ProtonMail
Reviews and Complaints

I recently came across reviews of ProtonMail and was immediately drawn in due to the hype surrounding the level of security they offer. However, upon reading through some of the reviews, I noticed that there was one customer who claimed to have been shut down by Proton due to a refund request on a paid upgrade subscription that was never activated. While this may have seemed like a red flag at first, upon further reading, I found out that the customer had actually received a full refund via Paypal, and was quite happy with the result.

Seeing this review made me wonder about ProtonMail's customer service and policies, as I imagine most people would when coming across a negative review. However, it's important to remember that there are always going to be customers who have unique experiences and may not mesh well with a certain provider.

Despite this one negative review, ProtonMail continues to receive overwhelmingly positive ratings from customers within the IT community. Many people praise the email provider for its commitment to privacy and security, both of which are becoming increasingly important in today's digital age.

One of the standout features of ProtonMail is its end-to-end encryption, which ensures the privacy and confidentiality of all emails sent and received through the service. Additionally, the company is based in Switzerland, which has some of the strongest privacy laws in the world, giving customers peace of mind in knowing that their emails are being handled in a secure manner.

All in all, while it's important to take negative reviews into consideration, it's also important to consider the larger context and weigh the experiences of multiple customers before making a decision. For me personally, ProtonMail seems like a trustworthy provider that takes the privacy and security of its customers seriously, and I plan on giving it a try in the near future.

I had a rather unpleasant experience with ProtonMail and felt compelled to share my disappointment with the internet community. To say that I was frustrated would be an understatement. Upon trying to log into my account, I was met with an error message that informed me that my account had been disabled. You can imagine my shock and dismay when I realized that none of my important email documents, receipts, contacts and copies of bank transactions could be accessed anymore. It was a nightmare.

What really rattled me about this situation is that there was absolutely no warning or explanation as to why my account was disabled in the first place. It felt as though ProtonMail had simply and carelessly thrown all my data away without a second thought. As a customer, this is unacceptable. The careless handling of my data with no explanation is a breach of trust that has left me feeling pretty disappointed and angry.

I believe that every customer should be able to trust that their email provider will safeguard their personal and professional information. Unfortunately, ProtonMail failed to deliver on their promise. As much as I appreciate their security features, it seems that they haven't quite mastered customer service, which is equally important in today's digital landscape. It's essential for companies to offer clarity, transparency, and accountability, especially when customer's data and personal information is involved.

Overall, it's hard to recommend ProtonMail after my terrible experience. They clearly need to improve their communication and customer service if they wish to maintain a loyal customer base.

As a cybersecurity-conscious consumer, I decided to give ProtonMail a try. I went ahead and purchased the yearly subscription plan, with the intention of using it for an extended period and then writing a review. However, after just 30 minutes of testing out the platform, I unfortunately came to the conclusion that it was not fulfilling my needs.

Not wanting to waste any time or money, I immediately proceeded to cancel my subscription, thinking that a refund would be a simple and straightforward process. However, to my disappointment, ProtonMail refused to offer me a refund and instead provided me with credit for future use.

Needless to say, I was extremely disappointed by this response. As a paying customer, I expected better customer service and more flexible refund policies. While I understand that companies have their own policies and procedures, I believe that customers should feel valued and supported, especially when they are making a legitimate effort to use a new product or service.

Overall, I cannot recommend ProtonMail based on my experience. As a consumer, I believe that it is always important to trust a company that values their customers and is willing to work with them to address any issues or concerns. Based on my experience with ProtonMail's customer service and refund policies, I do not believe that they meet this standard.

When it comes to email providers, I have always been wary of giving away my personal information and online safety. That is why I decided to give ProtonMail a shot. However, I was not impressed with their requirement of asking me the last email I ever made with precision answers. It was not practical, especially since not everyone keeps track of their past emails, which happened to be the case for me.

Moreover, I had some trouble with their payment system. I had paid for their service but did not receive it. When I asked for their assistance in this matter, they were not very helpful at all. I felt as though they took my money without providing the service that I paid for. It was a frustrating and disappointing experience overall.

Despite my grievances, I do have to say that ProtonMail is a secure and private email provider. It is an excellent choice for individuals who value privacy and safety. ProtonMail has established itself as one of the most trusted email providers globally, and their user interface is straightforward and easy to navigate.

In conclusion, although I had a negative experience with ProtonMail's payment system, I still think it is worth checking out. It comes with robust security features and ensures maximum privacy for its users. So, if you are looking for an email provider that prioritizes your online safety, you might consider ProtonMail.

I've been using ProtonMail for quite some time now, and I can't help but feel a little disappointed with their customer service lately. I had a question that I needed help with, and it's been over 10 days and I still haven't gotten a response. I've never had to wait this long before, and I must admit that it's starting to bother me a little.

Their initial response was not very helpful either. It felt like a blanket response that didn't really address my issue. They suggested that I reinstall the app, but that didn't solve my problem. So I reached out again, twice actually, and still haven't heard back. I'm starting to wonder if my message got lost in the shuffle or if they're simply too busy to respond.

The thing is, I really like the service that ProtonMail provides. It's secure, easy to use, and has all the features that I need. But this lack of customer service is making me question whether or not it's worth sticking around. I know that they've been growing rapidly, but I can't help but feel a little let down by this experience.

I hope they respond soon and provide some assistance with my issue. I really want to continue using ProtonMail, but they need to step up their customer service game if they want to retain loyal customers like me.