Our very first charges with Leader's Merchant Services declined 2 charges for $9752.00 yet managed to remove this amount for over 14 days from my clients account - this was a debit account. They denied they had the money and said the system voided the transaction but the money was gone! When questioned about this issue they actually hung up on me and said it was nothing they had done! This was a client that trusted me and happened to have this kind of funds available. Not too many people are blessed enough to have this kind of understanding client. I know i couldn't be without close to $10, 000 for over 14 days. They were rude and unhelpful. I closed the account immediately after the funds found there way back into my clients account. Then they had the nerve to charge me for this and other unknown and unspecified charges. I happily went back to Elavon without issue!! Stay away from this company.
This company has lied, cheated and have been downright filthy the entire time. I was deceived by the sales rep, they didn't deposit all of the money I ran (hundreds of dollars were missing that I personally ran), I was yelled at and laughed at by "customer service", they would send my monthly statement after the fees were billed and when I called about an extra $90 or so they would tell me I was alerted on my monthly statement, they charged hundreds if not THOUSANDS of extra fees, have outrageous monthly minimums (that every time I called would be a different number and was so called fixed dozens of times), and to top it all off I have sent in my account closure 3 times and it they are STILL charging fees! Even though I sent in the form 3 times over 5 months and my contract is UP! Every time I call them they tell me that my account was closed and that no more fees will be charged - and then the next month I'm charged $100's of dollars! DO NOT PURCHASE WITH THIS COMPANY - DO NOT USE THEM IN ANY WAY. YOU WILL REGRET IT. THIS COMPANY IS 100% SCAM!! A DIRTY FILTHY COMPANY!! DO NOT USE THEM!!!
These people charge SO MANY FEES DO NOT GO WITH THEM. They are a credit card processing company. Told me 10 per month ended up being 40. They have no ethics at all. Please do not sign up with them, they cost me all my profit as a small business and just no way to get out of contract for one year. SO TERRIBLE. Chris Lopez sold me this account with a lot of lies and when I called him to complain and obtain justice, he put me on hold to never return to the call. So unethical. I was not even rude, I was just clear that this is not an ethical Company.
BEWARE OF THEM!!!
In February 2009 I began a 2 yr contract with fees that should have totalled less than 3%. Since then, with each passing month they have added or increased fees (e.g. yearly fee, PCI Compliance fee, security fee, batch header fee, and the worst- Add'l fees). Calling them is truly a waste of time. After looking on Better Business Bureau's website, I realized they had 140+ complaints against them. Because they settled most of them, they got a B rating!!! OMG. They should be investigated for fraud. My current Credit card processing company has 1 complaint against them that was settled and they've been around for over a decade. When I filed my own complaint on this site, they contacted me and agreed to refund my fees in Dec 2009. They wanted me to take the negative report off the internet. They refunded me the amount 3 months later after I hounded them again! To add insult to injury, the following month they charged me more unauthorized fees. So, just to give you a sampling, HERE are the FEE PERCENTAGES that they charged me from the past 6 months of 2010:
Jan 4.3% Feb 12.4% Mar 4.4% Apr 5.6% May 7.6% Jun 12%
My average gross ticket sales for credit cards is $1500/ mo. My new processing company has a monthly, not yearly agreement. I won't recommend them just yet until they have a good track record for 1 yr. Lesson learned from Leaders which starts charging you exhorbitant fees 2 months after starting with them. Currently, I have changed bank accounts because even if you tell your bank to "permanently revoke" any charges from this company, Leaders will slightly change their name to make the charge go thru. I can't even begin to tell you all their tactics. If you've wasted time with this company, you must complaint on BBB.org.
I too have been scammed by Merchants. My complaints are all the same as everyone elses. I don't have time to list them all.
What a rip off!!!
Can't believe I was scammed!!!
I have shut down my bank account as I plan to close my account. I don't want them to take another penny!!!
Please tell me, what is a good credit acceptance company to go with?
Leaders has shown iteself to be highly unethical, deceptive and dishonest since June 2008. Every month they...
Beware please don't make the same mistake like me
I wish I saw the bad reviews they have online before.
When you call the 877 sales number they will pickup the phone before it even rings, when you calling for customer service issue the case will be different.
Fees fees fees and fees, all of them will be discovered only after you sign and they have your money.
If you care about your biz and you cant effort late payments and extra fees every month, choose a different provider.
I guess I am now one of Leaders latest scam victims ): I just got a letter from Leaders showing that I would be charged the same $129 PCI charge that others here have been complaining about! I am a very small business owner (less than $10, 000 yr) and after researching the unscrupulous acts of theft by Leaders Merchant Services, I have to admit it has made me a bit depressed. Almost every month, I see a different charge on my account that was according to a Leaders representative " an error". When I signed up for the service, I explained over and over again that since I am disabled, my business is very small and that I would only need to process credit cards occassionally since most of my transactions were cash. The rep explained that I would only be charged IF a card was processed for that month. If no cards were processed, no fee would be charged. That was unfortunately a lie. When I found that I had been charged, I called in to have the charges removed, I was told that my account would be credited for the past three charges that were "errors". Another lie. What I got instead was a letter stating how sorry Leaders was in regard to the fact that they were now having to "pass on" new fees to me that were being passed on to them by the banking industry. So I can expect to pay about $5 per month in addition to $0 which is what I am supposed to be charged even if I dont use the terminal! The next day I got another letter from them stating that I was going to be charged the $129 PCI fee. They also charged me a $15 penality for not having my computer checked by a certain time to ensure that it was PCI compliant. I was never informed about a compliance check date. When I asked how would I know when to go through the PCI compliance check in the future, I was told that there was no particular date and that the best thing they could advise me to do was to call back every two months to see if I was due for another compliance check. If I dont find out in time, I will be charged another $15 penality. All of this trouble and I have only used the terminal five times in the last year for transactions that totaled about $200! I didnt even have the $129 to pay them this fee. The funds that they are taking out of my account to pay this fee is from my social security check.
