Concerned cooker,
My name is Liz and I am with the Sears Cares escalations team. We are terribly sorry for the mishaps you have been experienced with your range. From your post we can see that we certainly have let you down and would like to offer some assistance. We would like the opportunity to speak with you to address your concerns. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Concerned cooker), to smadvisor@searshc.com. We look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Jameson Lukasik,
We're truly sorry for the frustration and confusion over your Sears account. My name is David with our Sears Social Media Support Team. If you’d like our assistance, we would be happy to help get you in touch with a supervisor with Citibank, who handles all of Sears’ credit and financial matters. Please send us an email containing your preferred contact information, including the phone number used at the time of purchase, to SMAdvisor@searshc.com. Please include your screen name (Jameson Lukasik), so we may expedite your request, and we look forward to assisting you.
David W.
Social Media Moderator
Sears Social Media Support
Unhappykitchencustomer,
My name is Liz and I am with the Sears Cares escalations team. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have failed met that goal. We are terribly sorry for the mishaps you have been experienced with your kitchen remodeling and lack of customer service you have received. From your post we can see that we certainly have let you down and would like to offer some assistance. We would like the opportunity to speak with you to address your concerns and restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (unhappykitchencustomer), to smadvisor@searshc.com. We look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
TomoC,
My name is Liz and I am a member of the Sears Cares Escalation Team. I came across your post and wanted to express our apologies for the difficulties you have experienced with your dehumidifiers. It sounds as if we have let you down on just about every level imaginable and would like to offer our assistance. We would like the opportunity to speak with you and address your concerns. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (TomoC), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Concerned in Pittsburgh,
We apologize for failing to meet your expectations of your stove. My name is Liz and I am a member of the Sears Social Media Support team. I saw your post and wanted to offer our assistance. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your situation. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the stove was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Concerned in Pittsburgh) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Nervous to Cook,
I saw your comment today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Cares Escalations team. We are sorry for the troubles you have encountered with your stove. We can truly understand your frustrations with what has occurred. We would appreciate the opportunity to discuss your experience and address your concerns. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Nervous to Cook), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R
Social Media Moderator
Sears Social Media Support
Dear Nadene,
My name is Susan with Sears Social Media Support Escalations team. We apologize for any negative customer service or delivery experience you may have experienced. We expect all of our associates and call center agents to build customer relationships and it does not seem this happened. We value your business very much and would like to offer the assistance of a dedicated Case Manager who can follow up with your treadmill delivery and help to resolve this situation. Because you have already provided your contact information, I will forward your information over to the Sears Cares team and a Case Manager will contact you as soon as possible, Thank you in advance for your patience and we look forward to speaking with you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Nadene Johnson,
My name is Liz and I am with the Sears Cares escalations team. We are terribly sorry for the mishaps you have been experienced with your treadmill purchase and lack of customer service you have received. From your post we can see that we certainly have let you down and would like to offer some assistance. We would like the opportunity to speak with you to address your concerns and restore your faith in Sears. We will forward your information to our case management team for contact. If you have any questions or concerns, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Nadene Johnson), to smadvisor@searshc.com. We look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
phyllis loeb,
Thanks you for reaching out and informing us about your recent repair experience with your washing machine. We are saddened to see that we have not been able to meet your repair expectations at this point in time. We would like to reach out and speak with you to provide you the service and assistance you deserve as a valued member. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the washing machine was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (phyllis loeb) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Kurt M.
Social Media Moderator
Sears Social Media Support
Jan Alicaway,
Thank you for taking the time to inform us about your recent repair experience with your Maytag Dryer. My name is Kurt from the Sears Social Media Support Team. We would like to reach out and speak with you about this frustrating experience you have encountered. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Jan Alicaway) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Kurt M.
