The complaint has been investigated and resolved to the customer’s satisfaction.
How we got robbed: Z Gallerie grossly misrepresented shipping and restocking fees on a piece of furniture deemed undeliverable by their delivery co.
Before we purchased this furniture called “Aberdeen Cabinet”, we did our due diligence to find and provide all the information about measurements and shipping. We planned to have it in our second floor bedroom...
The complaint has been investigated and resolved to the customer’s satisfaction.
Leaders withdrawls hidden fees from your bank account without prior notification. PCI annual fee of $30, Leaders annual fee of $100, etc...
I asked very specific questions and read the agreement and these fees were NEVER disclosed. I found out about them by looking at my bank statement!
DO NOT trust Leaders Merchant Services!!!
Just use QuickBook...
The complaint has been investigated and resolved to the customer’s satisfaction.
I had my 2000 Toyota Tundra truck taken to Day Toyota for inspection this September, as I did every year. Only this year I was told they could not inspect my truck because the frame was rusted out above one of the rear wheels. They never mentioned any problem with the frame in prior years and all of my service was done by them. They said Toyota could do...
The complaint has been investigated and resolved to the customer’s satisfaction.
Mr. Nelson Cashen is a website reseller that makes websites using other peoples names as the owner of the domain name.
What is not understood is why the site gojigo.ca links to another domain called gojispirit.ca which has its index page removed. The index page of gojispirit.ca says that "This Account Has Been Suspended"...
The complaint has been investigated and resolved to the customer’s satisfaction.
I returned a sofa I bought from ikea. It has been over a week now and they have not refunded my money back. I visited their store several times, filled out the same form many times with my credit card info!!!, every time the associate goes back to talk to some one and then returns saying"it will be refunded tomorow" and "some one" will call you about thi...
The complaint has been investigated and resolved to the customer’s satisfaction.
I recieved 3 coupons today from mycokerewards.com, its coca colas website where you enter the codes from the caps of their products and get points. You can then use these points to buy various items. I always choose the "free 20oz coke product" coupons.
Anyway, I went into town to get my "free" coke. I stopped at the circle k on well rd in west monroe...
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a ticket for my son through cheaptickets.com and my son had the worst time in traveling, first of all the egypt airlines flight from beirut to egypt was at 12.45pm they changed the time to 9 pm so he had to wait at airport from 10am to 9pm, then at cairo airport he waited about 18 hours and he had a lot of bad time there because of not caring for...
The complaint has been investigated and resolved to the customer’s satisfaction.
Bought the big T-rex rampage hot wheels set for my son for his birthday, started to assemble it and it's missing a piece that connects the two sides, so I called the manufacturer, Mattel, to see if I could get a replacement part for it.
They won't give me a replacement part, but said if I send 2 of the pieces back they'll send a whole new one...
Sound...
The complaint has been investigated and resolved to the customer’s satisfaction.
On April 18, 2008, I purchased two return e-tickets for travel to and from Hong Kong with my son during the summer time.
The first trip to Hong Kong was fine. But on the day of my returning to Vancouver on August 29, 2008, the airline (Air Canada)refused to check in for us because the travel agent (expedia.ca) had not fully paid for what they reserved the...
The complaint has been investigated and resolved to the customer’s satisfaction.
We purchased a ticket for our son, who attends LSU University for medicine, to go to New York to participate with volunteer work for the elderly In NY during his fall break. Hurricane Gustav arrived and upended life in louisiana; and LSU University subsequently had to cancell the fall break to recoup the lost class time. We contacted Delta Airlines to...
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a reclining leather loveseat and sofa set from Ashley Furniture Homestore in North Brunswick, NJ.
Of which Reclining Loveseat had some stitching issues which their Technician wasn't able to fix it so they replaced it but the replacement which they shipped was even in worst shape than the original one.
It's having same stitching problem but on...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a new, 2008, Harley Davidson Heritage Softail in 2-2008. I loved the bike and it ran great for about 4 mos. After that, I began to experience difficulties starting when it was hot. The bike is in the shop at Thunderbird Harley Davidson, in Albuq. NM, for the 3rd time with the same issue. It's been there 2 weeks now and they still do not know...
The complaint has been investigated and resolved to the customer’s satisfaction.
