you're thinking about dealing with Purina, it's wise to check how they handle complaints.

We found clear and detailed contact information for Purina. The company provides a physical address, 15 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Purina.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Purina and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Purina's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 35% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Purina. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:53 pm EST
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Purina friskies pate cat food 40 pack

i had walmart ship my 40 pack of friskies pate cat food and it took an extra long time to get to my address, the product that was shipped is unuseable. the cans are all dented, the box was ripped and resealed, very poorly, i have pictures. my cats are older and i always buy the friskies pate for them, i have for years. normally i get great cat food but i just wanted you to see what they will ship to customers, its really not acceptalbe. someone must have dropped it from a high place and then threw them all back in the box and taped it up, put a sticker on it that says SHIP AS IS!

i apologize for complaining but i honestly thought you all should be aware of this. i know that this isnt your fault as a company.

thank you for your time

katie sullenger

[protected]@yahoo.com

[protected]

2072 old milton highway apt 2

walla walla, wa 99362

Desired outcome: maybe a few coupons or a new batch of pate cat food

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7:27 am EDT
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Hi I kept smelling something in my kitchen and when I investigated it was am unopened box of Felix As Good As It Looks. It was actually stuck to the floor. I tried to ascertain what packet(s) were the issue but the smell was so so bad I was almost sick! I disposed of them in the outside bin. But today (as I was about to tackle the mess to the kitchen...

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11:40 pm EDT

Purina Purina one true instinct

I bought a 36lb bag of true instinct turkey and venison high protein from Walmart. I brought it home and dumped it into our big plastic tote. I have 3 dogs and 2 days in a row I noticed there wasn’t hardly any meat pieces in it and it was the high protein so there should had been a lot, so I checked the remaining food in the tote and it was the same way. I don’t know why I just know it wasn’t what I was used too.

Desired outcome: Replacement of some kind.

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6:36 pm EDT
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Purina Purina Pro Plan Dog Food (Beef Shreds)

This last bag purchased September 27, 2023 has caused both my dogs to break out with itchy skin, vomiting, loose stool and ear discharge. We have been feeding this same brand for over a year with good results. I would like to know if this is an isolated incident or if there is a larger problem? Its a very expensive dog food to feed to have these types of side effects.

Desired outcome: Refund or alternative

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12:35 pm EDT
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Purina Purina perks

when purina went to new perks program my points disappeared I have called,

emailed, written to purina consumer affairs without getting this corrected. I cannot access the points I have earned My acct show zero although the

"engagement specialists" I have spoken to tell me I have 4530 points I also

have not been able to upload receipts for purchases always get error please try

again no explanation given of what the error is

Desired outcome: I want my points to show on my account. I want to be able to access them, andI want to be able to upload receipts for products as I buy them.

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7:41 pm EDT
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Purina Purina pro plan turkey and rice wet cat food

I buy purina pro plan case of chicken and rice, turkey and rice and chicken vegetable. My complaint is that our house cat will not eat the turkey and rice plus I feed 3 stray cats and I tried giving them the turkey and rice and they won't touch it either. Just wondering if you have had other complaints with the turkey and rice, Just seems really peculiar that the stray cats won't eat it either. Now I have these cans of turkey and rice just sitting around, I hate wasting the money on this, this stuff isn't cheap

Desired outcome: please refund.

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6:57 pm EDT
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Purina Purina dog food

Last Thursday, September 7. 2023, I purchased a 30 lbs bag of purina dog food. Within 24 hours my dogs were vomiting and having diarrhea. This continued until Sunday September 10th 2023. I stopped giving them the dog food on September 9th and they both had their last vomit and runny stools that morning. I go to look at the dog food and there was beetles in the food.

Desired outcome: I would like a refund plus tax.

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7:13 am EDT
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I been buying Purina One, Chicken and rice formula for around five years and never had an issue. My last bag I purchased was a 40 lb bag and I purchased it from Schnuck’s supermarket in Eureka, Missouri. After a couple weeks I noticed my dog wasn’t eating it very much, but didn’t give it much thought because the weather has been very hot. I just assumed he...

