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Leaders Merchant Services

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Customer Service

725 Via Alondra
Camarillo, California
United States - 93012
Mon6:00 AM - 6:00 PM
Tue6:00 AM - 6:00 PM
Wed6:00 AM - 6:00 PM
Thu6:00 AM - 6:00 PM
Fri6:00 AM - 6:00 PM
Sat8:00 AM - 2:00 PM
SunClosed

Complaints & Reviews

Unauthorized Charges & Fees

Our very first charges with Leader's Merchant Services declined 2 charges for $9752.00 yet managed to remove this amount for over 14 days from my clients account - this was a debit account. They denied they had the money and said the system voided the transaction but the money was gone! When questioned about this issue they actually hung up on me and said it was nothing they had done! This was a client that trusted me and happened to have this kind of funds available. Not too many people are blessed enough to have this kind of understanding client. I know i couldn't be without close to $10, 000 for over 14 days. They were rude and unhelpful. I closed the account immediately after the funds found there way back into my clients account. Then they had the nerve to charge me for this and other unknown and unspecified charges. I happily went back to Elavon without issue!! Stay away from this company.

  • Tr
    travelingmtdfw Feb 10, 2011

    From personal experience would advise staying away from this company. Too much of a headache and yes they "stole" money in excess of $99 to $350 out of my account recently.

    Back in late August of 2010 I signed with Leaders after the new merchants account CSR, Brody contacted my company about providing credit card processing services. After hashing out details Brody presented me with a reasonable contract. The contract stated as follows: 1.69% transaction fee on Master Card and Visa transactions, no batch or header fee, no monthly charge fee, no annual fee, free terminal setup, and no cancellation fee. I had my own terminal so no need to rent or buy another one. There was a dormant fee of $7.85 I would have to pay if account was inactive of course. I asked the CSR if there were going to be anymore fees related to this account the rep said no. I read the fine print and sent it over to my attorney for review. I thought this would be a good company to work with for credit card transaction. Well I thought wrong. That From day one I have had problems with Leaders. 1. Lost revenue in tip money transactions. 2. Every time I called in with a problem about my terminal the CSR told me my terminal was not PCI compliant that I would need to buy a new one. My machine at the time was less than two years old. If I needed a new machine the rep that I signed up with would had told me. If the machine was not PCI compliant I would not have joined Leaders nor could they be able to program the terminal. 3. Ridiculous $149 "PCI" compliance fee. If you refused to pay the fee Leaders would bill you $30 for not being compliant. My last transaction company only charged $29 annual PCI fee due tot he fact that I was a small business. Also the huge compliance fee and their so called standards were left out of the contract. The PCI fee is for those that have credit card information on file and my business does not keep that information on file. 4. Poor customer service. Representatives were not knowledgeable about transactions problems (either reading from a manual or being transferred to another CSR for assistance) and/or tried to get me to buy another terminal. 5. 11-15-10 After a month of being dormant and realizing the service was not for me I decided to cancel. I also found out the PCI fee was $149 and would start to be taken out in three easy installments in November 2010. If not, I would be charged an additional $30 for being non compliant. I did not agree to these fees. Upon the information I received and decided to cancel. I was transferred to Leaders cancellation department and spoke to Edwin a "supervisor". See, most companies try to keep your business when you threaten to close your account, this one doesn't. Total red flag. Edwin was extremely rude over the phone when I tried to cancel my account. He stated he would go ahead and send me a cancellation form by fax and he needed it by the close of the business day. He also told me there would be additional fees and penalties for closing my account. I told him that he needed to review my contract because the contract stated no additional fees would be charged apart from transactions fees that were processed for that month. He said that I would be charged additional fees upon the review of my contract. That those fees were unpreventable. I asked to speak to his supervisor and he refused to allow me to speak to someone higher up to resolve being charged "additional fees". I told him I needed to speak to his manager. Edwin, said he was the highest that I could go and I would have to deal with him. I told him he was not and he said yes he was and that he was correcting me. After getting no where with Edwin I hung up and called Leaders again to lodge a formal complaint against Edwin. The second CSR was rude as well so to no avail I gave up. I contacted Brody my original merchant representative. Brody said Edwin misinformed me and that he would have the manager of the cancellation department contact me. Brody pulled my contract stating that there should be no additional fees taken out period. I canceled my account on 11-15-10. December 1, 2010 a transaction fee of $99 "other fees" hit my bank account. I contacted my bank stating that the fee was fraudulent and my bank did a stop pay on the fee. For six months the stop pay would be effective. A representative from my bank told me that if a debit came through leaders it would not go through my bank for that period of time.
    On 12-1-10 I called Brody from leaders asking him what the deal was with the "other fee". He assured me that it was a error and that the fee would be removed. Two weeks later I received a threatening letter from Leaders informing me if I did not pay the $99 other fee charge they would turn me into a collection agency. I called Brody again asking him if he rectified the $99 and I asked him again to have it removed. I received another statement/letter in the mail the first of January 2011 demanding the fee. On 1-10-11 I called Brody again to make sure he was working on getting the fee cleared up and he said that it was.
    February 2, 2011 Leaders charged my bank account with a $350 cancellation fee. I called my bank yet again to do a stop pay. Since it was after 2 PM I would have to dispute the fee. My bank was generous enough to credit the $350 fee and the over draft fee until I could get this resolved with Leaders. I asked my bank why did this transaction fee go through and the rep stated that Leaders used a different name for the fee. (Right there that is fraudulent. They used another name to attempt to obtain more funds.) That day I called Brody at Leaders again informing him what happened.
    Feb 3, 2011 Brody called back stating again he pulled my contract. He wanted to make sure that I was not suppose to be charged the $350. He assured me that this is was a computer error. The question is if my account was closed they should had removed my account information from their system. Brody stated he would put in a request to have the fee refunded back to my bank. If it was not credited back to my bank by 2-8-11 call him back immediately .
    2-9-11 I called my bank to verify if funds were return, they were not.
    2-9-11 called Brody to inform him funds were not returned. I told him to please contact accounting to get a ETA of when funds would be returned to my account. From there on I asked him to for now on contact me my EMAIL so that I would have it in writing.
    2-9-11 Brody wrote in a email "According to accounting, your refund will be issued this Friday and you should see it about this time next week."

