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In August, 2013 I was told I had $500 to use to replace my gas cooktop which was cracked by a repairman. I found a new model and ordered it from Alex City Sears. I have been waiting over 6 weeks for the cooktop. The store owner keeps saying it will be in next week. I have no paperwork to show it is even ordered. He does not return my calls and has not sent me a copy of the order. I have no proof that he even ordered the cooktop. He was to email a copy of the order today and did not do so. I am concerned that my protection agreement money will expire and I am still without a replacement.
Company Business Name: Sears
Country of complaint: United States
Address: Alexander City, Alabama
Phone: 256-329-2909
Hello DM French,
We appreciate your taking time to post about your replacement cooktop delivery. Undoubtedly, it is very important to have a functioning cooking unit to provide savory home cooked meals for your family. At Sears we are determined to perform replacements and exchanges with delivery as needed, in a timely manner while ensuring to properly communicate the progress of our course of actions with you. What you have described indicates we have fallen short of this goal. My name is Brian and I am a member of the Sears Cares Social Media Support team and I’d like to offer some assistance. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference this post (DM French) to smadvisor@searshc.com and a case manager will contact you directly. We apologize for the delivery delay and look forward to speaking with you soon.
Thank you,
Brian L.
Social Media Moderator
Sears Social Media Support