Dear MomSonya,
My name is Trent and I am with the Sears Cares Team. Please accept our apologies for the difficulties you are having with your refrigerator. We can certainly understand the inconvenience you are facing and would like to assist in resolving this situation any way we can. We can connect you with a dedicated case manager that can work with you to ensure your concerns are addressed. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (MomSonya), to smadvisor@searshc.com. We look forward to speaking with you.
Thank you,
Trent A.
Social Media Moderator
Sears Social Media Support
Dear MrDonB,
We apologize for the troubles and the inconveniences faced while attempting to get the blade for your mower. My name is Edwin and I’m with the Sears Cares Social Media Support team. We would be happy to assist you by looking into the part needed for your mower. Please send the following information – contact #, screen name (MrDonB), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.
Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support
Pathu,
My name is Liz and I am a member of the Sears Cares Escalation Team. I came across your post and wanted to express our apologies for the difficulties you have experienced with your refrigerator. We would like the opportunity to speak with you to ensure your situation is resolved quickly and to your complete satisfaction. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Pathu), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Weiss, N
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the troubles that have occurred with your washer. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post, we can see that this has been a source of great frustration for you and we would like to assist. My name is Liz with the Sears Social Media Support team and we are a single point of contact for escalated concerns. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Weiss, N) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Dear Roswell Mom,
My name is Dee M. with Sears Cares and we want to offer our assistance regarding the problems you are wrote about regarding the use of your Sears gift cards and the cancelation of the wall oven/microwave combo you attempted to purchase with us. We know how important it is to place your order and have a quick resolution that is satisfactory for you. Please send the following information – contact #, screen name (Roswell Mom), phone # used at time of purchase to smadvisor@searshc.com . We value your Sears loyalty and look forward to speaking with you in the very near future.
Thank you,
Dee M.
Social Media Moderator
Sears Social Media Support
Dear smartwork,
My name is Dee M. with Sears Cares and we want to speak to you about the experience you wrote about. We will be happy to get you in touch with the appropriate parties regarding the Sears card you mentioned in your posting as we value your business. We sincerely apologize for the inconvenience you are currently going through and we are here to help. Please send the following information – contact #, screen name (smartwork), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking to you soon.
Thank you,
Dee M
Social Media Moderator
Sears Social Media Support
Dear Delores Rollins,
My name is Dee M. with Sears Cares and we want to speak to your recent repair attempt for your 1500 Craftsman mower. We will be happy to review your repair history and offer our assistance to you as well as discuss available options for repair or replacement. We apologize for any inconvenience we have caused you and look forward to speaking with you soon. Please send the following information – contact #, screen name (Delores Rollins), phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Dee M
Social Media Moderator
Sears Social Media Support
Dear notsears,
My name is Dee M. with Sears Cares and we are here to assist you to address your questions or concerns about your defective dehumidifier you spoke about. We apologize for any trouble you are currently experiencing and we are here to help. Please send the following information – contact #, screen name (notsears), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking to you soon, we appreciate your business and thank you for choosing Sears.
Thank you,
Dee M
Social Media Moderator
Sears Social Media Support
Dear The Owl,
We are terribly sorry for the trouble you’ve been having with you online order. We would like the opportunity to discuss this with you and assist in resolving your situation with your refund and addressing any other concerns you may have. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (The Owl) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
David W.
Social Media Moderator
Sears Social Media Support
Dear reggie b,
We are sorry to hear about the service issues you experienced while trying to get your mower repaired. I know this can be frustrating, especially now since we are in the growing season. We would like the chance to discuss this with you and assist in any way we can. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the mower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (reggie b) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
David W.
Social Media Moderator
Sears Social Media Support
Dear Ms.Mary Lou Lozier, we thank you for taking the time to let us know about this situation. We are truly sorry to hear that you have experienced such poor customer service with getting a scheduled repair appointment for your Front loader washer. We'd like to speak to you about your experience. At your convenience, please contact my office via email at smadvisor@searshc.com. In the email, please provide a contact phone number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Mary Lou Lozier) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Dianne D.
MySears Community Moderator
Sears Social Media Support
SERIOUSLY, I'm sorry to hear that you are having such troubles getting your vacuum repaired. We take great pride in our service repair centers and I am deeply saddened that we have let you down. I can't even begin to imagine how frustrating this has been for you. We'd like to speak to you about your experience and offer our assistance. At your convenience, please contact my office via email at smadvisor@searshc.com. In the email, please provide a contact phone number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (SERIOUSLY) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Dianne D.
MySears Community Moderator
Sears Social Media Support
Dear KWT,
We're sorry to hear about the troubles you're having with your recent riding mower purchase. My name is David with our Sears Social Media Support team. If you need further assistance regarding the mower, we would be happy to have a case manager contact you and discuss available options for this situation. If you would like to discuss this situation further, please send the following information – contact #, screen name (KWT), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble this situation has caused and we hope to talk to you soon.
