CB Residential Rentals Public Storage Complaints #2-21

Public Storage review: Service

ValerieKing297 of New York, US

Dec 04, 2023 11:10 am UTC

Verified customer

Public Storate 1250 Rockaway Ave. Bklyn NY 11236
Account #: [protected]
Space: A521

I have been paying my bill, on time, for this acount for quite some time now (via app). When I went to pay the bill for December 2023, I noticed the bill was more than usual. This facility added a late fee from another account to this account. EVERY time I call headquarters to make a complaint, I get nothing but a recording redirecting me elsewhere. I did pay the $342.00 but the $75 is still on my bill. By the time January 2024 arrive, this facility will be expecting me to pay the $75 plus another late fee.

Desired outcome: Remove the late fee from THIS account.

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Public Storage phone numbers

+1 (800) 567-0759

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Existing Customers

+1 (800) 688-8057

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+1 (866) 444-4747

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Pay by Phone

+1 (888) 797-6980

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Public Storage emails

support@publicstorage.com

100%
Confidence score: 100%

Support

lkind@publicstorage.com

89%
Confidence score: 89%

Public Storage address

701 Western Avenue, Glendale, California, 91201, United States

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