To unhappySearsOasis,
I apologize for the trouble that you have had with this washer. We do appreciate your business and want to reach out and offer our assistance. As I explained, to the customers above you, the manufacturer of your appliance is responsible for recalling a defective product. A retailer, such as Sears, does not have that capability. Our goal, however, as it always has been, is for our customers to feel valued and to be 100% satisfied with their purchase. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (unhappySearsOasis) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Dear Nick Shumway:
We found this post and I want to reach out and express our concern and our deepest apologies for this situation. We value your business very much and would like to help you. My name is Susan and I’m part of the Social Media Escalations team. My team handles Internet related complaints as well as complaints that come to the executive branch and we are interested in taking over the handling of this issue or at the very least monitoring the progress of the current resolution. We need to make sure that everything that can be done is being done on your behalf.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Nick Shumway) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Dear macprice:
My name is Susan and I'm reaching out to you on behalf of the Sears Social Media Escalations team. I'm terribly sorry for any trouble or inconvenience you've endured getting your annual warranty inspection for your refrigerator. We'd like to help. My team handles Internet related complaints as well as complaints that come to the executive branch and we are interested in taking over the handling of this issue or at the very least monitoring the progress of the current resolution. We need to make sure that everything that can be done is being done on your behalf.
At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving any issue you may have. Please provide us a contact number as well as the phone number used to purchase your fridge (if different from your contact phone number) and we will call you directly. In addition, include your screen name (macprice) in the email so we can reference to your case.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Dear Larkspur0318:
We found this post and I wanted to reach out and express our concern and our deepest apologies for this situation. We can understand your frustration and concern regarding your service appointment for the lawn tractor. When we set up a service call, we anticipate that we can get the service tech to your home and the service completed within a timely manner. We can’t ask a tech to leave a job partially done in order to make the next appointment(s). We wouldn’t do that to you or any of our customers. We also can’t know how long a particular job is going to take until the technician gets to the job and diagnoses the issue. Many times it takes longer because we are not going to cut corners for the sake of time. This does cause delays on occasion, but sacrificing quality for time is simply not an option for us. Of course, this is not an excuse, just an explanation. We would like to talk with you to see if we can get a technician to you any sooner.
At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the lawn tractor was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (Larkspur0318) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Dear macprice/proform crosswalk:
We are sorry to hear about the problems that you are experiencing getting a part for your Pro-Form Crosswalk 405E. We can only imagine the frustration this has caused you and your family. It is our goal to get your treadmill to run properly when servicing and to exceed your expectations. We would appreciate the opportunity to assist you. My name is Susan and I work for the Social Media Support Team. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number as well as the phone number used to purchase the treadmill (if different from your contact phone number) and we will call you directly. In addition, include your screen name (macprice/proform crosswalk) in the email so we can reference to your case.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Dear dwb54:
I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is Susan and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the furnace is listed under and we will contact you directly. In addition please include your screen name (dwb54) in your email for reference to your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
A&E Solutions Team
A&E Cares
To stainless,
I'm sorry for however it is that Sears has failed you. I'm sure that we can resolve whatever issue you are having and we'd like the opportunity to do so. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and please also provide the screen name (stainless) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Norb Warnes,
I'm sorry that you are unhappy with the quality of the tools you have purchased from Sears. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to address this and any other Sears related issue you may have. We value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and please also provide the screen name (Norb Warnes) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To A. Goodhue,
I'm so sorry that you've had issues with your washer and even more for the poor service that you've received from Sears repair. We do value you as a Sears customer and we would greatly appreciate the opportunity to make this right and resolve your issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (A. Goodhue) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Allen Byrd,
I'm sorry that you've had so many issues with your Craftsman compressor. We do value you as a Sears customer and would appreciate the opportunity to resolve this and any other Sears related issue you may have. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the compressor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Allen Byrd) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To glsmith23,
I apologize for this issue you are experiencing with Sears Parts Direct. It should not be taking this long to either receive a part or a credit for the part cancellation. We would like to help resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the part was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (glsmith23) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Valued Sears Customer,
I'm so sorry for the negative experience you had with Sears Repair and for the bad service that you received. We do appreciate your business and would like the opportunity to make this right. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the service was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Sears Suck) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To kcwinder,
I apologize for the negative experience you have had with Sears repair. I completely understand your frustration and we do want to help you resolve this problem once and for all. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (kcwinder) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
westlalady,
I'm very sorry to hear that your repair has not gone as you expected. Putting myself in your shoes, I wouldn’t blame you for being upset. My name is Brian H. with Sears Cares and I would like to help. I would like to get you in touch with one of our personal case managers who will assist you in getting any concerns you have with Sears resolved as well as get your repair completed as soon as possible. At your convenience please contact our office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the dryer was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide your screen name (westlalady) so we can reference your case. Again, I apologize for any trouble we have caused but we do appreciate any opportunity to help.
Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
Jpatel0928,
I'm very sorry to hear that your overall experience with us was not to your satisfaction. My name is Brian H. with Sears Cares and I would like to help. I would like to get you in touch with one of our personal case managers who will assist you in getting any concerns you have with Sears resolved as well as make sure you have the product you want. At your convenience please contact our office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the refrigerator was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide your screen name (Jpatel0928) so we can reference your case. Again, I apologize for any trouble we have caused but we do appreciate any opportunity to help.
Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
To Frustrated Sears Customer,
I apologize for all the issues you've had surrounding this service order and also for the bad service you've received from several phone representatives. We do value your business and would like the opportunity to assist you with this service order. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Frustrated Sears Customer) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Linwood C Butler,
I'm sorry that you had this issue with service on your refrigerator. I also want to apologize for just now seeing your comment but I hope that the issue has been resolved and you have a working refrigerator. If it has not or if you have any other Sears related issues that you need assistance with, we would like to help you. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Linwood C Butler) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To bloojean,
I apologize for the negative experience that you had with Sears Home Improvement. We would like to know more about this situation and we are happy to help resolve this and any other Sears related issue that you might have. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the estimate was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (bloojean) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Turtle Creek,
I'm sorry that your refrigerator is not working and that you are having these issues with Sears Repair. We know how important it is to have a working refrigerator and would like to help resolve this and any other Sears related issue you might have. My name is James and I am part of the Social Media Support Escalations team at Sears and we value your business. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Turtle Creek) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Norbert N. Gaspari,
I'm sorry that you were having so many problems speaking to one of our associates. We'd be happy to help you with this and any other Sears related issue you might have. My name is James and I am part of the Social Media Support Escalations team at Sears and we appreciate your business. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the screen name (Norbert N. Gaspari) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To ksmcluc,
I'm sorry that you've had these problems with your new refrigerator and with Sears Repair. We really do appreciate your business and would like to resolve this issue with you. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (ksmcluc) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Barbara Boggs,
I'm so sorry for the bad installation experience that you had with your water heater. We value you as a customer and would be happy to help resolve this issue for you. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the water heater was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Barbara Boggs) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Vicky and David,
I completely understand your frustration having waited so long to have a working range. I'm sorry that the initial repair appointment did not fix the issue in your range. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to make sure that this issue is resolved and that you are satisfied in the end. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (vickyanddavid) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Syracusan,
I'm sorry that you have a broken appliance and that you are having issues with your service contract. We value your business and would like to resolve this and any other Sears related issue that you might have. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the repair is scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Syracusan) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Donga,
I was shocked by your post and I apologize for the bad service you received from Sears Home Delivery. I can't imagine why they would tell you that your home is unsafe and insist on leaving your appliances inside you garage. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help resolve this issue. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the delivery was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Donga) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