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9:20 am EDT
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Purina Friskies Seafood & Chicken Paté favorites 40 pack

I have 3 indoor cats and buy them Friskies canned cat food, made by Purina. I alternate the various types but last week I bought a 40 pack of Friskies Seafood & Chicken Paté favorites from my local Target. The box they came in wasn't dented in any way but when I started taking out the cans nearly all of them were crunched. As in put in at the factory that way, crunched. This then smooshed the food in the can so when it was opened it came flying out or opened incorrectly and the tin got raggedy and sharp. I couldn't believe these passed quality control. I couldn't return them as I had already opened a few before realizing it was nearly the whole case and wasn't a one-off type situation.

Desired outcome: Please refund or provide coupon

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5:22 pm EDT
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Purina Purina pro true instinct beef and salmon

I pay $46 for a 15lbs bag of this because I thought I was paying for top quality food from this company to hopefully find a food that will get rid of my huskies ear infections thinking it maybe an allergic reaction. I have looked up reviews and never thought to look at the ingredients but it has chicken meal in it. Why in the hell am I paying outrageous amounts of money when you put the same crap from cheaper foods into this high protein food that my dog at first liked and now hardly touched is. If I still had the dog food bag I would return it and never buy this product ever again. What a shame that this company would do this to save them money but allow them to charge people more for it because they say they put a little beef and salmon in it. What a joke.

Desired outcome: For people to boycott this company until they put in only the ingredients you are paying for.

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4:43 pm EDT
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Purina Purina Rewards Program

I have a feral cat that I have been feeding for about a year. He loves Friskies Tasty Treasures I buy him 48 at least a month. I am on a limited income and it gets expensive. So iam like great I will try the Purina Rewards Program. I am thinking I buy a lot and I can get rewarded for it. Well as of lately the site claims it can't read my receipts(now that my points have gone up). You would think if they value their customers they would just take a minute and zoom in on the receipt. Very Poor Customer Service. I guess the only way iam going to save on cat food is to switch to 9 Lives! To me they seem like they are scamming people. Or need a more mature person to do the job!

Desired outcome: To let them no that the lack of empathy this site has is disgusting!

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8:58 pm EDT
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Purina Beneful adult dog food

Last week I purchased 2 large bags of Beneful dog food from the Dollar General in Leslie, Missouri. At roughly mid-way through each bag I discovered at least a quarter of the food was clumped with fuzzy mold holding the peices together. This was not only in one; but in both bags I just purchased the day before. I've been buying this brand of food a year now and I'm very disappointed. Especially since my dogs Bambi and Shadow had finally found a food they loved and that I could afford on my budget. I became confident in my choice but now I'm not so sure. I hope this matter is in some way addressed asap.

Thanks, Morgan.

Desired outcome: FRESH Replacements would be appreciated.

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2:57 pm EDT
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Purina One Lamb & Rice Dry Dog Food

(See if you have a complaint on file in July from me)

This dry dog food has been recommended by our vet, so we've used it for a few years. The 40 lb bag went bad -with bugs with only 2/3 of it used up. I tried to return it to Walmart but the expiration date (3 months) had elapsed the day before. I have the receipt (even though it's hard to read, for $54.00 months ago, and recently (having paid $65.47 for a new bag of it, on 6/6/23). So I'd like my money back, preferably the $65.47 for the new bag since I had to get some earlier and haggle with the manager at Walmart.

Desired outcome: $65.47 for a new bag of the One Lamb and Rice Dry Dog Food

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1:48 pm EDT
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Purina Purina Pro Plan puppy large breed dry 47 lb

I have two great danes.My male is 9 months and my female is 6 weeks younger. They have been on this same dog food since we got them as pups at 8 weeks old. I have never had any issues. We recently bought a bag over the weekend (Sunday 7/16/23) and Monday (7/17) morning woke to my female covered in diarrhea all over her kennel. We limited her food Monday and she did ok. Tuesday my male is now having the same issues. I allowed the female to start eating and Wednesday morning was horrific. The male is now covered in diarrhea, and the female has it again. This 47lb bag of food is far from cheap. I am very confident it has to be a bad bag of food, nothing else has changed. Additionally, after seeking advice on a Dane FB group, there is an issue going on right now with this brand of dog food and I am not the only one. Sad for my puppies. My name is Lisa Morgan and my email is [protected]@gmail.com

Desired outcome: research and coupons to replace.