    I will write back to give all an update if this gets resolved or not. Hopefully in a week it will and I can start the process of closing out my bank account. A total pain in the neck but no telling what they will charge the next time.

    Here's some words of advice:

    1. If you do business with Leaders and decide to cancel your account with them: Close out your bank account and have your banks reissue a new account. Tell your bank that you might be dealing with a fraudulent company and fees might be taken out. Most banks will understand. Any legitimate fees you owe them can be hashed out and paid with a cashiers check. This will save you the hassle of being charged fraudulent fees. If necessary get your attorney involved in the matter.
    2. File a report with the FTC (Federal Trade Commission) if they are taking out fees without your permission or what was not agreed in the contract. Enough people complain about their fraudulent practices the government will step in.
    3. Get everything that you do with this company in writing. Keep a detailed record of whom you spoke with, etc. This covers your butt.
    4. If funds have been taken out of your account demand your banks do a stop pay or a dispute. For the dispute: Gather your documents for the bank. Also kindly ask the bank to credit the funds until you can get the issue resolved. You will have to get in touch with a supervisor to do this. I am very fortunate to bank with Frost Bank in Texas. I have always found my bank to be very accommodating.

    You wait for Leaders to refund the money it might takes weeks or they might not refund your money at all.

    Frankly, if I went on line to research this company I would have never been in this mess. Hopefully this might help someone out there to keep them from making the same mistake likes myself and others made.

    0 Votes

Scam Company - Won't Close Account - Insane Fees - Cheating, Backstabbing, Filthy Company

This company has lied, cheated and have been downright filthy the entire time. I was deceived by the sales rep, they didn't deposit all of the money I ran (hundreds of dollars were missing that I personally ran), I was yelled at and laughed at by "customer service", they would send my monthly statement after the fees were billed and when I called about an extra $90 or so they would tell me I was alerted on my monthly statement, they charged hundreds if not THOUSANDS of extra fees, have outrageous monthly minimums (that every time I called would be a different number and was so called fixed dozens of times), and to top it all off I have sent in my account closure 3 times and it they are STILL charging fees! Even though I sent in the form 3 times over 5 months and my contract is UP! Every time I call them they tell me that my account was closed and that no more fees will be charged - and then the next month I'm charged $100's of dollars! DO NOT PURCHASE WITH THIS COMPANY - DO NOT USE THEM IN ANY WAY. YOU WILL REGRET IT. THIS COMPANY IS 100% SCAM!! A DIRTY FILTHY COMPANY!! DO NOT USE THEM!!!

