To Fedup with idiots,
I apologize for all the problems that you've had with your stove and with Sears Repair. We value you as a Sears customer and want to assist you in resolving this issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the stove was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Fedup with idiots) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Villette,
I'm sorry that you have still not received your entire order. I completely understand your frustration and we want to help resolve this as soon as possible. My name is James and I am part of the Social Media Support Escalations team at Sears and we appreciate your business. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the online order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Villette) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Lou Goddard,
I'm so sorry that you are having an issue getting repair for your air conditioner. We consider air conditioner repairs, especially in a heat wave, high priority and we'd like to help resolve this issue as soon as possible. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the service was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Lou Goddard) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Sherrinc,
I'm sorry you are having this issue with Sears Parts Direct. Sometimes, if an order has been processed, we will either set up a pick up for the item or instruct on how to send the item back. A return however, should never be denied unless the part had been used. In your case, I'm not sure what happened but we want to help you get this resolved. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the parts were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Sherrinc) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Gary Kistler,
I'm sorry you've had this issue with glasses that you purchased from Sears Optical. We value your business and would like to help you resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the glasses were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (gary kistler) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To yaclass,
I'm sorry you've had so many issues with your washer and with Sears Repair. We do value you as a Sears customer and would like the opportunity to resolve this issue once and for all. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (yaclass) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To PS C,
I apologize for all the times you've had issues when trying to exchange Craftsman products at the Sears store. I'm assuming this was all inside the same store and we would like to help you so that you don't continue receiving this type of "push back". My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and we will call you directly. Also, in your email please provide the screen name (PS C) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Vanessa001,
I completely understand your frustration and reluctance to have Sears Carpet Cleaning back in your home. I'm sorry they didn't do a better job and that you weren’t provided more help with your complaint. We do value your business and would like to help resolve this issue with you. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the service was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Vanessa001) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To west virginia,
I'm sorry you have had so many issues getting food loss reimbursement under you service contract. There are several things that covered for refrigerator/freezer repairs, all listed in your service contract paperwork. We'd be happy to discuss these with you. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the freezer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (west virginia) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Dear Tom Durkin:
I completely understand your frustration rearding the invoice from Century Link for $199.00 that was reflected in your Sears monthly bill. We value your business very much and want to apologize for the frustration this has caused you and your family. I'm not sure how to adequately convey sincerity to you but you should know that we are here to help with this and any other Sears related issue you may be having or have had. My name is Susan and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the appliances were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Tom Durkin) for reference to your issue and we do look forward to talking to you soon.
Sincerely,
Susan R.
Social Media Moderator
Sears Social Media Support
Dear Dean Gore:
I’m very sorry to read about these issues with getting your mower parts and getting your mower serviced. We always try to get the soonest available service to our customers. The problems that always happen at the start of lawn and garden season are that many people are encountering issues with the mowers not starting after the long storage of those mowers/tractors. This causes an overload of calls and there are simply not enough certified technicians available to handle the load. We can’t/won’t use uncertified technicians to work on our customer’s mowers so that unfortunately does cause these issues initially. We understand your frustration and do want to see how we can be of assistance to you. My name is Susan and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this situation. In the email, please provide a contact phone number and the phone number the mower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Dean Gore) you used to post on this site, for reference to your issue. We do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
To j.hollabaugh,
I'm so sorry that this has happened and that it is taking so long to get a resolution. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help you get this resolved. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the microwave was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (j.hollabaugh) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Dear Poor Customer Service:
We found this post and I want to reach out and express our concern and our deepest apologies for this situation. We value your business very much and would like to help you. The problems you have encountered with our repair group in regard to your ice maker are completely unacceptable. I can only imagine how frustrated you are with the service team not being able to reschedule your appointment. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you don’t have to continue to be impacted by this. Please send us an email. In the email, please provide a contact phone number and the phone number the ice maker was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (jenbaz/poor customer service) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
To ice buildup,
I'm so sorry that you've had so many issues with the repair appointment for your refrigerator. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help make sure that you are taken care of. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the repair was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (ice buildup) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Richard l Lamb,
I apologize for the negative experience that you've had with Sears Carpet Cleaning. I completely understand you frustration and we would like to help you resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the service was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Richard l Lamb) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Rev. Jerome A. Rogers, Sr.,
I'm so sorry for the multiple issues surrounding your treadmill service visit. I completely understand your frustration after 4 service appointments were cancelled. We value your business with Sears and we would like to help you resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the service appointment was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Rev. Jerome A. Rogers, Sr.) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Dear Ms. McFarland:
My name is Susan and I am part of the Social Media Escalations team at Sears and I am very concerned about what I have read here. I found your post here and would like to address your concerns. I can only imagine the frustration this has caused you and your family. I understand that your air conditioner is not cooling the top floor of your home and this is causing you great distress. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you don’t have to continue to be impacted by this. Please send us an email. In the email, please provide a contact phone number and the phone number the air conditioner was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Rosemarie Mcfarland) to reference your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Dear Ms. McFarland:
My name is Susan and I am part of the Social Media Escalations team at Sears and I am very concerned about what I have read here. I found your post here and would like to address your concerns. I can only imagine the frustration this has caused you and your family. I understand that your air conditioner is not cooling the top floor of your home and this is causing you great distress. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you don’t have to continue to be impacted by this. Please send us an email. In the email, please provide a contact phone number and the phone number the air conditioner was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Rosemarie Mcfarland) to reference your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Dear Ms. Petersen:
My name is Susan and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the problems you have encountered trying to get your refrigerator repaired and apologize for the frustration this has caused you and your family. Sears Social Media Escalations Team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager who will be able to work with you and our repair group to get your refrigerator working properly.
