loggon,
We apologize for the trouble you’ve experienced with your range. My name is David with our Sears Social Media Support team. I can understand your frustration with this situation and wanted to reach out to you. If you would like, we would be happy to have a case manager contact you directly to discuss this issue with you and assist in addressing your concerns. At your convenience, please contact my office via email at smadvisor@searshc.com. In the email, please provide a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (loggon) you used to post on this site, for reference to your issue. We look forward to speaking with you soon.
Thank you,
David W.
MySears Community Moderator
Dear, jsfurrow
Thank you for bringing this to our attention and we’re sorry to hear about your continued problems with your furnace. We realize how important it is to have a functioning furnace in your home with the temperature dropping. My name is Mina and I am a member of the Sears Cares Social Media Support Team. We would like to see what other options we have to provide further assistance with your furnace concerns. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as your screen name to reference this post (jsfurrow), to smadvisor@searshc.com and a case manager will contact your directly. We look forward to speaking with you soon to discuss this matter.
Thank you,
Mina H.
Social Media Moderator
Sears Social Media Support
Michael Swider,
We apologize for the trouble you’ve been experiencing with your mattress. My name is David with our Sears Social Media Support team. If you need assistance with you mattress warranty concern, we would be happy to have a case manager contact you directly to discuss this with you. We see the receipt you posted on this site and will forward that information over for contact. If this is not the best way to reach you, please send your preferred contact information to smadvisor@searshc.com. Also please provide this screen name (Michael Swider) for reference to this issue. We hope to talk to you soon.
David W.
Social Media Moderator
Sears Social Media Support
Howard Wallace, Jr.,
My name is Liz and I am a member of the Sears Cares Escalations team. We appreciate you posting about your situation. We can truly understand how important it is to have your washer repaired in a timely manner. We would be happy to connect you with one of our dedicated case managers to assist you and address your concerns. Please send the following information – contact #, screen name (Howard Wallace, Jr.), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Lisa,
We apologize for the trouble you’ve been experiencing with the repair service for your washer. My name is David with our Sears Social Media Support team. I can see that this has been very frustrating for you and wanted to offer our assistance. We would like the opportunity to have a case manager contact you directly to discuss this experience and assist in addressing any other concerns you may have. If you would like to discuss this situation further, please send your contact information to smadvisor@searshc.com. Also please provide this screen name (Lisa Cochran) for reference to this issue. We hope to talk to you soon.
David W.
Social Media Moderator
Sears Social Media Support
DeAnna B
We’re sorry our customer service did not meet expectations with regards to your refrigerator purchase. My name is David with our Sears Social Media Support team. We would like the opportunity to have a case manager contact you directly to discuss this experience and assist in addressing any other concerns you may have. If you would like to discuss this situation further, please send the following information to smadvisor@searshc.com – contact number and phone number used at time of purchase. Also please provide this screen name (DeAnna B) for reference to this issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
David W.
Social Media Moderator
Sears Social Media Support
Alidee,
We’re sorry to hear about the troubles you’ve been experiencing with the repair of your fridge. My name is David with our Sears Social Media Support team. We would like to have a case manager contact you directly to assist in addressing your concerns regarding your parts. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the fridge was serviced under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Alidee) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
David W.
Social Media Moderator
Sears Social Media Support
NoServicePlease,
We’re sorry that the service experience did not meet expectations with regards to you refrigerator. My name is David with our Sears Social Media Support Team. If you would like to discuss this experience, we would be happy to have one of our case manager contact you directly and assist in addressing any other concerns you may have. At your convenience, please contact my office via email at smadvisor@searshc.com. In the email, please provide a contact phone number and the phone number the fridge was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (NoServicePlease) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
David W.
Social Media Moderator
Sears Social Media Support
kitchen diva,
We apologize that your repair experience has not meet your expectations. My name is David with our Sears Social Media Support Team. If you are in need of assistance, we would be happy to contact you directly to discuss this situation and assist in addressing any other concerns you may have. At your convenience, please contact my office via email at smadvisor@searshc.com. In the email, please provide a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (kitchen diva) you used to post on this site, for reference to your issue.
David W.
Social Media Moderator
Sears Social Media Support
Hi OldDominion,
Thanks for taking time to post about the shattered glass on your oven door; we definitely see how this is of great concern for you, your family and pet. We strive to provide quality products and member services and we are concerned about the oven not meeting your expectations. My name is Brian and I am a member of the Sears Social Media Support team. After reading your post, I would like to take this time to offer our assistance. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name (OldDominion), to reference your post to smadvisor@searshc.com. Again, thank you for posting and we look forward to speaking with you soon.