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7:13 pm EDT
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Purina Complete Adult Chicken Flavor-- Sku#[protected]

I was pouring this into our 2 dogs' dishes today only to see what looked like worms & bugs. We were using this food at our 2nd home in Mo. while we were there as well. One of our dogs got sick and we ended up with a hefty $500. Now I'm wondering if this food was the culprit. I've never in my life had this occur and I've had dogs my whole life. This made me feel sick to even think about what they've digested.

Desired outcome: I want to know if there have been recalls. I also want reimbursement for the food.

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Larvae in Purina dog chow
Elbert, US
Jul 14, 2023 8:26 pm EDT

Meant to say looked like larvae instead of worms.

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9:55 pm EDT
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Purina Friskies pate can cat food

I purchased the 40 count canned friaries. I have approximately 15 can left.

When I opened two cans they all refused to eat their food. One can was mariner’s catch and the 2 nd can was chicken & tuna dinner, both are Best Buy APR2025, numbers 31181157L63821902 and 31111157L63930953.

I opened another can of food and they all accepted it without hesitation.

Desired outcome: I appreciate a response.

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11:55 am EDT

Purina Foreign object in 3oz Grilled Turkey Fancy Feast

On 5/2/23 I heard my nursing Mother cat gagging while eating a can of Grilled Turkey Fancy Feast. I opened her mouth and pulled out a 1/4 inch piece of flexible black rubber such as would be used in a gasket. I could see flecks of debris mixed throughout the food and immediately discarded it and the other cans of Turkey that I had. I believe they came from a 24 pack but I no longer have the box. Purchased from Kroger in Richmond VA some time in April 2023. The serial number on the can is 30639052L2A2231648 Expiration March 2025.

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Overview of Purina complaint handling

Purina reviews first appeared on Complaints Board on Jul 28, 2009. The latest review Pro plan was posted on Jun 17, 2024. The latest complaint Purina adult chicken, flavored dog chow was resolved on May 14, 2024. Purina has an average consumer rating of 2 stars from 103 reviews. Purina has resolved 37 complaints.
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  1. Purina Contacts

