The complaint has been investigated and resolved to the customer’s satisfaction.
I had a HP 517 digital camera that would not take more than 3 or 4 pictures before the "battery dead" message appeared and it shut down.
Sometimes turning it off then on again would "revive" it. Using regular alkaline AA batteries would't work - they caused the camera to shut down when I tried to take the very first picture. I called HP and after holding...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had to replace two ELCs Air Compressors in my Deville, within a two year period. I wrote letters to the executive office. The executive assistant refuses to address my concerns. My perception is this assistant "profiles" and only responds to compliments. I want to find out my options when the latest compressor goes bad.
The complaint has been investigated and resolved to the customer’s satisfaction.
Black & Decker used to mean quality in home appliances and you could feel good about purchasing their products. This Quick N Easy food processor is garbage.
Cheap, poorly manufactured plastic pieces and nobody gave any thought to the "convenient" spout which spews product all over the counter when you try to use it. Maybe if you had a container the size of...
The complaint has been investigated and resolved to the customer’s satisfaction.
In October of 2006, I rented a car from Alamo in St. Louis for a short vacation I was taking with my 3 year old daughter. While on the vacation, we returned to our car after exploring the art museum.
On the windshield of the rental car was a "parking violation" for expired registration/plates. I contacted the Alamo roadside assistance. They instructed me...
The complaint has been investigated and resolved to the customer’s satisfaction.
I would like to share my experience Sloane Toyota of Devon dealership that began on Friday, January 12, 2007 and Saturday, January 13, 2007.
I placed a call on Friday and spoke with Mark Miller asking him about a 2006 Sequoia.
Mark advised that he had a long standing customer coming in that morning to upgrade his 2005 Limited Sequoia to a 2007 Sequoia. I...
The complaint has been investigated and resolved to the customer’s satisfaction.
On August 19, 2006, I purchased a 1999 GMC Suburban, Stock #K-6954 from Krug Auto Sales at 3919 Col. Glen Hwy. Beavercreek, Ohio.
The cost of the truck was $7300.00, which was paid for in cash.
Unfortunately, the product has not performed up to standards due to several required repairs within the first 3 months. I am disappointed because the car ha...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a Sony digital voice recorder from Etronics last OCT through Amazon.com. It did not ship for 3 days and after I finally received the package the recorder had been already cut open.
They had made a half ### attempt to RE-wrap it with some packing tape. I emailed them the next day and their response was "We open ALL merchandise to make sure all the...
The complaint has been investigated and resolved to the customer’s satisfaction.
While in Vegas, had transmission serviced in 1996 Trans-Am. Dealer used method of forcing new fluid into transmission by pumping through cooler inlet and outlet under high pressure, causing seal to blow in transmission, leaking fluid badly! This is confirmed by my dealer in Cerritos Cal, when I returned home.
I sent all of the details from my dealer here...
The complaint has been investigated and resolved to the customer’s satisfaction.
My Sony Grand WEGA LCD Projection TV is one of many Sony TVs with defective optical blocks. This is the main projection component costing over $1,000 to replace.
Sony issued a service bulletin acknowledging they made some defective TVs with this problem. But they are refusing to stand behind the product. Many of these defective TVs only last 1 to 3...
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a procedure done in 6/06, received bill and paid in full in 10/06. received another bill with the exact same date and codes only appeared twice and the bill had obviously been added twice. After numerous calls to the number listed on the bottom of the page and I even directly called the billing dept at least 8 times no one ever called me back. I have...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a family plan with 3 lines. I only need only line so I contacted Verizon to ask about early termination fees for two of the lines.
One contract term expires in March and the other in April. I contacted them because I understood new consumer law states they had to pro rate the fee based on the expiration date of the contract. I am willing to pay a...
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a horrible experience at La Spina Salon located in Mahopac, NY. My hair was ruined. I went in for a highlighting and they turned my hair a horrible mixture of yellow and reddish tones.
I knew something was wrong when my scalp starting burning. They didnt seem to concerned that I was horribly upset with the outcome. They were just interested in...
The complaint has been investigated and resolved to the customer’s satisfaction.
I scheduled a Geek Squad appointment just after Christmas to set up my wireless internet connection on my Macintosh. I waited 2 weeks for appointment.