At your convenience, please contact our office at smsupport@searshc.com so you don’t have to continue to be impacted by this. Please send us an email. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide your screen name (Barbara L. Petersen) to reference your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Dear PISSED@SEARS:
I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. We would like to talk to you about this situation and see what we can do to make it right. We want to make sure that everything that can be done for you has been done. My name is Susan and I am part of Sears Social Media Support. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please send an email to smsupport@searshc.com with your contact phone number and the phone number that your item was purchased under (if different than the contact phone number) and any other information you would like to provide to us regarding your situation. We will get that information over to a Case Manager who will contact you so that you won't have to continue to be impacted by this problem. Also, please provide the screen name (PISSED@SEARS) to reference your issue and we do look forward to helping you in the future.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Dear MAARRKO:
My name is Susan and I am part of the Social Media Escalations team at Sears and I am very concerned about what I have read here. I completely understand your frustration with not being able to cancel your parts order. From your post I'm not sure if you have been credited for this part in May, 2011 or not. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you don’t have to continue to be impacted by this. Please send us an email. In the email, please provide a contact phone number and the phone number the part was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (MAARRKO) to reference your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
To Dissapointed Nicole,
I want to apologize for the disappointing service that you received from our Sears Home Delivery phone representative. We do value your business and would like the opportunity to resolve this issue and give you the kind of service that you deserve as a long time Sears customer. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the stove was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Dissapointed Nicole) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To regandmeg12,
I want to apologize for this frustrating situation with your air compressor. I understand the inconvenience and dollars that this service recall is costing you. We value your business with Sears and would like the opportunity to resolve this problem and make things right. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the air compressor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (regandmeg12) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Dear C.SANTIAGO
I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is Susan and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the (washer) is listed under and we will contact you directly. In addition please include your screen name (C.SANTIAGO) in your email for reference to your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
A&E Solutions Team
A&E Cares
Dear Mr. Sipe,
I saw your post here and I want to apologize for all the difficulty you’ve had with getting service for your tractor. I can certainly understand how frustrating it is to wait for service all day and then have to reschedule. When we set up a service call, we anticipate that we can get the service tech to your home and the service completed within the time frame we give you. Waiting so long for service is not acceptable, but the delay is because a technician was held on a service appointment that took longer than expected. We can’t ask a tech to leave a job partially done in order to make the next appointment. We wouldn’t do that to you or any of our customers. This is not an excuse for what happened, just an explanation. With that being said, you should have been contacted regarding the situation so that arrangements could be made for your service and I am sorry for this unpardonable lack of communication. We would very much like to speak with you regarding your tractor service and take the necessary steps towards correcting this problem. My name is Laura with Sears Cares and we are a single point of contact for escalated concerns such as yours. At your convenience please contact our office via email at smsupport@searshc.com and a personal case manager will reach out to you directly. In the email, please provide a contact phone number so that we can call you directly, the phone number the tractor is being serviced under (if different than the contact phone number), and please do include your user name (Joe Sipe) for reference to your issue. Again, I apologize for all the inconvenience you’ve experienced with this repair and we do appreciate the opportunity to help.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