Charges Charges Charges

These people charge SO MANY FEES DO NOT GO WITH THEM. They are a credit card processing company. Told me 10 per month ended up being 40. They have no ethics at all. Please do not sign up with them, they cost me all my profit as a small business and just no way to get out of contract for one year. SO TERRIBLE. Chris Lopez sold me this account with a lot of lies and when I called him to complain and obtain justice, he put me on hold to never return to the call. So unethical. I was not even rude, I was just clear that this is not an ethical Company.

BEWARE OF THEM!!!

Credit Card Processing Company charging avg 7% per month

In February 2009 I began a 2 yr contract with fees that should have totalled less than 3%. Since then, with each passing month they have added or increased fees (e.g. yearly fee, PCI Compliance fee, security fee, batch header fee, and the worst- Add'l fees). Calling them is truly a waste of time. After looking on Better Business Bureau's website, I realized they had 140+ complaints against them. Because they settled most of them, they got a B rating!!! OMG. They should be investigated for fraud. My current Credit card processing company has 1 complaint against them that was settled and they've been around for over a decade. When I filed my own complaint on this site, they contacted me and agreed to refund my fees in Dec 2009. They wanted me to take the negative report off the internet. They refunded me the amount 3 months later after I hounded them again! To add insult to injury, the following month they charged me more unauthorized fees. So, just to give you a sampling, HERE are the FEE PERCENTAGES that they charged me from the past 6 months of 2010:

Jan 4.3% Feb 12.4% Mar 4.4% Apr 5.6% May 7.6% Jun 12%

My average gross ticket sales for credit cards is $1500/ mo. My new processing company has a monthly, not yearly agreement. I won't recommend them just yet until they have a good track record for 1 yr. Lesson learned from Leaders which starts charging you exhorbitant fees 2 months after starting with them. Currently, I have changed bank accounts because even if you tell your bank to "permanently revoke" any charges from this company, Leaders will slightly change their name to make the charge go thru. I can't even begin to tell you all their tactics. If you've wasted time with this company, you must complaint on BBB.org.

Scam

I too have been scammed by Merchants. My complaints are all the same as everyone elses. I don't have time to list them all.
What a rip off!!!
Can't believe I was scammed!!!
I have shut down my bank account as I plan to close my account. I don't want them to take another penny!!!
Please tell me, what is a good credit acceptance company to go with?
Rose

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UNETHICAL BUSINESS PRACTICES

Leaders has shown iteself to be highly unethical, deceptive and dishonest since June 2008. Every month they...

Extra fees holding money with no reason

Beware please don't make the same mistake like me
I wish I saw the bad reviews they have online before.
When you call the 877 sales number they will pickup the phone before it even rings, when you calling for customer service issue the case will be different.
Fees fees fees and fees, all of them will be discovered only after you sign and they have your money.

If you care about your biz and you cant effort late payments and extra fees every month, choose a different provider.

Recent Victim of Leaders Bait and Switch Scam!

I guess I am now one of Leaders latest scam victims ): I just got a letter from Leaders showing that I would be charged the same $129 PCI charge that others here have been complaining about! I am a very small business owner (less than $10, 000 yr) and after researching the unscrupulous acts of theft by Leaders Merchant Services, I have to admit it has made me a bit depressed. Almost every month, I see a different charge on my account that was according to a Leaders representative " an error". When I signed up for the service, I explained over and over again that since I am disabled, my business is very small and that I would only need to process credit cards occassionally since most of my transactions were cash. The rep explained that I would only be charged IF a card was processed for that month. If no cards were processed, no fee would be charged. That was unfortunately a lie. When I found that I had been charged, I called in to have the charges removed, I was told that my account would be credited for the past three charges that were "errors". Another lie. What I got instead was a letter stating how sorry Leaders was in regard to the fact that they were now having to "pass on" new fees to me that were being passed on to them by the banking industry. So I can expect to pay about $5 per month in addition to $0 which is what I am supposed to be charged even if I dont use the terminal! The next day I got another letter from them stating that I was going to be charged the $129 PCI fee. They also charged me a $15 penality for not having my computer checked by a certain time to ensure that it was PCI compliant. I was never informed about a compliance check date. When I asked how would I know when to go through the PCI compliance check in the future, I was told that there was no particular date and that the best thing they could advise me to do was to call back every two months to see if I was due for another compliance check. If I dont find out in time, I will be charged another $15 penality. All of this trouble and I have only used the terminal five times in the last year for transactions that totaled about $200! I didnt even have the $129 to pay them this fee. The funds that they are taking out of my account to pay this fee is from my social security check.