The following is the content of the first letter sent about this complaint:
Dear Ms. xxxxxx:
I came into your store and purchased two dining rooms and an office desk with a credenza on August 6th. I paid by check and my total purchase was for $7, 633. The only disappointment was that I could not purchase a rug at the same time because your store could not...
The complaint has been investigated and resolved to the customer’s satisfaction.
DHL might more appropriately named DHB for DON'T HOLD YOUR BREATH in awaiting delivery.
I made an online purchase from a vendor who has a warehouse located about 25 miles from me in NJ. DHL picked up the order that same day, then delivered it to a hub in Allentown PA. Somewhere along the way the merchandise was broken and returned to the vendor. Their...
The complaint has been investigated and resolved to the customer’s satisfaction.
The sales representative who sold us the packet was really good at convincing us to buy into the time share to the point that we signed the contract under duress.
Ever since we have had the time share(4 yrs), we have only been able to use it once because there is no availibility, it is always booked. The one time we used the time share, there was a fee of...
The complaint has been investigated and resolved to the customer’s satisfaction.
The date is off it was some time ago, but the more I think about what happened to us the madder I get..A Friend of mine took me to a Xena Convention for my Birthday..while there we obtained about $100 in Xena merchandise each..since there was so much we were afraid to try to take it with us on our fights so we packed everything up and shipped it to my...
The complaint has been investigated and resolved to the customer’s satisfaction.
My vehicle broke down at 07:30 on 15/09/2008. I phoned Tata who is 6 km away from where it broke down. They only arrived 8 hours later to tow it.It is still under guarantee and they charged me R450 for towing charges, contrary to the guarantee. It is now 17 days later and my vehicle is still not fixed. They did not supply me with a courtesy vehicle. I need the vehicle for business. They do not come back to me as promised.
The complaint has been investigated and resolved to the customer’s satisfaction.
When Weber and Grahn sold me a furnace they never told me that it needed someone else to "set it up". The furnace NEVER worked properly. I kep calling and each time they sent someone who made the problem worse. TWICE they spilled fuel on the basement floor and inside the furnace, sending fumes into my home. The last technician to come over told me that...
The complaint has been investigated and resolved to the customer’s satisfaction.
I Had bought a chain saw 08-08-08.
Today I brought it in to exchange it due to the starter rope cord not recoiling in. The Manager Joyce Moore was rude to me, saying well its over 30 days and you have to call the company... she would not work with me in any way as I felt I being the customer and has their sign says up above their door "Satisfaction...
The complaint has been investigated and resolved to the customer’s satisfaction.
One of customers bought an electronic item priced as $986 from our shopping site. He paid with his credit card, and we packed the item to ship for the next day. Ccnow charged us -$49 for this transaction. That's fine also. Next day, the customer wrote us, he wanted to cancel the purchase. We told him it was shipped. Then he received the item, returned the...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a Briggs and Stratton home generator. The system failed during Hurricane Gustav. I could not reach anyone at the company to help me work through possible solutions. I sent an email as was suggested on the website. Five days later, I still had no reply. When I contacted the company by telephone, I was put through to someone who could help. I reached...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a gas tank for my car from this company on Sept 3rd. They took my money from my account on the 4th. The website said products were shipped within 24-48 hrs. I contaced the company 3 days later to ask for a shipping number and never recieved a response. After 2 more emails, I called the company and was told that they had to order the tank, and it...
The complaint has been investigated and resolved to the customer’s satisfaction.
I was in this particular store at around 8am when they were have a 10 for 10 special. The store wasn't at it's busiest but there were a lot of people in there. I came by myself because I had just gotten off from work. I kept noticing people were following me around. First the Store director followed me, everytime I turned around he was behind me staring at...
The complaint has been investigated and resolved to the customer’s satisfaction.
We received a call from a Direct TV representative that stated we MUST upgrade our existing equipment by Jan. 2009 or we would no longer receive the Direct TV channels. This was a Direct TV upgrade and the Direct TV rep stated their would be NO additional charges or fees. Guess what? The bill increased. I tried cancelling their service and was told by 5...
The complaint has been investigated and resolved to the customer’s satisfaction.
My parents own one car. They are both on SSI and make only $850.00 a month on SSI. The car was over heating. I suggested they go to MIDAS to have them take a look at it. I had never had bad service from them. I was comfortable sending them to MIDAS. They looked at the car and said they knew what was wrong with it and they could definately fix it for...