The complaint has been investigated and resolved to the customer’s satisfaction.
Capital One
www.capitalone.com
Capital One Credit card, The no hassle credit card, What is in your wallet? It won't be Capital One for much longer. We purchased a year of Sun Rocket VOIP phone service on June 21st. On July 19th we were informed that Sun Rocket was bankrupt, we had never even used the service. We were billed and had paid on June 21st (the...
The complaint has been investigated and resolved to the customer’s satisfaction.
Fedex Shipping
www.fedex.com
I used Fedex to ship a $700 Bathroom Sink to a buyer in which I purchased the insurance. The item was well packaged and had ample packing material. The sink although considered fragile was very thick and would have had to sustained a substantial drop to break. Anyway I filed a claim and within a couple of days it was closed. I...
The complaint has been investigated and resolved to the customer’s satisfaction.
I took my Taurus in for repair because the front end was shaking. I discovered that there is a recall on defective springs which were broken and replaced for free, however, after a $200 repair on defective sway bars. I was then informed that I have the exact same problem on both rear tires. Defective springs and sway bars that need replaced for $750. Ford...
The complaint has been investigated and resolved to the customer’s satisfaction.
Serta mattress purchased from American Mattress Elmhurst Illinois In May of 2006, I purchased a $1,200 Serta mattress and box spring from American Mattress. I had a Serta over 10 years and it was time to replace it, so I purchased another Serta. The bed that was delivered was damaged (the ticking was picked and pulled and looked dirty). While the bed frame...
The complaint has been investigated and resolved to the customer’s satisfaction.
Sallie Mae / Student Loans Customer Service
www.salliemae.com
I became disabled in July 2005. This year, I finally got disability and received a good amount of backpay. I owed my landlord for back rent, which was the agreement we made, she would let me live there, as long as I paid her back when I got my disability.
I paid her through my banks electronic...
The complaint has been investigated and resolved to the customer’s satisfaction.
Erie Insurance Group
www.erieinsurance.com
Buyer Beware!
Erie's Family Life Policy: Customer Service is awful! They are rude, clueless and can't tell you anything. They had to outsource administrative work!
Please shop elsewhere, you will be glad you did!
The complaint has been investigated and resolved to the customer’s satisfaction.
For years 17 to be exact-I have ordered from my local Domino's Pizza. Now they have some STUPID automated robot who directs you God only knows where for your pizza order. Is this truly what technology is all about. No communication--no way to correct an incorrect order.
In the past you were always pleasant to deal with. Now you are ANNOYING!!!
Thanks to...
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to the Sarojini Nagar railway reservation counter on the 18th of April to get a ticket for Pune from New Delhi for the 20th of April. Before leaving, I made sure from the Indian Railways website that there were three tickets left in the tatkal quota on Jhelum Express. But when my turn came, the person sitting at the counter told me that there was no...
The complaint has been investigated and resolved to the customer’s satisfaction.
VendSmart Locator
VendSmart is a vending machine placement company and I was dealing with David Addison to have a team of locators sent to my city to have my machine set up.
By sending him a $1584 deposit he guarantied me that he would have a team in place by Monday of the coming week and I was going to get a call from Don offer the weekend.
My friend...
The complaint has been investigated and resolved to the customer’s satisfaction.
National Small Business Alliance NSBA
"BE AWARE... PLEASE... WITH the company from NSBA, which is National Small Business Alliance. This company offers many products for small business but unfortunately all they do is take your money with lies, and even without your authorization, I went to internet and their Advertisement looks very serious, but...
The complaint has been investigated and resolved to the customer’s satisfaction.
Nutrisystem nourish
www.Nutrisystem. com
I ordered this system from the tv commercial. When I got it the food was so bad I could barely eat it. All the items that contained any type of tomato sauce tasted sour and seemed like they were spoiled. The chocolates ware all melted because the food has no dry ice or is not kept cool in any way. So the arizona...
The complaint has been investigated and resolved to the customer’s satisfaction.
Roommate Express
www.roommateexpress.com
I used Roommate Express and didn't find it helpful, but what really got me, is they put a recurring charge on my credit card. When I called to notify them, there was no one to resolve my issue over the phone and it took 4 days for an email response. One of the men I talked to, Dennis, was downright abusive and said...
The complaint has been investigated and resolved to the customer’s satisfaction.
NetZero
www.netzero.net
I cancelled my account with NetZero about two months ago, or so I thought. I was looking at my account today and noticed that they had billed me again. After a long process of trying to get through to them via telephone, I cancelled again. They said that they cannot return the money they took from me even though they could see that...