Thank you,
Brian R.
Social Media Moderator
Sears Social Media Support
SarahB123,
We apologize for the troubles you’ve experienced with your dishwasher service. My name is David with our Sears Social Media Support team. We see you are working with one of our case managers. We will make sure to forward your post to you case manager’s attention.
Thanks,
David W.
Social Media Moderator
Sears Social Media Support
MBar351,
We apologize for the trouble you are experiencing with your new dishwasher. My name is David with our Sears Social Media Support Team. If you would like to discuss this situation or are in need of assistance, we would be happy to have a case manager reach out to you to assist in addressing your concerns. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the Dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (MBar351) you used to post on this site, for reference to your issue. We look forward to talking to you soon.
David W.
Social Media Moderator
Sears Social Media Support
Hi rdlee,
Thank you for posting about your Kenmore Elite Oasis HE washing machine repair needs. We can understand how disappointed you must feel with your washer in need of repair and experiencing so many challenges to set an appointment. My name is Brian and I am a member of the Sears Social Media Support team. After reading your post, I would like to take this time to reach out to you to offer our assistance. We would like to connect you with a case manager who will work with our repair business partners to see what repair options are available. If there is in fact a recall we will do everything within our power to address this concern. Please send your contact #, the name and phone # used at time of purchase, as well as the screen name (rdlee), to reference your post to smadvisor@searshc.com and a dedicated case manager will contact you directly. Again, thank you for posting about your washer repair issues. We do look forward to speaking with you soon.
Thank you,
Brian R.
Social Media Moderator
Sears Social Media Support
Hi reaton422,
We appreciate you taking time to post all that has occurred concerning your elliptical repair. Your detailed account clearly lets us know why and how you have been made to feel disappointed. I agree it is upsetting to have such functional challenges with the unit so soon after it was purchased. My name is Brian and I am a member of the Sears Social Media Support team. I am taking this time to reach out to you to offer further assistance. We realize after having spoken with numerous persons concerning this matter you may be reluctant to receive follow up contact. Please be assured we will put you in contact with a dedicated case manager who will work with our repair business partners and research all repair options. At your earliest convenience please send your contact #, the name and phone # used at time of purchase, as well as the screen name (reaton422), to reference your post to smadvisor@searshc.com and a dedicated case manager will contact you directly. Again, we appreciate you taking time to post about your elliptical repair. We do look forward to speaking with you soon.
Thank you,
Brian R.
Social Media Moderator
Sears Social Media Support
Hi TerminusSearsicus,
Thank you for posting about your Kenmore Elite dishwasher repair. Your post clearly expresses why you are unhappy and have decided to not shop Sears in the future. We understand your request for a refund if it cannot be repaired, yet we would be happy to look further into this situation to see what options are available. My name is Brian and I am a member of the Sears Social Media Support team. Because we do appreciate your business and want you to continue being a happy and loyal Sears member I am taking this time to offer our assistance. So that we may properly address this concern, please send your contact #, the name and phone # used at time of purchase, as well as the screen name (TerminusSearsicus), to reference your post to smadvisor@searshc.com and a dedicated case manager will contact you directly. Again, we appreciate you taking time to post about your dishwasher repair. We do look forward to speaking with you soon.
Thank you,
Brian R.
Social Media Moderator
Sears Social Media Support
Dear Norwood Grubb,
We would like to offer our apologies for the troubles you are having with your electric range. My name is Mina with the Sears Social Media Support team. We can understand the importance with your concerns with the glass door exploding. We would like to offer our assistance to have one of our personal case managers further discuss your matter in more detail. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as your screen name to reference this post (Norwood Grubb), to smadvisor@searshc.com and will contact you directly. We look forward to speaking with you soon!
Thank you,
Mina H.
Social Media Moderator
Sears Social Media Support
Anita90703,
We thank you for bringing this matter to our attention. My name is Liz and I am a member of the Sears Cares Escalations team. We certainly can see why you are so frustrated and upset over what has occurred with your refrigerator. We would be happy to connect you with one of our dedicated case managers to contact you and address concerns. Please send the following information – contact #, screen name (Anita90703), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
LDP7,
We apologize for the trouble you experienced with the repair of your furnace. My name is David with our Sears Social Media Support team. I understand how important it is to have a working source of heat during the winter months and I am sorry we let you down. We would like the opportunity to have a case manager contact you directly to discuss your experience and assist in addressing any other concerns you may have. If you would like to discuss this situation further, please send your contact information to smadvisor@searshc.com. Also please provide this screen name (LDP7) for reference to this issue. We hope to talk to you soon.
