Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Gambling PurePlay Complaints #2-21
PurePlay

PurePlay review: delayed payment ( 4 comments)

R
Author of the review
11:30 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Since 11/04/18 until 12/6 i won a total of $600. On 12/21/18 I e mail and was told it was approved on 12/12/18 and just waiting from their finance team to mail the check. I e- mail them 4 more times and the same answer and that support have no control on mailing checks. On wednesday 1/23/19 I tried to log and first was told the site is in maintenance and the same thing the next day. Yesterday 1/25/19 i cant even log in the site, Support have not answered my e mail since thursday, whats going on with this site

Update by renato cortes
Feb 21, 2019 4:10 pm UTC

I received a letter from a new york court saying pp filed for chapter 7/bankcrupcy on 2/13/19 and the hearing is scheduled on 3/20/19 so its official pp is gone

Keywords:
answered approved check finance log in mailing maintenance site support won
More
Send message
Copy link
Report
4 comments
Add a comment
J
J
Judy Corry
South Lake Tahoe, US
9 comments
Send a message
Jan 26, 2019 12:21 pm UTC

It is crazy! We are unable to play and unable to get paid but they have no problem collecting our membership fees. Just what is it we are paying for?

More
Copy link
Report
D
D
Debra Ackerman
Alexandria, US
1 comments
Send a message
Jan 26, 2019 8:07 pm UTC

They are still offline

More
Copy link
Report
J
J
Jacqueline Enriquez
Atlanta, US
1 complaint
6 comments
Send a message
Jan 30, 2019 3:45 pm UTC

I am owed money since November and have the same problem.

More
Copy link
Report
A
A
AndiK
Aurora, US
4 comments
Send a message
Feb 09, 2019 1:35 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

They owe me over $600. And of course, no email response. There are players posting in the Facebook, Pure Play Poker page who may provide some information. I am surprised that PP hasn't deleted them. Obviously they do not care.

More
Copy link
Report

More PurePlay reviews & complaints

PurePlay - scam 145
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
PurePlay - seems to be a swindle 14
PurePlay - fraud 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
PurePlay - payment and site function 46
PurePlay - site is down without warning 17
PurePlay - fraud
PurePlay - prize winnings
PurePlay - payment not received
PurePlay - moving problems 1
PurePlay - deceptive online practice
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all PurePlay reviews and complaints

  1. PurePlay Contacts

  2. PurePlay phone numbers
    +1 (800) 804-4817
    Click up if you have successfully reached PurePlay by calling +1 (800) 804-4817 phone number 0 0 users reported that they have successfully reached PurePlay by calling +1 (800) 804-4817 phone number Click down if you have unsuccessfully reached PurePlay by calling +1 (800) 804-4817 phone number 0 0 users reported that they have UNsuccessfully reached PurePlay by calling +1 (800) 804-4817 phone number
  3. PurePlay emails
  4. PurePlay address
    #293, 660 4th Street, San Francisco, California, 94107, United States
  5. PurePlay social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 19, 2026
PurePlay Category
PurePlay is ranked 45 among 59 companies in the Gambling category
#43 Cache Creek Casino Resort Cache Creek Casino Resort #44 Batavia Downs Gaming Batavia Downs Gaming #45 PurePlay PurePlay #46 Pennsylvania Lottery / PA Lottery Pennsylvania Lottery / PA Lottery #47 William Hill William Hill
PurePlay Alternatives
1xBet 1362 reviews Mostbet 4 reviews Bovada 138 reviews World Poker Tour (WPT) 30 reviews Ace2Three 9 reviews