David W.
Social Media Moderator
Sears Social Media Support
Donna, we apologize to hear you have not received your correct refund amount. We understand your frustration and concern in this situation and would be more than happy to speak to you further and offer our assistance. We would like to escalate your complaint to our case management team to look into your issue. Please send the following information – contact #, screen name (Donna Mosman) phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support
Dear JFK - Cincinnati, I saw your post here and I want to apologize for the difficulty you’ve had with your refrigerator. I can understand how frustrating it is when something you purchased does not perform as expected. We understand your frustration and concern in this situation and would be more than happy to speak to you further on what has transpired and offer our assistance. Please send the following information – contact #, screen name (JFK - Cincinnati) phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support
K Do,
We’re sorry to hear about the trouble you’ve been going through with your fridge repair. My name is David with our Sears Social Media Support team. I did not see any other post by you on this site, so I do apologize up front if I missed it. If you still need assistance with this situation, we would be happy to have a case manager contact you and assist in addressing your concerns. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (K Do) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
David W.
Social Media Moderator
Sears Social Media Support
Prettyflowers,
My name is Liz and I am with the Sears Cares escalations team. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have failed met that goal. We are terribly sorry for the mishaps you have been experienced with your dehumidifier. From your post we can see that we certainly have let you down and would like to offer some assistance. We would like the opportunity to speak with you to address your concerns and restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (prettyflowers), to smadvisor@searshc.com. We look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Dear Viknjon,
Hello, my name is Liz and I am with the Sears Social Media Support team. We are so sorry to hear of the frustrations you have encountered with your refrigerator. We can certainly understand how important it is to have a working refrigerator in your home. We would like to assist you any way we can, in resolving this situation to your satisfaction and as quickly as possible. At your earliest convenience please send the following information – contact #, screen name (Viknjon), phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Kristi Lynn,
My name is Liz and I am a member of the Sears Cares Escalations team. I saw your comment and wanted to reach out to you to offer our assistance. We are very sorry to see that you are having such a frustrating experience with your refrigerator. We certainly can understand why you would be upset and disappointed. We would very much like to connect you with a dedicated case manager to further discuss your issue and ensure that your needs are met to your satisfaction. At your earliest convenience please send the following information – contact #, phone # used at time of purchase, and screen name that I have assigned to reference your post (Kristi Lynn), to smadvisor@searshc.com.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Dear Zigsgals,
My name is Liz and I am a member of the Sears Cares Escalation Team. We saw your comment and wanted to reach out to you to offer our assistance. We are terribly sorry for the frustrations you have endured with your dishwasher. We would like to connect you with a dedicated case manager that can assist you in resolving this situation to your satisfaction. At your earliest convenience please send the following information – contact #, phone # used at time of purchase, and screen name that I have assigned to reference your post (zigsgals), to smadvisor@searshc.com. Again, we apologize for any troubles we have caused and we look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Dear Small Town Girl,
My name is Trent and I am with the Sears Cares Team. We are terribly sorry to hear of the troubles you have been experiencing with your refrigerator. From your post, we can certainly understand why you would be frustrated with not being able to remove the drip pan. We would like the opportunity to assist you by connecting you with a dedicated case manager who will work with you to resolve this unfortunate situation quickly and to your complete satisfaction. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (small town girl), to smadvisor@searshc.com. We look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Dear Mk Sutherland,
My name is Liz and I am part of the Sears Social Media Escalations team. We are truly sorry to hear that your stove is giving you problems. Here at Sears, we understand how important a working stove is to your household, and we would like to provide you with some options that may assist in correcting the problems you are experiencing. At your earliest convenience please send the following information – contact #, screen name (Mk Sutherland), phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Grrr.,
We are sorry to hear of the trouble you are experiencing with your Kenmore oven. My name is Liz and I am with the Sears Social Media Support team. We would like the opportunity to speak with you and discuss some available options to resolve this issue to your satisfaction. At your earliest convenience please send the following information – contact #, phone # used at time of purchase, and screen name that I have assigned to reference your post (Grrr.), to smadvisor@searshc.com.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Phil Neal,
My name is Liz and I am with the Sears Cares Team. We are so sorry to hear of the frustrations you have encountered with your dehumidifier. We would appreciate the opportunity to discuss your experience and help any way we can to address any concerns you may have. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Phil Neal), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Grimly_fiendish,
We sincerely apologize for the disappointing experience you have encountered with your tractor. We can certainly understand your frustrations with the lack of customer service you have received. My name is Liz and I am a member of the Sears Social Media Support team. I saw your comment and wanted to offer our assistance. If you would allow us the opportunity, we would like the opportunity to speak with you to address your concerns and restore your faith in Sears. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the tractor was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Grimly_fiendish) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