Social Media Moderator
Sears Social Media Support
Dear Discouraged sandy,
We apologize for the challenges you’ve experienced concerning your washing machine repairs. We certainly understand the inconvenience of not having a properly functioning washer in your home. I can only imagine how frustrated you must feel especially after replacing parts on the washer and washing a relatively small load of clothing takes 2 hours. My name is Brian L, and I’m a member of the Sears Social Media Support team. Having said this, we’d like the opportunity to speak with you to see what options we may have to help resolve this issue. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference your post (Discouraged sandy), to smadvisor@searshc.com and a case manager will contact you directly. Again, we’re sorry for the repair difficulties and we look forward to speaking with you soon.
Thank you,
Brian L.
Social Media Moderator
Sears Social Media Support
Dear robw235,
Thank you for taking time to post about your Kenmore electronic range; for what you’ve described, we know this situation is of great concern. I came across your post today and thought I would reach out to you to offer some assistance with this issue. My name is Brian L, and I am a member of the Sears Social Media Support team. We would be more than happy to have a dedicated case manager follow up with you to see what options may be available to resolve this matter. As time allows, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference your post (robw235), to smadvisor@searshc.com. Again, we’re sorry for the repair difficulties and we look forward to speaking with you soon.
Thank you,
Brian L.
Social Media Moderator
Sears Social Media Support
Dear Roger,
Thank you for bringing what you experienced with your water softener installation to our attention. For many years Sears has continuously aspired to maintain a high standard of providing quality products and first-rate member services. It appears in some way we missed the mark in the level of service you were provided. My name is Brian and I am a member of the Sears Cares Social Media Support team. I discovered your post today and I thought I would reach out to you to offer our assistance. So that we may contact you, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference your post (roger Bailey), to smadvisor@searshc.com. We apologize for the difficult encounters you have experienced and we look forward to speaking with you soon.
Thank you,
Brian L.
Social Media Moderator
Sears Social Media Support
Mr. Schlabach,
Thank you for your post and for the feedback regarding the issues that you have had with your Kenmore Elite range. My name is Jack and I am with the Sears Social Media Escalations team. We apologize that the range has not performed as expected and we would like speak with you about the range in greater detail by having a case manager contact you. If you would like to speak to us about this, please email the following information – your contact phone number, screen name (Schlabach), and phone number used at the time of purchase to smadvisor@searshc.com. Again we’re sorry for any trouble this may have caused and we look forward to speaking to you soon.
Thank you,
Jack C.
Social Media Moderator
Sears Social Media Support
BiloxiSpring,
We appreciate your taking the time to provide the feedback about the issues that you have had with your Kenmore Elite Oasis washer. My name is Jack and I am with the Sears Social Media Escalations team. In reading your post, I can see that you have been through a lot of aggravation and have endured a considerable amount of sub-standard customer service to this point trying to get the washer working properly. We would like to discuss this with you in greater detail by having a case manager contact you. If you would like to speak to us about this, please email the following information – your contact phone number, screen name (BiloxiSpring), and phone number used at the time of purchase to smadvisor@searshc.com. Again we’re sorry for any trouble this may have caused and we look forward to speaking to you soon.
Thank you,
Jack C.
Social Media Moderator
Sears Social Media Support
Dear Jack,
My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that a single dedicated Case Manager will help resolve your issue. Please accept our apologies for the difficulties you are having receiving assistance with your washer issue. We understand the limitations involved with both your wife and you being disabled and would like to offer our assistance to help resolve this situation. We pride ourselves on making sure our valued members are satisfied with our products and services and it appears we have not met that goal here.
At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Jack Koontz) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Hello Terry30169,
Thank you for making us aware of the challenges you have been facing regarding your dishwasher repair, what you have described certainly proves this has been an upsetting experience. At Sears, offering high quality products and superior member services has long been our endeavor, we are sorry to hear that in your case we missed the mark. My name is Brian and I am a member of the Sears Cares Social Media Support team. After reading your post, I’m compelled to reach out to you and offer our assistance. We would be more than happy to put you in contact with a case manager to see what options are available to resolve your dishwasher repair. In order to contact you directly, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference this post (Terry30169), to smadvisor@searshc.com and a dedicated case manager will contact you directly. Again, we apologize for the unsuccessful repair attempts and we look forward to speaking with you soon.
Thank you,
Brian L.