  2. Purina phone numbers
    800 897 1971
    800 897 1971
    Click up if you have successfully reached Purina by calling 800 897 1971 phone number 13 13 users reported that they have successfully reached Purina by calling 800 897 1971 phone number Click down if you have unsuccessfully reached Purina by calling 800 897 1971 phone number 5 5 users reported that they have UNsuccessfully reached Purina by calling 800 897 1971 phone number
    72%
    Confidence score
    UAE
    8800 200 8900
    8800 200 8900
    Click up if you have successfully reached Purina by calling 8800 200 8900 phone number 1 1 users reported that they have successfully reached Purina by calling 8800 200 8900 phone number Click down if you have unsuccessfully reached Purina by calling 8800 200 8900 phone number 0 0 users reported that they have UNsuccessfully reached Purina by calling 8800 200 8900 phone number
    100%
    Confidence score
    Russia
    +1 (800) 614-5315
    +1 (800) 614-5315
    Click up if you have successfully reached Purina by calling +1 (800) 614-5315 phone number 0 0 users reported that they have successfully reached Purina by calling +1 (800) 614-5315 phone number Click down if you have unsuccessfully reached Purina by calling +1 (800) 614-5315 phone number 0 0 users reported that they have UNsuccessfully reached Purina by calling +1 (800) 614-5315 phone number
    Mexico
    +1 (800) 778-7462
    +1 (800) 778-7462
    Click up if you have successfully reached Purina by calling +1 (800) 778-7462 phone number 0 0 users reported that they have successfully reached Purina by calling +1 (800) 778-7462 phone number Click down if you have unsuccessfully reached Purina by calling +1 (800) 778-7462 phone number 0 0 users reported that they have UNsuccessfully reached Purina by calling +1 (800) 778-7462 phone number
    United States
    +1 (800) 268-5345
    +1 (800) 268-5345
    Click up if you have successfully reached Purina by calling +1 (800) 268-5345 phone number 0 0 users reported that they have successfully reached Purina by calling +1 (800) 268-5345 phone number Click down if you have unsuccessfully reached Purina by calling +1 (800) 268-5345 phone number 0 0 users reported that they have UNsuccessfully reached Purina by calling +1 (800) 268-5345 phone number
    Canada
    +61 180 073 8238
    +61 180 073 8238
    Click up if you have successfully reached Purina by calling +61 180 073 8238 phone number 1 1 users reported that they have successfully reached Purina by calling +61 180 073 8238 phone number Click down if you have unsuccessfully reached Purina by calling +61 180 073 8238 phone number 0 0 users reported that they have UNsuccessfully reached Purina by calling +61 180 073 8238 phone number
    100%
    Confidence score
    Australia
    +64 800 738 847
    +64 800 738 847
    Click up if you have successfully reached Purina by calling +64 800 738 847 phone number 1 1 users reported that they have successfully reached Purina by calling +64 800 738 847 phone number Click down if you have unsuccessfully reached Purina by calling +64 800 738 847 phone number 0 0 users reported that they have UNsuccessfully reached Purina by calling +64 800 738 847 phone number
    100%
    Confidence score
    New Zealand
    +852 28 596 333
    +852 28 596 333
    Click up if you have successfully reached Purina by calling +852 28 596 333 phone number 2 2 users reported that they have successfully reached Purina by calling +852 28 596 333 phone number Click down if you have unsuccessfully reached Purina by calling +852 28 596 333 phone number 0 0 users reported that they have UNsuccessfully reached Purina by calling +852 28 596 333 phone number
    100%
    Confidence score
    Hong Kong
    +86 400 650 5016
    +86 400 650 5016
    Click up if you have successfully reached Purina by calling +86 400 650 5016 phone number 1 1 users reported that they have successfully reached Purina by calling +86 400 650 5016 phone number Click down if you have unsuccessfully reached Purina by calling +86 400 650 5016 phone number 0 0 users reported that they have UNsuccessfully reached Purina by calling +86 400 650 5016 phone number
    100%
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    China
    +43 15 451 452
    +43 15 451 452
    Click up if you have successfully reached Purina by calling +43 15 451 452 phone number 1 1 users reported that they have successfully reached Purina by calling +43 15 451 452 phone number Click down if you have unsuccessfully reached Purina by calling +43 15 451 452 phone number 0 0 users reported that they have UNsuccessfully reached Purina by calling +43 15 451 452 phone number
    100%
    Confidence score
    Austria
    +49 696 671 3088
    +49 696 671 3088
    Click up if you have successfully reached Purina by calling +49 696 671 3088 phone number 1 1 users reported that they have successfully reached Purina by calling +49 696 671 3088 phone number Click down if you have unsuccessfully reached Purina by calling +49 696 671 3088 phone number 0 0 users reported that they have UNsuccessfully reached Purina by calling +49 696 671 3088 phone number
    100%
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    Germany
    +33 800 226 462
    +33 800 226 462
    Click up if you have successfully reached Purina by calling +33 800 226 462 phone number 1 1 users reported that they have successfully reached Purina by calling +33 800 226 462 phone number Click down if you have unsuccessfully reached Purina by calling +33 800 226 462 phone number 0 0 users reported that they have UNsuccessfully reached Purina by calling +33 800 226 462 phone number
    100%
    Confidence score
    France
    +39 800 525 505
    +39 800 525 505
    Click up if you have successfully reached Purina by calling +39 800 525 505 phone number 1 1 users reported that they have successfully reached Purina by calling +39 800 525 505 phone number Click down if you have unsuccessfully reached Purina by calling +39 800 525 505 phone number 0 0 users reported that they have UNsuccessfully reached Purina by calling +39 800 525 505 phone number
    100%
    Confidence score
    Italy
    +44 800 212 161
    +44 800 212 161
    Click up if you have successfully reached Purina by calling +44 800 212 161 phone number 1 1 users reported that they have successfully reached Purina by calling +44 800 212 161 phone number Click down if you have unsuccessfully reached Purina by calling +44 800 212 161 phone number 1 1 users reported that they have UNsuccessfully reached Purina by calling +44 800 212 161 phone number
    United Kingdom
    +34 935 478 921
    +34 935 478 921
    Click up if you have successfully reached Purina by calling +34 935 478 921 phone number 1 1 users reported that they have successfully reached Purina by calling +34 935 478 921 phone number Click down if you have unsuccessfully reached Purina by calling +34 935 478 921 phone number 0 0 users reported that they have UNsuccessfully reached Purina by calling +34 935 478 921 phone number
    100%
    Confidence score
    Spain
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  3. Purina emails
  4. Purina address
    PO Box 2530, Largo, Florida, 33779, United States
  5. Purina social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 18, 2024
Purina Category
Purina is ranked 6 among 162 companies in the Animals and Pets category

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