David W.
Social Media Moderator
Sears Social Media Support
Hi Llady13,
Thank you for posting about the issues you have encountered surrounding your NordicTrack treadmill control panel. We are happy to know the treadmill with functional failure will be replaced and we would like to watch over this issue to ensure a smooth transaction. My name is Brian and I am a member of the Sears Social Media Support team. I am taking this time after reading your post to reach out to you and offer our assistance. Please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference your post (Llady13), to smadvisor@searshc.com and a case manager will contact you directly. Thank you for bringing the issues with your NordicTrack treadmill to our attention. We look forward to speaking with you soon.
Thank you,
Brian R.
Social Media Moderator
Sears Social Media Support
Hi Debi adams,
We appreciate your feedback concerning your experience with your Kenmore Oasis washer and dryer which failed to meet your expectations. While we are happy to know you have replaced the items with GE products we are concerned about your overall experience. Sears is a retailer of products that are made by manufacturing companies. If a product should fail to meet our member’s expectations we will do all within our power to make the matter right according to the manufacturer’s warranty and/or protection agreement guidelines. My name is Brian and I am a member of the Sears Social Media Support team. After reading your post I am taking this time to offer our assistance. If you would like to discuss this matter further or provide further feedback we would be happy to hear from you. Please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference your post (Debi adams), to smadvisor@searshc.com and a case manager will contact you directly. Thank you for the product feedback. We look forward to speaking with you soon.
Thank you,
Brian R.
Social Media Moderator
Sears Social Media Support
Dear BOBO34356,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We aim to provide the very best in products and services to all our members, but from your post it is clear that we still have some work to do. We would like to better understand the situation that has caused you so much frustration, and discuss options we have to help moving forward. Please send the following information – contact #, screen name (BOBO34356), phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Brian S.
Social Media Moderator
Hi Feeling burnt,
We appreciate you making us aware of the challenges you have faced concerning your Kenmore Elite oven. We cannot imagine how disappointed and dissatisfied you and your family must be with the unit bursting into flames, damage to the unit and receiving broken parts. My name is Brian and I am a member of the Sears Social Media Support team. Upon reading your post I am quite concerned about this situation and I hope this dangerous event occurred without injury. To this end, I am taking this time to offer our assistance. We would be more than happy to put you in contact with a dedicated case manager who will work closely with our repair business partners to reach a satisfactory resolution. Please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference your post (Feeling burnt), to smadvisor@searshc.com and a case manager will contact you directly. Thank you for the product feedback. We look forward to speaking with you soon.
Thank you,
Brian R.
Social Media Moderator
Sears Social Media Support
Dear glenn esquivel,
We thank you for bringing this matter to our attention. You have come to the right place. I can see that we have caused some aggravation with the process that has taken place thus far. We’d like to speak with you, and have a dedicated case manager contact you about this experience. At your soonest convenience please send the following information – contact #, screen name (glenn esquivel), and phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.
Thank you,
Edwin C.
Social Media Moderator
Social Media Support Team
Dear Anne,
We appreciate you taking the time to reach out to us. We’re sorry to hear that your TV situation is yetto be resolved, and we can see that we’ve caused some aggravation with the process that has taken place thus far. We’d like to speak with you, and have a dedicated case manager contact you, and assist you with the TV. At your soonest convenience please send the following information – contact #, screen name (Anne), and phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.
Thank you,
Edwin C.
Social Media Moderator
Social Media Support Team
Dear Racerlifer,
Thank you for taking the time to let us know about this repair appointment situation, and we’re sorry to hear that our technician didn’t show up. We agree that this level of customer service is not acceptable. We’d like to speak with you, and have one of our dedicated case managers contact you, and make sure your washer repair issue is resolved. At your soonest convenience please send the following information– contact #, screen name (Racerlifer), and phone # used at time of purchase tosmadvisor@searshc.com. We look forward to speaking with you soon.
Thank you,
Edwin C.
Social Media Moderator
Social Media Support Team