So far, it has cost me more money to have this credit card terminal than I have made with it! The guy who assisted me with opening my account (Clarence Booker) seemed to be so nice. I trusted him and now I feel ashamed and embarrased because my instinct told me that the offer he was giving me sounded too good to be true. I dont know how he can sleep at night with a clear concious. I spoke to him for about an hour making sure that I understood that I would ONLY be charged if I used the terminal along with the card processing fees. $9.99 per month (if I used the terminal) plus processing fees were to be my ONLY costs! According to him, he wanted to help me and was even going to waive the annual fee to show his support for small business owners like myself. I dont know what to do at this point. But just like the others that complained here, if you are looking for a credit card processing company, DO NOT go with Leaders Merchant Services. It is a bait and switch scam and the sad part is that they apparently do not have a concious nor do they feel remorse for stealing from people who they convince that they are trustworthy. Even though I am struggling to make ends meet with my business and in my home, I would never take advantage of someone by lying to them up front with full intentions of scamming them. I was told that I would have the option of not renewing my contract for next year when I first signed up. Now, I am concerned that this is a lie as well. I will be joining others here by filing a complaint with the Better Business Bureau but I am very interested in knowing if the state attorney general needs to know more about what Leaders is doing to people.
Following initial contact a week ago with Leaders to inquire about their credit card processing rates, I received a barrage of phone calls over two days — yesterday and today (June 2 & 3, 2010) — by various sales people pretty much demanding to know why I chose a competitor. Despite repeatedly telling Chris yesterday that I didn't want any further contact with them, the calls persisted. Twice upon answering today, all I heard was their recorded commercial. One rep (Blair) called me this afternoon, and when I answered, he claimed that it was his phone that rang; that I had called him. (Of course, my phone record can easily disprove this.) Once on the phone with Blair, he, too, got me to admit that I had at one time called his company, then began to grill me to why I chose a competitor. When I told him I didn't want him or his company to call me any more, he again insisted that it was I who had called him, and that he had no idea who I was. (I recorded this conversation.)
This company overcharged to the tune of 30 extra dollars every month and came up with every fee you could think of. In any case when I tried to use my terminal which worked for about 60% of the time, it no longer worked, even though it ran a ticket number. When I called to cancel the service, they waited 45 days after the signed cancelation to stop charging my acount. I called to ask why my acount had been charged and they told me they have the right by the contract to continue to charge my acount until for up to 30 days after they review the cancel docs. Be aware of these practices.
This company continues to charge us monthly, including additional fees they say they are allowed to charge based on our contract. Security updates, American Express charges (we don't even accept American Express per our contract!), anything they can think of the charge us for.
Well, we have submitted cancellation paperwork 3 months in a row, but it is never processed. You call and ask for a supervisor, they are never available, and do NOT return their messages. There is little I can do, except close my business account. I cannot afford all these fees monthly, and my current bank is unwilling to do anything about a charge unless it is done within 24 hours. I can tell you, I have better things to do that check my bank account twice a day to make sure these jerks aren't charging me yet again.
I am so tired of this company, their policies, their staff anf their complete lack of morals. If you want an honest opinion, do NOT do business with this company!!
I like many others have been scammed by this company and their slimy sales agents. I run a small boat rental company and searched for a company that had small monthly fee's and would allow me to suspend the account in the winter. I was told the most I would have to pay was $30.00 a month which was for my cheap little machine and a $25.00 minimum discount rate. Everything was fine for the first 3 months and then I received a charge for an annual fee of $100.00 when I've had only been with them 3 months. I was told it would be reversed but guess what I've still not received it back. Then I called to have may account suspended as promised but was told I would still have to pay $15.00 a month for a suspension fee. Now I'm receiving monthly bills of over $100.00 a month for god knows what. I originally assumed that $100.00 was the discount on the card but my business has been shut down for 2 months now and I'm still being billed. What's funny is it varies every month anywhere form $100 to $150 and remember I've not charged a card in 2 months. I'm considering just disputing the charges with my bank and putting it in their court. PLEASE STAY AWAY FROM THEM THERE ARE MANY COMPLAINTS ON THIS SITE WITH SIMILAR STORIES.
I opened my leaders statement and found some strange unexplained charges. I own a small business, I'm...
Leaders Merchant Services gets you to sign up with a one year contract with no fees and a decent rate. Then...
My customers have my product & leaders refuses to release the funds. My maximum charge amount allowed was $20, 000 a month in sales. The sales Leaders says are "on hold" are less than $3, 000.00. Then, they closed my account. The reason given was that I "charged to much for each disk".
31 people have my software and only 2 have paid for it. I have no recourse and NO help from them getting my product back. 5 out of the 31 people were called by Leaders "risk management" Leaders says they had one complaint. Complaintant had already been issued a RMA and returned all product EXCEPT THE SOFTWARE DISK!!!
I have had only a few returns in the 3 years I have been processing with them. Any help or leads as to how to get my money please advise.
Leaders withdrawls hidden fees from your bank account without prior notification. PCI annual fee of $30, Leaders annual fee of $100, etc...
I asked very specific questions and read the agreement and these fees were NEVER disclosed. I found out about them by looking at my bank statement!
DO NOT trust Leaders Merchant Services!!!
Just use QuickBooks instead. Their fees are stated up front and I never had a problem with hidden fees from them in the past. I should have just paid the extra .20% and up front setup fee in the first place...I have now switched. Lesson learned!