When the day finally came my Geek Special Agent was an hour late. We were already off to a bad start as I left work an hour early to accommodate the appt.
The Special Agent spent a total of 15 minute...
The complaint has been investigated and resolved to the customer’s satisfaction.
Bought a Sony digital camera and memory stick thru Sony Rewards. Received it in Aug, 2006. The memory stick did not fit the camera and the camera was junk. So returned them immediately. Sony refuses to refund the $250 I paid for them. I insured the mail and the USPS refuses to pay the claim. Seems like a multibillion dollar company would treat customer...
The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased a new Maytag bottom freezer refrigerator from Lowes in June 2006. Lowes took our old refrigerator, so we kept all our cold and frozen items in freezer chests until the new Maytag had the proper temperatures.
Five hours went by and the new Maytag was not cold.
We called Lowes and they said that it may take up to 12 hours before the cooling kick...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased airline tickets through hotwire.com for a holiday trip. The trip was cancelled by the airline and the airline agreed to refund the ticket price in late december. Hotwire refuses to refund the money to me because they are "waiting" for the airline to provide the check number of the refund. Hotwire knows how much money I paid and acknowledges that...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am writing to complain about the ESP Hair Salon in Norfolk, Nebraska located at 2606 Norfolk Avenue Phone: 371-1135.
My friend purchased a $50 gift certificate for me there and it had a very short expiration date on it.
When I couldn't redeem it in time, I called to ask them if they would still accept it, since it was a large amount. Instead they told...
The complaint has been investigated and resolved to the customer’s satisfaction.
I thought that maybe with the takeover of Adelphia's system by Time Warner, that they would take care of the maintenance that was badly needed on the system.
I subscribe to Broadcast Basic, which is the minimal amount of channels on regular (non-digital) cable. In the past, I had asked the Adelphia technician about poor reception problems with certain...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a user of Sanyo tvs for a long time but now I find that there seems to be a problem with the horizontal parts of Sanyo tvs. I have had trouble with three Sanyo TVs, first a 27", next a 36" and now my 21". On all three the horizontal has gone bad. At this moment I have 4 Sanyo TVs in my home. It appears that maybe you have a problem with the...
The complaint has been investigated and resolved to the customer’s satisfaction.
On 26th January 2006, I reserved on the SIA website from our home in the UK 3 business class seats from Singapore to Auckland for travel on 15th December 2006, at a cost of over S$5,000 per ticket.
When we arrived at Changi Airport two and a half hours before take-off time, we were told that the flight was oversold and that we were to be compulsorily...
The complaint has been investigated and resolved to the customer’s satisfaction.
Clive Menards Manager Stephen Smiley has lied to me several times. I purchased some special order doors from Menard's store in Clive, Iowa. They did not come in when they were supposed to. I was building a house and had several delays, so I didn't need the doors, so I kind of forgot about them. Three weeks after I ordered them, I was in the store and...
The complaint has been investigated and resolved to the customer’s satisfaction.
We were moving only 4.4 miles, but thought it a good idea to let professionals handle the big stuff. I saw the impressive 2-page ad for All My Sons and arranged for three men and a truck. The three men(who all spoke a little English), were shown the large items we wanted moved. The process moved very slowly as they completely mummified everything in...
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband and I had to fly to Chicago, from California for a funeral. Since it was short notice, I went through cheaptickets.com to get a lower priced ticket.
I got us both tickets and noticed that same day they "reserved" the money in my checking’s account.
The day we had to fly I didn't check my bank account, we had to be at the airport early. We got to...
The complaint has been investigated and resolved to the customer’s satisfaction.
We re-did our kitchen and bought six GE Profile appliances: Stove, Advantium microwave, refrigerator, washer, dryer and wine 'fridge.
The large 'fridge was delivered with a bad compressor and it took 3 weeks for GE's service department to come on-site and cart the thing way and deliver its replacement. Two weeks later, the wine 'fridge died and had to be...
The complaint has been investigated and resolved to the customer’s satisfaction.
I wanted something different for lunch... but I wanted McDonalds. I see a picture on the menu at the drive through of their new "Cheddar Melt Meal"... It didn't really look good on the picture (should have told me something right there, since pictures are usually better than the product) but, I thought since I do like burgers, I do like cheddar and I do...