The complaint has been investigated and resolved to the customer’s satisfaction.
Whirlpool extended warranty / a & e service - essex, ct
On july 22 I experienced a problem with my whirlpool washer which was purchased in june of 202 and has been checked and repaired twice for improper spinning and water extraction. we have an extended service plan agreement. our problem was reported on july 23 and was told I could not get a service call...
The complaint has been investigated and resolved to the customer’s satisfaction.
Westinghouse Ceiling Fans
www.westinghouseceilingfans.com
I've recently spent a fair amount of money on a Westinghouse ceiling fan and it's installation. What a mistake. The fan works and so does the light... what there is of it. In a room 12x15, the light illuminates no more than a night light... it is worthless to me, but when calling the companie...
The complaint has been investigated and resolved to the customer’s satisfaction.
Do not do business with interval international time share company!
My friend & i recently booked a trip through his time - share, interval international, to go to the costa maya reef resort in belize, central america scheduled for 8 / 18 - 8 / 25 / 07. We booked this trip over the phone & gave the company representative our credit card information for...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have purchased the I-Nova water purifier from Eureka Forbes company. The concern persons was Rajan panda from Thane office.
First, I had the installation problems with Eureka Forbes team. The machine was lying at my home in packed condition for almost more than a week's time and after lot of pursuation, they deputed and installed the machine. Within few...
The complaint has been investigated and resolved to the customer’s satisfaction.
Newport News
www.newport-news.com
In 2005, I purchased three items from the website of Newport News Catalog. I was going to use the deferred billing(July purchase billed in October) but was emailed that this was not available to ATM card purchases. So the items were billed individually from my bank account plus tax and delivery.
In October, the items were...
The complaint has been investigated and resolved to the customer’s satisfaction.
World Educational Services (WES)
www.wes.org
I submitted an application to get my college grades evaluated by WES in December/06. Paid the $175.00 in required fees, got the original documents sent directly from my college in Brazil ( 3 times) and never got my evaluation done because WES claims there is one translation missing-which they have the original...
The complaint has been investigated and resolved to the customer’s satisfaction.
CompUSA - Bakersfield, CA
www.compusa.com
Dropped my laptop off to be repaired in june, under my compusa tap agreement. Its now been 3 months. They can't fix it and keep sending it back broken. They authorized, then unauthorized a partial credit, so now its sitting around collecting dust. The scam goes like this:
"if" they make a repair, they won't tell...
The complaint has been investigated and resolved to the customer’s satisfaction.
Was issued a certificate to obtain a Gas Coupon for $100 after transporting vehicle to Nevada. No problem with the transport company, they were perfect. The Gas Coupon came from 3rd party as a "promotion". I spoke to the manager at the auto transport and he said the Gas Coupon has caused major headaches. No on has been able to get a refund on their ga...
The complaint has been investigated and resolved to the customer’s satisfaction.
Refurbished Homes
Woodland Estates
4797 S. 4th Street
Kalamazoo, Mi 49009, US
www.gmchousing.com
My family and I moved in the the Manufactured Home Community of Woodland Estates in Kalamazoo, in the Spring of 2007. We were told the house we were sold was "REFURBISHED". After we moved in and everything was turned on we realized that not only was the issue...
The complaint has been investigated and resolved to the customer’s satisfaction.
Rogers Wireless
www.rogers.com
I'd like to make a complaint about Rogers wireless canada's duplicitous Customer Service. Here is my experience:
About three months ago, I called Rogers customer service to cancel my cellular services. I was transfered to the customer relations department where I was offered as incentive to stay with Rogers three month...
The complaint has been investigated and resolved to the customer’s satisfaction.
I found out when I did all 3 credit checks I used my credit card and they are connected to Pharmacy Gold/At Home Rewards/Fun passports. It was called Privacy Matters and they kept charging me for something I never join, I just wanted to charge $1.00 fee to get credit report. But they charged 9.95 each month then Pharmacy Gold/At Home Rewards/Fun Passport...
The complaint has been investigated and resolved to the customer’s satisfaction.
Time Warner Cable
www.timewarnercable.com
Road Runner
www.rr.com
Time Warner / AOL / Road Runner has the worst customer service I have ever encountered. I had my service physically unplugged by a tech in order to plug my neighbor in. Seven missed appointments and numerous called to customer service later and I am still without Internet. This is the second...