So far, it has cost me more money to have this credit card terminal than I have made with it! The guy who assisted me with opening my account (Clarence Booker) seemed to be so nice. I trusted him and now I feel ashamed and embarrased because my instinct told me that the offer he was giving me sounded too good to be true. I dont know how he can sleep at night with a clear concious. I spoke to him for about an hour making sure that I understood that I would ONLY be charged if I used the terminal along with the card processing fees. $9.99 per month (if I used the terminal) plus processing fees were to be my ONLY costs! According to him, he wanted to help me and was even going to waive the annual fee to show his support for small business owners like myself. I dont know what to do at this point. But just like the others that complained here, if you are looking for a credit card processing company, DO NOT go with Leaders Merchant Services. It is a bait and switch scam and the sad part is that they apparently do not have a concious nor do they feel remorse for stealing from people who they convince that they are trustworthy. Even though I am struggling to make ends meet with my business and in my home, I would never take advantage of someone by lying to them up front with full intentions of scamming them. I was told that I would have the option of not renewing my contract for next year when I first signed up. Now, I am concerned that this is a lie as well. I will be joining others here by filing a complaint with the Better Business Bureau but I am very interested in knowing if the state attorney general needs to know more about what Leaders is doing to people.

  • Ji
    Jim in MA Jun 08, 2010

    ONE THING MOST PEOPLE DONT KNOW!! If you don't accept debit by pin debit cards you need not pay for it. They have you in the wrong catagory. You can still take Visa/MC debits run as credit, AND you don't need to pay it if you use dial up instead of Internet for the authorizations.. BANKS ARE SLIME and won't tell you this. I had them remove it and refund it to me at my business from Chase Paymentech. Also, they tried to charge a relative the same way until we talked.

    0 Votes
  • Th
    Thought I was scam proof!! Jul 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I am also a victim...same problems...what should I do about it?
    I don't have enough time to go through all the problems I have had with Merchants Leaders Bank. They are thieives!!!
    Tell me, what is a good company to go with for accepting credit cards?
    And where else can I complain.
    Rose

    0 Votes

harassment and deceptive selling

Following initial contact a week ago with Leaders to inquire about their credit card processing rates, I received a barrage of phone calls over two days — yesterday and today (June 2 & 3, 2010) — by various sales people pretty much demanding to know why I chose a competitor. Despite repeatedly telling Chris yesterday that I didn't want any further contact with them, the calls persisted. Twice upon answering today, all I heard was their recorded commercial. One rep (Blair) called me this afternoon, and when I answered, he claimed that it was his phone that rang; that I had called him. (Of course, my phone record can easily disprove this.) Once on the phone with Blair, he, too, got me to admit that I had at one time called his company, then began to grill me to why I chose a competitor. When I told him I didn't want him or his company to call me any more, he again insisted that it was I who had called him, and that he had no idea who I was. (I recorded this conversation.)

Shady Business

This company overcharged to the tune of 30 extra dollars every month and came up with every fee you could think of. In any case when I tried to use my terminal which worked for about 60% of the time, it no longer worked, even though it ran a ticket number. When I called to cancel the service, they waited 45 days after the signed cancelation to stop charging my acount. I called to ask why my acount had been charged and they told me they have the right by the contract to continue to charge my acount until for up to 30 days after they review the cancel docs. Be aware of these practices.