Social Media Moderator
Sears Social Media Support
Hi Irina I.,
We appreciate you posting about the laminate flooring work and damage that was done in your home, we can see this experience has been aggravating and upsetting for you. Please be assured, we are dedicated to providing top quality products and services to the satisfaction of our members, and it seems the flooring work we did for you has failed to do so. My name is Brian and I am a member of the Sears Cares Social Media Support team. We are concerned about your crisis, and we would like to extend our assistance to you. So that we may contact you directly, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference this post (Irina I.), to smadvisor@searshc.com. Again, thank you for posting about your flooring and damages; we look forward to speaking with you soon.
Thank you,
Brian L.
Social Media Moderator
Sears Social Media Support
Hello DM French,
We appreciate your taking time to post about your replacement cooktop delivery. Undoubtedly, it is very important to have a functioning cooking unit to provide savory home cooked meals for your family. At Sears we are determined to perform replacements and exchanges with delivery as needed, in a timely manner while ensuring to properly communicate the progress of our course of actions with you. What you have described indicates we have fallen short of this goal. My name is Brian and I am a member of the Sears Cares Social Media Support team and I’d like to offer some assistance. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference this post (DM French) to smadvisor@searshc.com and a case manager will contact you directly. We apologize for the delivery delay and look forward to speaking with you soon.
Thank you,
Brian L.
Social Media Moderator
Sears Social Media Support
Hi KarenAYbarra,
Please accept our sincerest apologies for what you have encountered with the refrigerator repairs, it is truly clear this has been an arduous journey which is yet to be resolved. My name is Brian and I am a member of the Sears Cares Social Media Support team and I want to reach out to you to offer our assistance. We would be more than happy to have one of our case managers contact you directly to see what options are available to address this matter. In order to contact you, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference this post (KarenAYbarra), to smadvisor@searshc.com. Again, thank you for posting about your refrigerator repair and we look forward to speaking with you soon.
Thank you,
Brian L.
Social Media Moderator
Sears Social Media Support
RustyWasherFromSears,
We thank you for informing us about this matter regarding the rust around your Kenmore Elite High Efficiency Washer liquid bleach dispenser. My name is Dianne and I am a member of the Sears Cares Escalations team. At Sears we pride ourselves on making sure our valued members are satisfied with our products and services and it appears we have not met that goal here. We understand your frustration in this situation and would be more than happy to speak to you further on what has transpired and offer our assistance to help. Please send the following information – contact #, screen name (RustyWasherFromSears) and the phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Dianne D.
Social Media Moderator
Social Media Support Team
C.Santos,
My name is David with the Sears Social Media Support team. I came across this post and wanted to reach out to you. We’re sorry for the frustration regarding your protection agreement. If you would like, we would be happy to have a case manager discuss this with you and assist you in addressing your concerns. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the washer and dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (C.Santos) you used to post on this site, for reference to your issue. We look forward to talking to you soon.
David W.
Social Media Moderator
Sears Social Media Support
JLegowik,
My name is David with the Sears Social Media Support team. I came across this post and wanted to reach out to you. We’re sorry troubles experienced with your range and would be happy to have a case manager discuss this with you and assist you in addressing any other concerns you may have. At your convenience, please contact my office via email at smadvisor@searshc.com. In the email, please provide a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (JLegowik) you used to post on this site, for reference to your issue. We look forward to talking to you soon.
David W.
Social Media Moderator
Sears Social Media Support
Charles Black,
We thank for taking the time to let us know about this situation regarding your air filter order. My name is Liz and I am a member of the Sears Cares Escalations team. We can truly understand how important it is to receive your refund in a timely manner. We would be happy to connect you with one of our dedicated case managers to assist you and address you order concerns. Please send the following information – contact #, screen name (Charles Black), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
chevelleking,
I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team. We are sorry for the difficulties you have experienced with our home improvement services. We apologize for the level of service that you have experienced up to this point. We would like the opportunity to speak with you to ensure this matter is addressed and hopefully restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (chevelleking), to smadvisor@searshc.com. We look forward to speaking with you.
Thank you,
Kurt M.
Social Media Moderator
