The complaint has been investigated and
resolved to the customer's satisfaction
Public Storageitems stolen 13 months ago and I was not notified


I began renting storage unit B254 In April 2009 from Public Storage located at 1155 Belvedere Road, 33405. I visited the unit on 16 August 2012 to organize and remove items and move out as I had planned relocation from the area. At that time, I arrived to the unit, to find locks intact, but my property missing. I immediately notified police and property management prior to entering my unit. Upon speaking with both parties, it came to my attention that the property, including my unit, was burglarized on 27 July 2011. Subsequent to that the property made several attempts to contact me via phone. After failing to notify by phone they ceased attempts, despite having email and physical address to correspond and notify. I continued to pay rent on the facility for the subsequent 13 months, unbeknownst to me that my property had been stolen.

There was no apparent damage to my locks, of which I held two sets of keys issued to me. When I spoke to the property manager on 16 August, the property manager remarked: "I thought it looked weird, after that night, and I had it on a watch list, as the locks were tampered with. I thought the owner had taken everything they wanted and were going to skip and move out. It seemed strange for someone to pay rent for just papers left."


  • Si
    silverspeed Sep 26, 2012

    robert fregosa

    sold our property without a notice, and has taken payments then reversed then to screw with us, then he filed lawsuits he never delivered to win, this is in the san diego chula vista area and other victims should speak up.ds
    I will find the persons who bought our stufff and have them arrested in mexico, since they do not have legal title in mexico for the property ccording to mexican laws, and being a dual citizen of mexico, helps our case, if robert goes to mexico any part he will be arrested for exporting stolen goo

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.