  • Me
    merchantVictim Mar 26, 2010

    Frankly I have never dealt with a company that will do business like this, no wonder there is a class lawsuit against them on how they treated their own employees

    http://www.wcclaw.com/CM/ClassActions/ClassActions11.asp

    My experience with Leaders Merchant Services have been a nightmare, yes, they do have a persistent and crafty sales team to get you sign the contract to go with their services, but soon you will find out different kinds of fees mysteriously show up on your statement, some in the fine print of the contract and some are up to the interpretation of the customer service reps you talk to. I was obligated to stay with them for one year, or I would have to pay $250 penalty fee.

    Last October, I received a letter from them saying that they would charge a one-time so-called $109 PCI Compliance fee that was not in the contract, I bit the bullet and paid the $250 cancellation fee so I didn't have to deal with them again, nonetheless, they went ahead and charged me $109 saying that they took two weeks to process my cancellation request fax, and the fee hit before they finished processing.

    That wasn't over, just yesterday, 4 months after my account closure, I again saw a charge from Leaders for $69.16, a so-called pro-rated PCI Compliance fee automatically billed by their "system". I wouldn't go into all the details of each absurd conversation I have had with their call center.

    I just hope you are fortunate enough to read this thread before you sign up with them, and hope all the complaints from other victims will sound an alarm for you. Good luck!

    0 Votes

Unauthorized fees, not processing cancellation

This company continues to charge us monthly, including additional fees they say they are allowed to charge based on our contract. Security updates, American Express charges (we don't even accept American Express per our contract!), anything they can think of the charge us for.

Well, we have submitted cancellation paperwork 3 months in a row, but it is never processed. You call and ask for a supervisor, they are never available, and do NOT return their messages. There is little I can do, except close my business account. I cannot afford all these fees monthly, and my current bank is unwilling to do anything about a charge unless it is done within 24 hours. I can tell you, I have better things to do that check my bank account twice a day to make sure these jerks aren't charging me yet again.

I am so tired of this company, their policies, their staff anf their complete lack of morals. If you want an honest opinion, do NOT do business with this company!!

  • St
    Stop being dumb Feb 05, 2010

    shoulda read your contract. what are you going to get from this complaint, really? Money? What satisfaction are you going ot get from wating your time like this?

    -1 Votes
  • Bl
    BLIOND Feb 07, 2010

    stay away from them!

    1 Votes
  • Sr
    SR-LMS Feb 09, 2010

    TO :BookstoreBeenScammed:

    LEADERS would like the opportunity to help this merchant with the issues they have with their account. However, this complaint does not provide us with enough account detail to properly assist the merchant. We urge this merchant to contact our Merchant Services department at 1-800-876-9843 (option 2) and to have bank statements and merchant ID number ready for account review.

    -1 Votes
  • Sm
    smallbizmom May 05, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I'm having the same problem. I've called 3 times now for charges to be reversed and still nothing has been changed. Today the woman on the phone said to allow 7 business days for my return check. I'm going to give them two weeks to return my unexplained charges. If not I'm also going to have to close my account as well. It's too scary knowing they can take whatever they want out of my account and give me little to no explanation for it!

    If you are looking for a company to process your credit cards PLEASE STAY AWAY FROM LEADERS MERCHANT SERVICES. Save yourself the headache!

    1 Votes

Scam

I like many others have been scammed by this company and their slimy sales agents. I run a small boat rental company and searched for a company that had small monthly fee's and would allow me to suspend the account in the winter. I was told the most I would have to pay was $30.00 a month which was for my cheap little machine and a $25.00 minimum discount rate. Everything was fine for the first 3 months and then I received a charge for an annual fee of $100.00 when I've had only been with them 3 months. I was told it would be reversed but guess what I've still not received it back. Then I called to have may account suspended as promised but was told I would still have to pay $15.00 a month for a suspension fee. Now I'm receiving monthly bills of over $100.00 a month for god knows what. I originally assumed that $100.00 was the discount on the card but my business has been shut down for 2 months now and I'm still being billed. What's funny is it varies every month anywhere form $100 to $150 and remember I've not charged a card in 2 months. I'm considering just disputing the charges with my bank and putting it in their court. PLEASE STAY AWAY FROM THEM THERE ARE MANY COMPLAINTS ON THIS SITE WITH SIMILAR STORIES.

