On behalf of the University of Phoenix, I have been asked to respond to your comments. The University strives to provide excellent customer service, and our goal is to demonstrate this commitment in all of our actions. We are always eager to review any comments or concerns from students and will work diligently to review any opportunities for improvement.
While we encourage all students to work with their local campus directly, the University also has a department dedicated to handling student complaints. The Office of Dispute Management (ODM) is responsible for all student and faculty grievances and appeals. Our goal is to resolve and bring closure to escalated student issues either by correcting a problem for a student or providing the student with sufficient detail as to why the University took a particular action or made a particular decision. If you would like to pursue a complaint with ODM, please contact our office using one of the methods listed below.
Mailing address:
Office of Dispute Management
University of Phoenix
4615 E Elwood Street
Mail Stop: AA-S401
Phoenix, AZ 85040
Email address:
UofPhoenix@phoenix.edu
Phone:
[protected]
Fax:
[protected]
I regret to hear you had a bad experience regarding the cost of tuition at Axia College of the University of Phoenix. The University has an office dedicated to hearing student complaints and doing their best to resolve them. If you would like the Office of Dispute Management to look into your issue, please contact us through any of the methods below:
Mailing address:
Office of Dispute Management
University of Phoenix
4615 E Elwood Street
Mail Stop: AA-S401
Phoenix, AZ 85040
Email address:
UofPhoenix@phoenix.edu
Phone:
[protected]
Fax:
[protected]
Best regards,
Libby Bailey, University Relations Administrator
On behalf of University of Phoenix - Office of Dispute Management
4615 E. Elwood Street │ AA-S401 | Phoenix, AZ 85040
phone: [protected]| fax: [protected] | email: UofPhoenix@phoenix.edu
I work for the University of Phoenix, Office of Dispute Management. We are dedicated to investigating student grievances, disputes, and concerns. I would be happy to have our office look into your issues. If you would like, please contact us through one of the methods listed below:
Phone: [protected]
Email: UofPhoenix@phoenix.edu
Best regards,
Libby Bailey, Sr. Student Relations Administrator
for the Office of Dispute Management
Hello there,
Thank you for sharing your insights. Please understand that part of the mission of the University is to provide access to higher education to everyone. Additionally, in order to be admitted to a graduate program, a student must have completed an undergraduate degree from an approved regionally-accredited or nationally-accredited institution and graduated with at least a 2.5 GPA. Also keep in mind that due to the Family Educational Right to Privacy Act, instructors cannot share any grading information about another student with you. Other students may be getting coaching from the faculty member that you do not know about. Should you have a problem with any learning team member, I encourage you to bring it up to the instructor and your Academic Counselor. If you have any questions about the University's mission, goal, or admissions requirements, please visit www.phoenix.edu.
~ Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix
Hello,
I understand that you are frustrated by this situation, and I would like to offer my assistance. The University has a department dedicated to hearing student issues such as yours, and doing their best to resolve them. Please contact the Office of Dispute Management by email at UofPhoenix@phoenix.edu or by phone at [protected].
~ Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix
Hello Cletis,
I am very sorry that you have had a poor experience, and I would like to offer my assistance. As you have included your IRN in your post, I am going to look into your issue right away. Please feel free to contact me at libby.bailey@phoenix.edu.
~ Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix, Office of Dispute Management
Hello,
Have you tried working with the Office of Dispute Management regarding this issue? They are a department within the University that works with students regarding issues of this nature, and they would be glad to look into your dispute. Please contact the Office of Dispute Management at UofPhoenix@phoenix.edu or at [protected].
Kind regards,
Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix
Hello, Felice:
I am very sorry to hear that you had a bad experience. The University has an office dedicated to hearing student disputes, such as yours, and doing their best to find a resolution. If you would like to file a formal grievance, please contact the Office of Dispute Management at UofPhoenix@phoenix.edu or [protected].
~ Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix
Hello there,
I am sorry that you have not had a good experience with the University of Phoenix. If you have a specific issue that you'd like us to look into, please contact the Office of Dispute Management. They will assist you with filing a formal grievance. Please feel free to contact us at UofPhoenix@phoenix.edu or [protected].
Kind regards,
Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix, Office of Dispute Management
Hi Kelley,
I'm sorry that you had a bad experience with the University. If you have a specific issue that you would like resolved, please contact the Office of Dispute Management at UofPhoenix@phoenix.edu or [protected].
Kind regards,
Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix, Office of Dispute Management
Hi Justin,
I am very sorry to hear about your situation, and I would like the opportunity to investigate it. Please contact the Office of Dispute Management, which is housed in the Office of the President, for assistance with this matter. They can be reached at UofPhoenix@pheonix.edu or [protected].
Kind regards,
Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix, Office of Dispute Management
Hello there,
I want to assure you that the University does not fail students on purpose to charge them for course retakes. If you have a specific issue that you would like resolved, please contact the Office of Dispute Management to file a formal grievance. They can be reached at UofPhoenix@phoenix.edu or [protected].
Kind regards,
Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix, Office of Dispute Management
Hello there,
I am sorry that you had a bad experience. If you have a specific issue that you would like looked into, or would like to file a formal grievance, I encourage you to contact the Office of Dispute Management. They can be reached by email at UofPhoenix@phoenix.edu or by phone at [protected].
~ Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix, Office of Dispute Management
Hi Dwayne,
I'm sorry about the experience you had. Please understand that the University takes identity theft very seriously. If you would like assistance, please contact the Office of Dispute Management at UofPhoenix@phoenix.edu or [protected].
~ Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix, Office of Dispute Management
Hello,
If you would like to file a formal grievance regarding this matter, please have your son contact the Office of Dispute Management. They can be reached at UofPhoenix@phoenix.edu or [protected].
Best regards,
Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix
Hello,
Please know that the University has a department that reviews complaints of this nature. I encourage you to contact the Office of Dispute Management to file a formal grievance. They can be reached at UofPhoenix@phoenix.edu or [protected].
Kind regards,
Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix
Hello, Taisha:
I'm sorry that you're upset. If you have a specific issue that you would like addressed, I encourage you to file a formal grievance with the Office of Dispute Management. They can be reached at UofPhoenix@phoenix.edu or [protected].
Best,
Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix
Hello,
Please know that the University has an office dedicated to hearing student grievances. Please contact the Office of Dispute Management at UofPhoenix@phoenix.edu or [protected].
Libby Bailey, Dispute Operations Manager
University of Phoenix
Hi, Kendra:
I'm sorry that you're upset. Please know that I would like to assist. If you would like to file a formal grievance with the University, please contact me at libby.bailey@phoenix.edu for assistance.
Libby Bailey, Dispute Operations Manager
University of Phoenix
Hello, Vanessa:
It's unfortunate that you feel that way. Please understand that I do want to help resolve issues for students. I am glad to look into any issue that you may have. I can be reached at libbylbailey@phoenix.edu.
Libby Bailey, Dispute Operations Manager
University of Phoenix