  • Sr
    SR-LMS Dec 14, 2009

    LEADERS would like to take this opportunity to address the concerns this merchant has had with our company. We would like to state that we at LEADERS, take pride in providing all of our merchants with superior customer service and we take immediate action if this has not been the case for any of our merchants.
    We have carefully reviewed the merchant’s account in correspondence to the complaint and it is unclear as to why the merchant believes that we have mischarged their account. Per the last 6 months of the merchant’s monthly statements, the merchant’s processing account was charged directly in accordance with the contract terms. Since we never received a signed seasonal hold form from the merchant, this merchant’s account was never placed on a seasonal hold and there is documentation indicating that the merchant has been processing credit cards as late as November 2009. As for the $99.00 annual fee the merchant says was never refunded, we have full documentation of this being issued on October 13, 2009. If for some reason, the merchant still cannot find the monetary deposit, we ask the merchant to please contact our Customer Service department and be prepared to send in bank statements for refund review. In addition to the above, LEADERS, as a good faith gesture, has gladly agreed to refund this merchant the following: 2 months of $10.95 iAccess (which has been cancelled, per the merchant’s request), one Monthly Minimum of $25.00, and one month of Security fees at $3.00. The total refund will be in the amount of$47.90. LEADERS has also placed the merchant’s account on seasonal hold and in the month of December, the merchant will only be responsible for the $11.00 account hold and the remainder of the PCI compliance fee.
    We would like to thank this merchant for coming forward and bringing this to our attention. LEADERS would like to also like to wish the merchant well in the future and thank them for their continued patronage with our company.

    0 Votes
  • Co
    CODY J TRAVIS Dec 16, 2009

    They did the same thing to me < after i got so fed up and cancelled they stole 550.00 dollars from my bank account THIEVES AND LIARS to say the least
    all aluminum solutions

    0 Votes
  • Co
    CODY J TRAVIS Dec 16, 2009

    you would be a FOOL to sign with this company, They will promise you the world and give a a big pile of SH*T
    instead STAY AWAY, STAY AWAY from leaders

    0 Votes
  • Al
    All Around Leak Detection Mar 26, 2014

    I tell you what I have never been or I should say screwed over by a company I was told no monthly fees as I was complaining to the salesman about intuit charging me three different charges every month.. and oh yeah when I went to cancel they said I was on a three year contract and it would be $250 to cancel early when I know I signed a one year I'm not sure what all to say except I wish I had never used leaders merchant services the e charged me more than I've charge by far I had to close my bank account because they kept charging me under different names when I would put a block on them ...I really wish I knew a way to sue there ### outta business! I now use square for my field payments and merchant one and so far so good! Live and learn...

    0 Votes

Unauthorized charges

I opened my leaders statement and found some strange unexplained charges. I own a small business, I'm...

Rip Off

Leaders Merchant Services gets you to sign up with a one year contract with no fees and a decent rate. Then...

holding my money

My customers have my product & leaders refuses to release the funds. My maximum charge amount allowed was $20, 000 a month in sales. The sales Leaders says are "on hold" are less than $3, 000.00. Then, they closed my account. The reason given was that I "charged to much for each disk".

Results.
31 people have my software and only 2 have paid for it. I have no recourse and NO help from them getting my product back. 5 out of the 31 people were called by Leaders "risk management" Leaders says they had one complaint. Complaintant had already been issued a RMA and returned all product EXCEPT THE SOFTWARE DISK!!!

I have had only a few returns in the 3 years I have been processing with them. Any help or leads as to how to get my money please advise.

Joe
FenceMaker

  • Sb
    SBR Aug 06, 2009

    LEADERS would like to apologize to this merchant for the experience he has had with our company. We at Leaders Merchant Services pride ourselves in providing our merchant’s with superior customer service and to hear a complaint such as this is truly disheartening.

    LEADERS has reviewed this merchant’s two separate accounts. Per our internal system records and our Risk Management department, LEADERS has found that both of the merchant’s accounts were closed due to excessive chargebacks, cardholder complaints and security risks. There were, in fact, funds held and placed on reserve as a result of the merchant’s risky processing. These funds will be reviewed for release in October, 2009. Risk is a very serious concern in this industry. All processes regarding high-risk transactions and chargebacks are clearly outlined in the Merchant Processing Guide, page 15, section 10.1, “Chargebacks and Other Debits”. It is the merchant’s responsibility to follow the parameters in this guide in order to limit the risk of chargebacks, losses and further damages. If, for some reason, the merchant did not retain his original copy of the Merchant Processing Guide, he can locate a free, downloadable version at: www.leadersmerchantservices.com/merchant-services-help-center.htm

    We, at LEADERS, regret that the merchant feels that our services were less than satisfactory. Under the circumstances, we followed standard industry practices. Once again, LEADERS would like to apologize to this merchant for the misunderstanding and we would like to wish him well in all future endeavors.

    0 Votes
  • Sp
    Speedy059 Oct 08, 2009

    Sure is funny how big of a scam Leaders Merchant Services are. There are hundreds of scam/[redacted]s about their business and all they do is say "sorry" and do nothing more. Good luck trying to review your account with them as they suggest, they will just be rude to you a belittle you and then finally pass you on to a voice mail of some unknown employee who will never call you back.

    This company has so many ongoing problems and issues with current/past merchants, be best not to do business with them.

    0 Votes
  • Sr
    SR-LMS Oct 12, 2009

    The merchant’s account was closed due to an excessive number of cardholder disputes. LEADERS did not cause the cardholder disputes and has worked with the merchant for several months to try and correct or alleviate the issue. Processed funds were held on the merchant’s account to secure against future losses, as LEADERS hold the liability of any loss associated with the merchant’s account. LEADERS has been more than cooperative with the merchant in explaining the loss and providing a detail of the amount due. The merchant is more than welcome to contact our Merchant Support and Risk Department for an additional accounting detail of any funds due. To reiterate, the amount due was caused by the merchant’s clients disputing items and not by any action taken by LEADERS.

    0 Votes

Leaders withdrawls hidden fees from bank account without prior notification

Leaders withdrawls hidden fees from your bank account without prior notification. PCI annual fee of $30, Leaders annual fee of $100, etc...

I asked very specific questions and read the agreement and these fees were NEVER disclosed. I found out about them by looking at my bank statement!

DO NOT trust Leaders Merchant Services!!!

Just use QuickBooks instead. Their fees are stated up front and I never had a problem with hidden fees from them in the past. I should have just paid the extra .20% and up front setup fee in the first place...I have now switched. Lesson learned!

  • Sb
    SBR Aug 06, 2009

    LEADERS Merchant Services would like to apologize to this merchant for the experience she had with our company. LEADERS would be more than happy to review this merchant’s account and address his concerns with our company; however, this complaint does not provide LEADERS with enough information to locate this merchant’s account.

    LEADERS invites the merchant to please call our Complaint Resolutions Specialist, Cindy Schwerdtfeger, at 877-538-3377 extension 137 in order to begin the merchant account review process.

    0 Votes
  • Sp
    Speedy059 Oct 08, 2009

    Agreed, they nickel and dime you to death. If you are a small business you must not go with Leaders Merchant Services. They will take everything you make and speak very rudely to you on the phone.

    0 Votes
  • Sr
    SR-LMS Oct 12, 2009

    The merchant’s account was closed due to an excessive number of cardholder disputes. LEADERS did not cause the cardholder disputes and has worked with the merchant for several months to try and correct or alleviate the issue. Processed funds were held on the merchant’s account to secure against future losses, as LEADERS hold the liability of any loss associated with the merchant’s account. LEADERS has been more than cooperative with the merchant in explaining the loss and providing a detail of the amount due. The merchant is more than welcome to contact our Merchant Support and Risk Department for an additional accounting detail of any funds due. To reiterate, the amount due was caused by the merchant’s clients disputing items and not by any action taken by LEADERS.

    0 Votes
  • Co
    CODY J TRAVIS Dec 16, 2009

    100% correct > DONT SIGN WITH THIS COMPANY they will steal your money, Every night you will have to check your bank accout because you never know what they are going to steal from you today.Only used there services a hand full of times but some how my fee's are more than i take in.They will use youre bank account at there leisure. If you go with this company youre a FOOL.
    BY FAR THE WORST COMPANY EVER. "Scam Artist who no the legal services "

    1 Votes